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<h3>Job Description</h3>
Job DescriptionSalary: $68.73 Hourly 
Information Systems Security Manager (ISSM) II
 
REQ-25-J-1301
 The ISSMs primary function serves as a principal advisor on all matters, technical and otherwise, involving the security of information systems under their purview. Primary support will be working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense, and Military Compartment efforts. The position will provide day-to-day support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
 Performance shall include:
 Perform oversight of the development, implementation and evaluation of information system security program policy; special emphasis placed upon integration of existing SAP network infrastructures. Develop and oversee operational information systems security implementation policy and guidelines of network security, based upon the Risk Management Framework (RMF) with emphasize on Joint Special Access Program Implementation Guide (JSIG) authorization process. Advise customer on Risk Management Framework (RMF) assessment and authorization issues. Perform risk assessments and make recommendations to DoD agency customers. Advise government program managers on security testing methodologies and processes. Evaluate authorization documentation and provide written recommendations for authorization to government PMs. Develop and maintain a formal Information Systems Security Program. Ensure that all IAOs, network administrators, and other cyber security personnel receive the necessary technical and security training to carry out their duties. Develop, review, endorse, and recommend action by the AO or DAO of system assessment documentation. Ensure approved procedures are in place for clearing, sanitizing, and destroying various types of hardware and media. Develop and execute security assessment plans that include verification that the features and assurances required for each protection level functioning. Maintain a and/or applicable repository for all system authorization documentation and modifications. Develop policies and procedures for responding to security incidents, to include investigating and reporting security violations and incidents. Ensure proper protection or corrective measures have been taken when an incident or vulnerability has been discovered within a system. Ensure that data ownership and responsibilities are established for each authorization boundary, to include accountability, access rights, and special handling requirements. Ensure development and implementation of an information security education, training, and awareness program, to include attending, monitoring, and presenting local cyber security training. Evaluate threats and vulnerabilities to ascertain whether additional safeguards are needed. Assess changes in the system, its environment, and operational needs that could affect the authorization. Ensure that authorization is accomplished a valid Authorization determination has been given for all authorization boundaries under your purview. Review AIS assessment plans. Coordinate with PSO or cognizant security official on approval of external information systems (e.g.,guest systems, interconnected system with another organization). Conduct periodic assessments of the security posture of the authorization boundaries Institute and implement a Configuration Control Board (CCB) charter Ensure configuration management (CM) for security-relevant changes to software, hardware, and firmware and that they are properly documented Ensure periodic testing is conducted to evaluate the security posture of IS by employing various intrusion/attack detection and monitoring tools (shared responsibility with ISSOs) Ensure that system recovery and reconstitution processes developed and monitored to ensure that the authorization boundary can be recovered based on its availability level determination. Ensure all authorization documentation is current and accessible to properly authorized individuals. Ensure that system security requirements are addressed during all phases of the system life cycle. Participate in self-inspections. Periodically review system security to accommodate changes to policy or technology. Coordinate all technical security issues outside of area of expertise or responsibility with ISSE. Provide expert research and analysis in support of expanding programs and area of responsibility as it pertains to cyber security and information technology activities. Develop Assured File Transfers (AFT) on accordance with the JSIG. Provide leadership, mentoring, and quality assurance for Cyber Security and Information Technology team members.
 Experience: 7 - 9 years related experience. Prior performance in roles such as ISSO or ISSM.
 Education: Bachelors degree or equivalent experience (4 years).
 Certifications: Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 or Information Assurance Manager Level 2 within 6months of the date of hire.
 Security Clearance:
 Top-Secret Clearance Current clearance as defined in the Task Order. Eligibility for access to Special Access Program Information. Willingness to submit to a Counterintelligence polygraph.
 Other Requirements: Must be able to regularly lift up to 50 lbs.. 
 
BENEFITS:
We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.

Information Systems Security Manager II Bedford, MA

<h3>Job Description</h3>
Job DescriptionAssistant Project Manager - Multifamily
Job Title: Assistant Project Manager - Multifamily&nbsp; Job Location: Medford or Weston Massachusetts&nbsp; Salary: Competitive Salary DOE, Benefits, 401k, Bonus Potential&nbsp; Requirements: 5+ Years Project Engineering/Assistant Project Manager Experience in Multifamily or Hospitality sectors&nbsp; Position Overview We are seeking an organized and proactive Assistant Project Manager to support our multifamily development projects. The ideal candidate will assist in the planning, execution, and completion of various projects while ensuring adherence to budget and timelines. Key Responsibilities
<ul>
<li>Assist in project planning and scheduling to ensure timely completion of multifamily development projects.</li>
<li>Monitor and track project budgets, ensuring financial targets are met.</li>
<li>Facilitate communication between project stakeholders including contractors, clients, and team members.</li>
<li>Collaborate with the project manager to identify and mitigate risks throughout the project lifecycle.</li>
<li>Ensure compliance with contract specifications and administer contracts effectively.</li>
<li>Conduct quality control inspections to ensure standards are met and resolve any issues that arise.</li>
<li>Assist in stakeholder management to maintain strong relationships and support project goals.</li>
<li>Provide support in construction management and oversee daily operations on-site.</li>
</ul>
Qualifications
<ul>
<li>Bachelors degree in Construction Management, Project Management, or a related field.</li>
<li>2+ years of experience in project management, preferably in multifamily development.</li>
<li>Strong understanding of budgeting, scheduling, and contract administration.</li>
<li>Proficiency in risk management and quality control processes.</li>
<li>Familiarity with construction management practices and principles.</li>
<li>Strong organizational skills and ability to manage multiple tasks and projects simultaneously.</li>
</ul>
Benefits
<ul>
<li>Competitive Compensation DOE $90,000 - $130,000</li>
<li>Strong medical, dental, vision benefits</li>
<li>Short/Long term disability, Life, and ADD insurance&nbsp;</li>
<li>PTO, Sick, Holidays&nbsp;</li>
<li>401k match</li>
<li>Additional Perks etc.&nbsp;</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

Assistant Project Manager - Multifamily

<h3>Job Description</h3>
Job DescriptionWho We Are
TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. 
TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom: 
In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. 
It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. 
Who You Are
You are a strategic, analytically minded professional with a passion for bridging scientific insights and cutting-edge technology. You thrive in environments where you can collaborate with scientists, product managers, and engineers to transform complex scientific data into actionable outcomes.
With deep domain knowledge in drug discovery/preclinical development, CMC, or Quality, you are skilled at uncovering innovative use cases that drive AI and machine learning applications. Your ability to engage with scientists and business leaders alike makes you a key player in maximizing the value of scientific data.
You will need to be a high clock speed and forward-thinking individual with a passion for developing requirements for complex solutions targeted to R&amp;D and Quality personas inside of Life Sciences. 
You will need to be a high clock-speed, forward-thinking individual with a passion for developing requirements for complex solutions targeted to R&amp;D and Quality personas inside Life Sciences. You embody extreme ownership and have a demonstrated history of deriving maximum value from data through enrichment, analysis, and integration with AI and machine learning applications.
You should also be energized by regularly working onsite with customers. You thrive in dynamic, high-impact, face-to-face collaborative environments where you can build deep relationships and drive scientific transformation firsthand.
Requirements
What You Have Done
<ul>
<li>PhD with 15+ years of industry experience in life sciences, preferably across pharma, biotech, or health tech, with deep domain expertise in discovery, preclinical, CMC, and/or Quality.</li>
<li>Extensive hands-on experience or direct oversight in one or more of the following areas: high throughput screening, preclinical toxicology, materials engineering, analytical development, drug substance (DS) synthesis and manufacturing.</li>
<li>Delivered requirements for AI/ML-driven solutions in operational or productized environments that improved efficiency, reduced cost, and enhanced data utilization.</li>
<li>Extensive hands-on experience with scientific data workflows and lab automation; exposure to FAIR principles and modern data architecture is a plus.</li>
<li>Strong coding or scripting background (e.g., Python, Nextflow, AWS, SDKs) and familiarity with scientific tools, databases, and ontologies is preferred.</li>
<li>Exceptional communication and storytelling ability to engage technical and executive stakeholders.</li>
<li>Prior experience in customer-facing, consulting, or commercial-scientific interface roles.</li>
</ul>
What You Will Do
<ul>
<li>You will be a critical team member in a unique partnership to industrialize Scientific AI. As such, you will engage directly with customers onsite up to 4-5 days per week in the Boston or Bay Area Region.</li>
<li>Customer Data Exploration: Investigate diverse customer datasets, identifying enrichment and AI-readiness opportunities.</li>
<li>Scientific Use Case Development: Collaborate with customers to define, iterate, and implement innovative scientific AI/ML use cases.</li>
<li>Stakeholder Engagement: Conduct onsite interviews and workshops to deeply understand customer challenges and data landscapes.</li>
<li>Data Analysis and Enrichment: Perform exploratory data analysis and define transformation workflows that enable scientific AI.</li>
<li>Workflow Documentation: Develop visual documentation including workflow diagrams, ERDs, and ontology definitions.</li>
<li>AI Model Evaluation: Provide practical scientific input on model output, with suggestions to improve real-world performance.</li>
<li>Customer Enablement: Deliver onsite demonstrations, conduct working sessions, and act as a trusted advisor in AI adoption.</li>
<li>Strategic Insight: Propose new directions, experiments, or platforms that can amplify scientific discovery and development.</li>
</ul>
Benefits
<ul>
<li>100% employer-paid benefits for all eligible employees and immediate family members</li>
<li>Unlimited paid time off (PTO)</li>
<li>401K</li>
<li>Remote working opportunities, when not at customer sites </li>
<li>Company paid Life Insurance, LTD/STD</li>
<li>A culture of continuous improvement where you can grow your career and get coaching</li>
</ul>

Scientific Business Analyst- Boston or Bay Area

<h3>Job Description</h3>
Job Description
JOB PURPOSE: The Senior IT Help Desk Technician provides advanced technical support to end-users, ensuring the smooth operation of IT systems across the facility. This role is responsible for troubleshooting complex hardware, software, and network issues, mentoring junior technicians, and ensuring compliance with industry regulations such as FDA, HIPAA, and ISO 13485. KEY ACCOUNTABILITIES:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as team member for escalation point of Tier 1 and Tier 2 support issues.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve complex technical problems related to desktops, laptops, printers, mobile devices, and network connectivity.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support specialized systems used in medical device manufacturing (e.g., ERP, MES, LIMS).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update IT documentation, asset inventory, and knowledge base articles.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with IT policies, procedures, and regulatory requirements.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with cross-functional teams including Quality, Engineering, and Operations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in onboarding/offboarding processes, including account provisioning and hardware setup.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in audits and support validation of computerized systems.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide after-hours support as needed for critical systems.
JOB QUALIFICATIONS/ REQUIRED: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Associate or bachelor’s degree in information technology, Computer Science, or related field.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of IT support experience, preferably in a regulated manufacturing environment.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of Windows OS, Active Directory, Office 365, and networking fundamentals.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with ticketing systems (e.g., Track-It).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with FDA regulations, HIPAA, and GxP compliance.
Preferred:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with ERP systems (e.g., IQMS, SAP, Oracle) and manufacturing software.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of cybersecurity is the best practices.
Soft Skills:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and interpersonal skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Company DescriptionConnexion Systems &amp; Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve. 
<h3>Company Description</h3>
Connexion Systems &amp; Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

IT Help Desk Technician-Contract

<h3>Job Description</h3>
Job Description
Tech Lounge Specialist
Location:&nbsp;58 Charles St, Cambridge, MA 02141
Pay Rate:&nbsp;$30.00/HR W2 (Increase to $35/hour upon permanent hire)
Hours:&nbsp;Full time, M-F,&nbsp;8am-5pm&nbsp;&nbsp;
Duration:&nbsp;Contract-to-Hire &nbsp;&nbsp;
Description:
<ul>
<li>Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and audio visual (“AV”) conference room telepresence and physical connectivity.</li>
<li>Provide support for Windows OS, MS Office, and Core Image applications.</li>
<li>Perform PC builds and transfer for new deployments.</li>
<li>Assist with hardware repair break/fix support for warranty and out of warranty costs.</li>
<li>Provide hands and eyes assistance for other IT resolver groups.</li>
<li>Assist with the analysis and resolution of hardware and software issues.</li>
<li>Mobile cell phone support (e.g., downloading of provided applications and basic trouble shooting.)</li>
<li>Minor cabling such as patch cables and cable management, where minor cabling excludes cabling work behind the wall, under the floor or above the ceiling where a ladder or lift is required.</li>
<li>PC Lifecycle, software support, audio visual, and GCOM/TeamsPrinter support to assist with printer troubleshooting and resolution services: (examples include: Paper jams, Toner replacement, Basic configuration issues)</li>
<li>Resources will address incidents related to applications, Collaboration Tools, mobility, wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, image applications, PC builds, assist with hardware break fix</li>
</ul>
Skills:
<ul>
<li>Minimum of 3 years corporate IT experience.</li>
<li>Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.</li>
<li>Working experience or strong understanding of enterprise technologies (Office 365, Windows OS, imaging, and ticketing systems)</li>
<li>A+ certification is a plus</li>
</ul>
Company DescriptionAbout Murtech Staffing &amp; Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates. 
<h3>Company Description</h3>
About Murtech Staffing &amp; Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.

Tech Lounge Specialist

<h3>Job Description</h3>
Job Description
Barrell Plumbing &amp; Heating in the greater Cambridge, Massachusetts area is calling all motivated go-getters to apply to join our amazing team as a full-time Assistant HVAC Tech!
 
WHY YOU SHOULD JOIN OUR TEAM
We are a reliable plumbing, heating, and cooling company that values our employees. We pay our entry-level assistant HVAC techs a competitive wage of up to $28/hour, depending on experience. Our team also enjoys great benefits, including partial health and dental insurance, fully paid disability and life insurance, a matching 401k plan, 6 paid holidays, and tuition assistance benefits. We make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
 
ABOUT BARRELL PLUMBING &amp; HEATING
Barrell Plumbing &amp; Heating is a family-run business specializing in all things plumbing and HVAC. From installing or repairing systems to kitchen and bathroom remodeling to new construction, our team is prepared to do it all with a smile on their faces and exceed clients' expectations. For over 50 years we have maintained a reputation of high-quality craftsmanship and professional, courteous service, and we plan to keep it up.
We trust our highly trained team to reach and exceed our company goals. That is why we strive to create a work environment where each person feels heard, seen, and respected. We truly care about our team and want to see them flourish in their personal and professional life, through our great benefits and perks we feel we can make that a reality.
 
ARE YOU A GOOD FIT?
Ask yourself: Do I enjoy putting in a good day's work? Am I a team player who gets along well with others? Can I communicate clearly, both verbally and in writing? If so, please consider applying for this entry-level position today!
 
YOUR LIFE AS AN ASSISTANT HVAC TECH
This full-time entry-level position typically works M-F, 7 AM - 3 PM, with participation in an on-call rotation.
As an Assistant HVAC Tech, you are eager to learn! You ask questions, observe, and emulate the values we adhere to here at Barrell Plumbing &amp; Heating. You go out in the field and assist our experienced technicians. As you assist them and help increase their efficiency, they mentor and train you in this skilled trade. You learn everything from how to talk with customers to how to install and maintain heating and air conditioning systems. You also help keep trucks, tools, and job sites clean and organized.
You are a hard worker who does whatever is asked of you and pays close attention to what you're being taught. You enjoy interacting with customers and fellow employees. You also spend some of your time taking classes and continuing to expand your knowledge and skills. You are excited to be part of our team and can't wait to advance in this stable, well-paid skilled trade!
 
WHAT WE NEED FROM YOU
<ul>
<li>Valid driver's license</li>
<li>Ability to pass a background check</li>
<li>2 years of relevant experience</li>
<li>Ability to work on-call schedule</li>
</ul>
If you can meet these requirements and perform this entry-level job as described above, we would be happy to have you as part of our team!
Location: 02138
 Job Posted by ApplicantPro

Assistant HVAC Tech

<h3>Job Description</h3>
Job Description
Position Summary:
The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.
Candidates must have great technical knowledge and be able to communicate effectively, to understand a problem and to explain its solution, in addition to documenting their resolutions within their support tickets. Must be customer-oriented, patient, and can troubleshoot issues in person or over the phone.
Duties and Responsibilities:
Strategy &amp; Planning
<ul>
<li>Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.</li>
<li>Support development and implementation of new computer projects and new hardware installations.</li>
</ul>
Acquisition &amp; Deployment
<ul>
<li>Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.</li>
<li>Support development and implementation of networking/wiring projects and installations.</li>
<li>Maintain up-to-date knowledge of networking/wiring contracts and supervise contract-based installations.</li>
</ul>
Operational Management
<ul>
<li>Identify and deliver required hardware service levels according to organizational policies.</li>
<li>Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.</li>
<li>Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products.</li>
<li>Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.</li>
<li>Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.</li>
<li>Receive and respond to incoming calls, tickets, and/or emails regarding hardware problems.</li>
<li>Document instances of hardware failure, repair, installation, and removal.</li>
<li>Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.</li>
<li>If necessary, liaise with third-party support and equipment vendors.</li>
<li>Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.</li>
<li>Perform related duties consistent with the scope and intent of the position.</li>
<li>Provide guidance to junior members of the team as required.</li>
<li>Manage input/output fleet, including printers and scanners.</li>
<li>Oversee deployment and testing/monitoring of building battery backups.</li>
</ul>
Skills and Experience Requirements:
<ul>
<li>2 - 4 years of experience in a desktop support role.</li>
<li>Windows 10 and Windows 11 configurations and support experience on multiple hardware platforms.</li>
<li>Knowledge of Microsoft 365.</li>
<li>Knowledge of Jira Service Management and Confluence Documentation.</li>
<li>Knowledge of Active Directory, OneDrive and SharePoint preferred.</li>
<li>Knowledge of mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms.</li>
<li>Network troubleshooting skills.</li>
<li>Printer configuration and support.</li>
<li>Ability to think through problems and visualize solutions</li>
<li>Ability to implement, administer, and troubleshoot infrastructure devices</li>
<li>Provides specific detailed information for hardware and software selection</li>
<li>Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources</li>
<li>Ability to work with all levels of staff within and outside of IT and outside the organization</li>
<li>A self-starter able to work independently but comfortable working in a team environment</li>
<li>Good analytical and problem-solving skills</li>
<li>Dependable and flexible when necessary</li>
<li>A positive attitude!</li>
</ul>
Position Dimensions: 
<ul>
<li>Reports directly to the Service Desk Manager</li>
<li>Ability to travel approximately 25%-35% to all locations as deemed necessary by management</li>
</ul>

IT Service Desk Technician

<h3>Job Description</h3>
Job Description
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.
Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.
It's how we stay driven, supportive, and always one step ahead as AI reshapes our world.
Why this role?
As a Software Engineer, you'll play a key role in shaping how modern organizations build and secure software at scale. You'll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the AI-native development lifecycle. 
As a part of our teams you'll have the opportunity to make an impact on a wide range of projects, from mastering existing services to building new, cutting-edge features. Your contributions will directly impact the success of our products and the security of millions of developers worldwide. 
Our Opportunity
As a Software Engineer at Snyk, you'll be at the forefront of building the future of application security. You'll be challenged to create high-performance, reliable, and scalable services while collaborating closely with cross-functional teams. We're looking for individuals who are passionate about crafting exceptional software and solving complex problems.
You'll Spend Your Time:
<ul>
<li>Analyzing, designing and implementing high-quality solutions to problems with well-tested, maintainable code.</li>
<li>Building systems with the long-term in mind, focusing on good design, robust testing, and sustainability from the perspective of cost and scale.</li>
<li>Supporting our customers by resolving bugs and customer support escalations.</li>
<li>Communicating thoughtfully, kindly and clearly, both verbally and in the written form.</li>
<li>Owning decisions throughout the technical process while working directly with other teams or functions across technical and non-technical domains.</li>
<li>Playing an active part in a Snyk engineering team by working collaboratively with others. Ask questions to learn from others and improve existing skills.</li>
</ul>
What You'll Need:
<ul>
<li>At least 3 years of commercial experience as a Software Engineer.</li>
<li>Experience in software systems design, and familiarity with fundamental computer science concepts (algorithms, complexity, data structures).</li>
<li>Proficiency in at least one of our core programming languages (Go, TypeScript or Python), and a willingness and enthusiasm for learning new languages and technologies.</li>
<li>Experience in at least one of:</li>
<ul>
<li>Building highly reliable, scalable microservice back-ends for web APIs or applications, or other types of large-scale, high reliability systems.</li>
<li>Building web UIs, CLIs or APIs for use by other engineers.</li>
<li>Building infrastructure or platform automation, or observability or release tools.</li>
</ul>
<li>Demonstrable skill in effective software testing.</li>
<li>Strong commitment to code quality, and the value of giving and receiving feedback through code reviews.</li>
<li>Ability to deal with ambiguity, and respond with agility when requirements and priorities change.</li>
<li>Effective communicator both verbally and in writing. </li>
</ul>
We'd be Lucky if You: 
<ul>
<li>Able to work collaboratively, are curious and have a growth mindset.</li>
<li>Feed off complex technical problems and find solutions where others see roadblocks.</li>
<li>Embrace challenges and learn from them. #LI-ZS1</li>
</ul>
We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits &amp; Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
<ul>
<li>Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development</li>
<li>Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers</li>
<li>Health benefits, employee assistance plans, and annual wellness allowance</li>
<li>Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances</li>
</ul>

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