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<h3>Job Description</h3>
Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142.
 
Desktop Technician (Contractor)
Initial contract duration is 12 months, with possible extension
Mon-Fri, 40 hours/week, standard business hours
This role is on-site
 
Job Summary:
- Provide comprehensive IT support to research and development site
- Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system
- Set up lab computers and network connections
- Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment
- Perform various computer, equipment, and software support tasks
- Computer moves, adds and changes
 
Qualifications:
- Well rounded desktop support background
- Experience working in a laboratory environment
- Detail oriented
- Pharmaceutical (or other regulated) industry experience is a plus

Lab Desktop Technician

<h3>Job Description</h3>
We are seeking an experienced Network Security Engineer, that will be project-focused, working both independently and with a team. This candidate will be primarily focused on Palo Alto design and implementation and should be familiar with and have experience with each of the features listed below. Ideally this candidate has a broad skill set within the security space and flexible enough to learn and implement complementary solutions. 
 
Note - As per client requirements, only candidates who are U.S. Citizens or Permanent Residents (GC holders) are eligible for this role.
 
What You’ll Do: 
Configure firewall policies.
Configure interfaces and routing on firewalls.
Configure next-gen features e.g., URL filter, IPS etc.
Configuration migrations from SonicWall, CheckPoint, ASA/FTD etc …
Perform Best Practice Assessment and next steps to implement.
Resolve issues through troubleshooting and inspection of infrastructure.
Maintain complete technical documentation.
Assist with improvements to the firewall, network performance, capacity, and scalability.
IPSEC LAN-TO-LAN configuration and troubleshooting
Global Protect/VPN configuration and troubleshooting.
 
What You’ll Need: 
Panorama
URL filtering
IPS
User-ID
App-ID 
BGP and OSPF routing in PAN-OS
Inspection of SSL encrypted traffic.
VM-Series / Physical PA400 up to PA7500
Expedition
HA clustering.
Large enterprise environment 100+ firewalls
Packet capture analysis and troubleshooting
Thorough understanding of TCP/IP and the OSI model
PCNSE certification preferred.
Global Protect / Prisma SASE
Prisma Access / Prisma SD-WAN
SD-WAN / IPSEC site to site
 
Experience:
Panorama/PAN-OS: 5 years
Strata Cloud Manager /Prisma Access: 3 years
BGP and OSPF routing in PAN-OS: 5 years
Inspection of SSL encrypted traffic: 5 years.
Palo Alto NGFW/Panorama in a large (100+ firewalls) environment: 5 years
Understanding of TCP/IP and the OSI model: 5 years
Ideally (not required), experience with Palo Alto’s cloud-based IoT services for NGFWs and managing NGFWs through Strata Cloud Manager.
 
Education and/or Certifications: Bachelor's degree in computer related degree

Network Security Engineer, Palo Alto

<h3>Job Description</h3>
A seasoned Azure Data Architect with deep expertise in the Microsoft Fabric platform to design, develop, and govern enterprise-scale analytics and data-platform solutions.
<ul>
<li>Bachelor’s or Master’s degree in computer science, Information Technology, or a related field.</li>
<li>Candidate will be responsible for designing, developing, and maintaining scalable, secure, and efficient data integration pipelines using Microsoft Fabric capabilities.</li>
<li>Develop and manage lakehouse and warehouse architectures (using Fabric Lakehouse/Warehouse, Delta Lake, etc.).</li>
<li>This role requires strong expertise in Azure Data Factory, Azure Synapse / Data Lake, Data Lake Storage Gen2 and associated Azure data services, along with hands-on experience in ETL/ELT development, performance tuning, and automation.</li>
<li>Design and develop data pipelines using Azure Data Factory for ingesting, transforming, and orchestrating data from multiple on-prem and cloud sources.</li>
<li>Implement ETL/ELT processes to move data from various sources (SQL, APIs, files, SAP, etc.) to Azure Data Lake, Azure Synapse, or Databricks.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Experience working in Agile/Scrum development teams is preferred.</li>
<li>Certifications such as Microsoft Certified: Fabric Data Engineer Associate, Azure Solutions Architect or similar.</li>
<li>Exposure to Customer data platform (MS Customer Insights Data and MS customer insights journey).</li>
</ul>
Key Responsibilities
<ul>
<li>Collaborate with business stakeholders and senior leadership to translate business requirements into a coherent data-platform architecture.</li>
<li>Define and maintain the data-architecture roadmap, including data-ingestion, transformation, storage and analytics layers using Microsoft Fabric.</li>
<li>Design end-to-end data solutions: ingestion pipelines, lakehouses/warehouses, semantic layer, analytics consumption and real-time capabilities.</li>
<li>Architect and guide modelling of data (conceptual, logical, physical) – ensuring consistency, performance and reusability.</li>
<li>Oversee migration of existing platforms (on-premises or legacy cloud systems) to Fabric-centric architecture.</li>
<li>Work with data-engineering and analytics teams to implement solutions (e.g., Azure Data Factory/SQL/Synapse, Fabric pipelines, OneLake).</li>
<li>Build and maintain parameterized, reusable ADF pipelines with dynamic configurations.</li>
<li>Integrate ADF with Azure Functions, Logic Apps, and DevOps CI/CD pipelines.</li>
<li>Ensure data quality, data governance, security and compliance across Fabric solutions.</li>
<li>Monitor, tune, and optimise performance of data pipelines and storage solutions to ensure efficiency, cost-effectiveness and reliability.</li>
</ul>

Enterprise Data Architect

<h3>Job Description</h3>
<ul>
<li>7+ years of experience as a Systems Engineer related to Microsoft technologies. </li>
<li>Extensive experience with System Engineer w/Microsoft Platform</li>
<li>Windows, Active Directory, Azure. O365, etc. </li>
<li>Onsite role - contract to hire.</li>
</ul>

Sr. Systems Engineer

<h3>Job Description</h3>
Desktop Support Specialist
Location: Andover, Massachusetts
Onsite role
Are you ready to grow your IT career? We’re looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA.
What You Will Do
As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include:
<ul>
<li>Fixing software issues on workstations</li>
<li>Setting up, moving, and changing PCs (IMAC work)</li>
<li>Installing computer images</li>
<li>Recovering and tagging IT equipment</li>
<li>Supporting printers</li>
<li>Helping users at a tech support desk (Tech Bar)</li>
<li>Updating tickets and requests in the IT system</li>
<li>Helping with other IT support tasks as needed</li>
</ul>
What We’re Looking For
<ul>
<li>Some experience in desktop support is helpful, but not required</li>
<li>Training is provided for entry-level candidates</li>
<li>Basic knowledge of PC imaging</li>
<li>Experience with incident and change management is a plus</li>
<li>Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful</li>
</ul>
Preferred (Nice to Have)
<ul>
<li>Dell Technician certification</li>
<li>Experience managing IT inventory</li>
</ul>
Job Requirements
<ul>
<li>Must live close enough to commute to Andover, MA</li>
<li>Must be a U.S. citizen (required for this role)</li>
<li>Must be able to work onsite</li>
<li>Able to lift up to 40 pounds</li>
<li>Able to stand, walk, climb stairs, kneel, and work under desks</li>
<li>Must pass required drug testing (paid for by the company)</li>
</ul>
What’s Important to Us
<ul>
<li>You communicate clearly and professionally</li>
<li>You can work on your own and as part of a team</li>
<li>You enjoy solving problems</li>
<li>You want regular feedback and opportunities to grow your career</li>
<li>You value working with respectful, ethical teammates and clients</li>
</ul>

Information Technology Specialist

<h3>Job Description</h3>
Cloud Engineer | Hybrid, Devens, MA | $130,000 – $145,000 + Benefits
 
A well-established firm in Devens, MA is seeking a skilled and experienced Cloud Engineer to join its growing IT team. With over 100 years in business and a strong reputation in their sector, the company offers a collaborative, community-focused environment with a commitment to innovation and long-term growth.
 
Why This Role Stands Out:
 
<ul>
<li>Join a close-knit IT team and serve as the go-to expert for cloud infrastructure</li>
<li>Work directly with leadership to shape the company’s Azure strategy</li>
<li>Be part of a business expanding into new locations and investing in technology</li>
<li>Enjoy a family-friendly culture with strong values and a relaxed office environment</li>
<li>Access to professional development, certifications, and regular company events</li>
</ul>
 
Key Responsibilities:
 
<ul>
<li>Design, implement, and maintain hybrid cloud infrastructure (Azure + Active Directory)</li>
<li>Lead networking, firewall, and security configurations across cloud environments</li>
<li>Manage virtual machines, storage, SSO, conditional access, and enterprise applications</li>
<li>Implement MDR/XDR antivirus solutions and support security audits</li>
<li>Collaborate with cross-functional teams to troubleshoot and optimize systems</li>
<li>Stay current on cloud trends and make recommendations for continuous improvement</li>
</ul>
 
Required Skills and Experience
 
<ul>
<li>10+ years in IT, with a strong focus on cloud engineering</li>
<li>Deep expertise in Microsoft Azure technologies</li>
<li>Solid understanding of networking, firewalls, and Windows environments</li>
<li>Experience with MDR/XDR cybersecurity tools</li>
<li>Strong documentation and collaboration skills</li>
<li>Relevant certifications (e.g., Azure Solutions Architect, AWS Solutions Architect) preferred</li>
</ul>
 
Compensation &amp; Benefits:
 
<ul>
<li>$130,000 – $145,000 base salary</li>
<li>Full medical, dental, and vision coverage (Blue Cross)</li>
<li>401(k) with company match and profit sharing after 1 year</li>
<li>One remote day per week (4 days on-site)</li>
<li>Supportive culture with a focus on work-life balance and community engagement</li>
</ul>
 
The company is actively interviewing and looking to make a hire soon. To secure an interview slot, send in an application, drop me a message, or forward your resume to the contact below.
 
&amp;#x1F4E7; <a href="mailto:b.makepeace@franklinfitch.com" target="_blank">b.makepeace@franklinfitch.com</a>

Cloud Engineer

<h3>Job Description</h3>
Job Title: Application Analyst - Office 365 &amp; Exchange
Location: Boston, MA 02163
Duration: 6 months with possible extension
 
 
Top 3 Technical Skills:
1. Microsoft 365 Administration Expertise 
2. Exchange Online Administration and Troubleshooting 
3. PowerShell Scripting for Automation
 
TOP SKILLS:
We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience. 
 
Position Description
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving. 
Responsibilities: 
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned
Basic Qualifications 
At least 2 years’ progressively responsible experience as an application administrator or in a technical support role is required 
Additional Qualifications and Skills 
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred 
Administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred 
Experience with custom developed applications and the software development life cycle is preferred 
Experience leveraging APIs, reporting, and data analytics is preferred

System Administration - Office 365 & Exchange

<h3>Job Description</h3>
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
 
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group.
 
Key Responsibilities:
<ul>
<li>Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets</li>
<li>Provide outstanding client and guest support in line with 5-star Hotel standards</li>
<li>Available for guest room and meeting room technology support as necessary</li>
<li>Conduct self in a most professional manner at all times to reflect the Hotel standards</li>
<li>Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment</li>
<li>Maintain inventory for all hardware and software assets</li>
<li>Work with Director of IT to ensure strict enforcement of Infosec policies</li>
<li>Create and maintain ActiveDirectory user and machine accounts</li>
<li>Take lead on new user onboarding</li>
<li>Act as an onsite expert for Microsoft Office products</li>
<li>Under guidance of Director of IT, act as escalation point for A/V system troubleshooting</li>
<li>Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary</li>
<li>Support management and staff in their utilization of remote work software</li>
<li>Ensure that each piece of computer equipment and the computer room are kept clean</li>
<li>Organize and maintain repository of software and license information</li>
<li>Act as “system owner” for select systems as delegated by Director of IT</li>
<li>Any other IT-related duties as delegated by the Director of IT</li>
</ul>
 
Qualifications:
<ul>
<li>2-3 years’ experience supporting business systems</li>
<li>Candidate should have a mature and professional attitude with good written and oral communication skills</li>
<li>Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks </li>
<li>An analytical approach to problems and a regard for detail and accuracy</li>
<li>Able to provide help and support to both guests and colleagues</li>
<li>Capable of seeking solutions and answers utilizing both group and external sources</li>
<li>A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability</li>
<li>Able to break down and relay technical information to non-technical persons</li>
<li>All relevant certifications acquired and up to date </li>
<li>Legally authorized to work in the United States</li>
</ul>
 
Salary Range: 
<ul>
<li>$36.05 - $38.46 per hour</li>
</ul>
 
For more information about the property, please visit: <a href="https://www.langhamhotels.com/en/the-langham/boston/" target="_blank">https://www.langhamhotels.com/en/the-langham/boston/</a>

IT Analyst - The Langham, Boston

<h3>Job Description</h3>
6+ MONTH CONTRACT - W2 LOCAL CANDIDATES
Hybrid - Boston MA 
Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems. 
<ul>
<li>Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues </li>
<li>Stay current of all things Office 365, including changes &amp; updates, roadmap &amp; releases, and third-party solutions</li>
<li>Responsible for special projects including customer migrations to Microsoft Office 365</li>
<li>Analyze and provide feedback regarding deployment process and technology improvements</li>
<li>Provides technical support to customers using remote tools</li>
</ul>
Suggested Experience
<ul>
<li>Bachelor’s Degree in Computer Science or similar work experience</li>
<li>2+ years of professional experience providing admin, engineering and desktop support for Office 365</li>
<li>High attention to detail with the ability to understand complex workflow systems</li>
<li>Subject matter expert; Office 365, Active Directory, Networking, Personal &amp; Mobile Computing Device</li>
<li>Industry Certifications Suggested – Office 365, MCSE, ITIL or other</li>
</ul>

System Administrator

<h3>Job Description</h3>
Job Title: Sr. Front End (React) Web Developer
Duration: 09 Months
Job Location: Andover, MA
Shift Timing: Monday to Friday, First Shift, Hybrid
 
Position Summary:
We are looking for a skilled React Developer to join our team. As a React Developer, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
 
Key Responsibilities:
· Develop new user-facing features using React.js.
· Build reusable components and front-end libraries for future use.
· Translate designs and wireframes into high-quality code.
· Optimize components for maximum performance across a vast array of web-capable devices and browsers.
· Collaborate with back-end developers and web designers to improve usability.
· Ensure the technical feasibility of UI/UX designs.
· Stay up to date with the latest industry trends and technologies.
 
Qualifications:
· Proven experience as a React Developer or similar role
· Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
· Thorough understanding of React.js and its core principles
· Experience with popular React.js workflows (such as Redux or Flux)
· Familiarity with RESTful APIs
· Knowledge of modern authorization mechanisms, such as JSON Web Token
· Familiarity with modern front-end build pipelines and tools
· Ability to understand business requirements and translate them into technical requirements
· A knack for benchmarking and optimization
· Familiarity with code versioning tools (such as Git Enterprise)
· A degree in Computer Science or a related field

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