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<h3>Job Description</h3>
Job Description
Position Title: Senior Systems Engineer Requisition ID: 1684 Position Location: Fairfax, VA OR Concord, NH (onsite) Position Reports To: Senior Principal Systems Engineer Supervises Others: No
At Trident Systems Space Electronic Systems (SES) division, we believe in the power of using strong engineering principles to drive innovation and solve complex problems. We foster a culture of rigorous engineering and continuous improvement, leveraging the full knowledge of our organization through collaborative product development processes that include design and peer reviews. We combine our expertise in space electronics with right-sized development processes to create innovative, high-performance space-based electronic systems that meet our customers' evolving needs.
We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We develop complex, radiation effects mitigated, designs that balance competing requirements in modern space programs, delivering cutting-edge solutions that enable our customers to achieve more in space.
Position Summary
We are seeking a talented, self-motivated, and experienced Senior Systems Engineer with demonstrated success in leading engineering teams to develop and deliver new and/or improved products that meet requirements on time and within budget. The Senior Systems Engineer provides systems engineering methodology expertise across R&amp;D and product development programs, is a key participant in establishing technology and product roadmaps and contributes to business opportunities of strategic importance. 
The Principal Systems Engineer works collaboratively with program managers and project engineers to ensure successful program execution and is responsible for guiding program teams to solving problems through a wholistic, systems engineering approach. This position requires expert technical capability and communication skill, effective forward thinking to take advantage of opportunities and prevent issues, and ability to work with engineering leadership towards growing an effective engineering organization. To be successful in this role, the individual should possess technical depth to perform deep-dive analysis and apply properly tailored systems engineering process, as well as technical breadth to work through complex issues across disciplines (e.g. mechanical, electrical, software, and firmware). This individual is able to work autonomously with only high-level objectives to be effective, is able to work on problems of diverse complexity and scope and demonstrates expert engineering judgement. 
Duties and Responsibilities
<ul>
<li>Lead a diverse engineering team in the development of advanced multi-function RF, processing, networking, and/or data storage units for space applications using systems engineering methodology</li>
<li>Own the systems engineering process on the program and ensure the proper systems analysis and trades, technical baseline management, and requirements verification and validation activities are completed</li>
<li>Collaborate with program management to lead program planning and execution within cost and schedule constraints</li>
<li>Act as the program technical champion / representative / POC </li>
<li>Prepare for, and present at all major design reviews, including internal and external (customer) reviews</li>
<li>Provide technical expertise in planning for IR&amp;D and new product initiatives</li>
<li>Support proposal efforts for new business opportunities </li>
<li>Support travel or off-site work, as needed </li>
<li>Perform other duties as assigned. </li>
</ul>
Required Qualifications
<ul>
<li>Bachelor’s degree in a STEM (Science, Technology, Engineering, and Math) field</li>
<li>6+ years of related experience with a bachelor’s degree or 4+ years with a Master’s degree</li>
<li>Technical project lead experience</li>
<li>Highly accomplished in engineering or scientific domain(s) of expertise</li>
<li>Fluent in multiple relevant technical/scientific domains and can work through complex issues across engineering disciplines</li>
<li>Proficient in application of systems engineering methodology to product design and development</li>
<li>Ability to lead multidiscipline teams (e.g. system, hardware, software/firmware, and integration and test) through the development of complex electronic systems to meet rigorous space application requirements</li>
<li>Strong team leadership, including ability to coach teams, provide mentorship, etc.</li>
<li>Ability to balance technical performance with program cost and schedule targets</li>
<li>Excellent organization and communication skills</li>
<li>Must be a U.S. person (U.S. citizen, lawful permanent resident, or individual granted refugee or asylee status)</li>
</ul>
Preferred Qualifications
<ul>
<li>MS degree in a STEM field</li>
<li>Experience with space industry product development life cycles</li>
<li>Experience in product development for high reliability, high survivability, and/or space environment applications</li>
<li>Experience with complex electronics product design at low level of integration, e.g. PCBAs, mechanical structures, mission software, FPGA firmware, etc.</li>
<li>Experience with Xilinx family devices, including Zynq UltraScale+ or Versal architecture </li>
<li>Knowledge of VPX standards (VITA 46 and VITA 65) and demonstrated experience implementing in embedded hardware </li>
<li>Experience in electronics design including schematic capture, PCB layout, PCB routing, high-speed data design, mixed-signal analysis/design, signal integrity analysis, etc.</li>
<li>Experience in signal processing and/or algorithm development</li>
<li>Experience with CAD tools, e.g. PSpice, LTspice, Altium, SOLIDWORKS, Keysight ADS, etc. </li>
<li>Experience with systems engineering related tools, e.g. STK, MATLAB Simulink, requirements management/databases, MBSE, etc. </li>
<li>Experience with one or more levels of the OSI model, understanding of networking protocols, etc.</li>
</ul>
Trident Systems reserves the right to change or assign other duties to this position. 
Benefits 
Hired applicants may be eligible for benefits including but not limited to:
<ul>
<li>Health benefits</li>
<li>Medical </li>
<li>Dental </li>
<li>Vision</li>
<li>Basic life with AD&amp;D</li>
<li>Short term disability</li>
<li>Long term disability</li>
<li>Ancillary (Voluntary life with AD&amp;D, accident, critical illness, hospital, and pet)</li>
<li>Spending accounts (HSA, FSA, and DCFSA)</li>
<li>Paid time off</li>
<li>Holidays</li>
<li>401(k) (including company match)</li>
<li>Tuition reimbursement</li>
<li>Leaves (Parental, maternity, and military)</li>
<li>Annual discretionary bonus (for eligible roles) </li>
</ul>
Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact <a href="mailto:recruiting@tridsys.com" target="_blank">recruiting@tridsys.com</a>.
Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Senior Systems Engineer

<h3>Job Description</h3>
Job Description
Location: This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL.
Reports to: Chief Technology Officer
Salary range: $105-$120k

Who We Are
At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together. 
 ✔Agile Mindset – We adapt and pivot with purpose. 
✔ Relentless Resourcefulness – We find solutions, no matter the challenge. 
✔ Raise Your Hand – We step up, own it, and contribute. 
✔ Only What Matters – We simplify and focus on what drives impact. 
✔ We Do Hard Things Together – We solve tough problems as a team.
We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.
We help our customers make right easy—every day.

What You’ll Do
Reporting directly to the Aptarro CTO and serving as a member of the Aptarro Software Leadership Team, Aptarro is seeking an experienced Scrum Master (Team Coach) to support the Software Development and AI programs. The program team is comprised of several departments and cross-functional teams.
This position includes the following key components:  The Scrum Master (Team Coach) will be responsible for managing team iteration and AI projects proactively working within and outside the agile team on identifying dependencies and resolving problems and will coach team members on Agile methodologies. Ultimately, the Scrum Master will help create self-organizing teams that are flexible and fully productive during iterations.
In this role, you will:
<ul>
<li>Lead agile software projects from product conception to release.</li>
<li>Collaborate with engineers, product managers, and stakeholders to understand product/project objectives and expected outcomes.</li>
<li>Facilitate agile team events, such as stand-up, backlog refinement, sprint planning, sprint reviews and retrospectives.</li>
<li>Supporting the team's planning of deliverables.</li>
<li>Resolving issues that hinder the teams' work.</li>
<li>Coordinating iterations, retrospective meetings, and daily syncs.</li>
<li>Coaching and training team members in Agile frameworks.</li>
<li>Listen and support teams in problem-identification and decision making.</li>
<li>Working with product owners to handle backlogs and new requests.</li>
<li>Resolving conflicts and removing obstacles that occur.</li>
<li>Ensuring deliverables are up to quality standards at the end of each sprint.</li>
<li>Guiding development teams to higher scrum maturity.</li>
<li>Helping build an environment where team members 'own' the product and enjoy working on it.</li>
<li>Coach team members and the organization on utilizing agile principles and frameworks and effectively leverage best practices.</li>
<li>Promote collaboration and transparency and communicate accurate and timely information to stakeholders.</li>
<li>Help build a productive environment where team members are driven, accountable, and continuously improve.</li>
</ul>
What You’ll Bring
<ul>
<li>Minimum of 5 years of Scrum Master experience.</li>
<li>CSM and PMI-ACP highly preferred.</li>
<li>Strong understanding of agile principles and frameworks and experience implementing agile practices especially Kanban.</li>
<li>Ability to work with teams to gather unrefined business requirements and formulate and deliver a solution in a timely manner.</li>
<li>Ability to work with teams to break down large complex concepts into iterative deliverables.</li>
<li>Knowledge of basic software engineering, database, analytics &amp; reporting, and cloud concepts.</li>
<li>Hands on knowledge of managing offshore teams both internally and externally.</li>
<li>Creative and efficient in proposing solutions to complex, time-critical problems.</li>
<li>Strong organizational and problem-solving skills with a high attention to detail.</li>
<li>Experience working with geographically dispersed teams. </li>
<li>Excellent verbal and written communication skills, both technical and non-technical.</li>
<li>Communicate in an open, honest and direct manner.</li>
<li>Encourage an environment that values mutual respect, openness, and courage.</li>
<li>Persuade by influence rather than authority.</li>
<li>Prior experience as a Scrum Master (must), Project or Program Manager</li>
<li>Bachelor's degree or equivalent</li>
</ul>
Preferred:
<ul>
<li>Demonstrates the comprehension of a Lean-Agile mindset and practices with the ability to develop and train others in this area.</li>
<li>Ability to train team members on AGILE methodology.</li>
<li>Agile Certification (CSM, PSM, or PMI-ACP)</li>
<li>Project Management Professional (PMP)</li>
</ul>
Certifications
<ul>
<li>Preferred:</li>
<li>Agile Certification (CSM, PSM, or PMI-ACP)</li>
<li>Project Management Professional (PMP)</li>
</ul>

Scrum Master (Team Coach)

<h3>Job Description</h3>
Job Description
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Level 1 Helpdesk/Client Experience Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.
We’ll Provide:
<ul>
<li>Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement</li>
<li>Salary range of $50,000-$55,000</li>
<li>Hybrid work split between client sites, in the office, and occasional remote work</li>
<li>Support/mentorship from supervisors and other team members</li>
<li>Opportunities for continued growth and learning</li>
</ul>
What You’ll Do:
<ul>
<li>Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients</li>
<li>Master the common technology applications used by our customers</li>
<li>Show customers areas where they can turn technology from an expense to a value and from a headache to a solution</li>
<li>Resolve Level 1 technical support tickets</li>
<li>Travel to client sites as needed (an average of 2 times per week)</li>
<li>Perform daily phone and zoom calls</li>
<li>Create training videos</li>
<li>Create and maintain documentation</li>
</ul>
Skills You’ll Need:
<ul>
<li>Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly</li>
<li>Ability to stay calm and professional with non-technical and sometimes frustrated users</li>
<li>2+ years in an MSP or similar multi-client IT environment</li>
<li>Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week</li>
<li>Experience providing white glove end-user technical support</li>
<li>Proficient with Microsoft 365</li>
<li>Ability to pass a background check</li>
</ul>
Nice to Have:
<ul>
<li>Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains</li>
</ul>
Next Steps:
Quick apply with your resume here Or Get a head start on our application and aptitude testing process here:&nbsp;<a href="https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981</a>

L1 Helpdesk Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
The Front End Manager oversees the operations of the front end of the co-op to provide a positive shopping experience for our customers. They ensure that all systems and processes related to customer service are serving the needs of the member-owners and nonmember customers. This scope of work includes appropriate cash handling, scheduling cashiers, cash register operations, employee training, and overseeing customer service programs. A successful Customer Services Manager ensures a positive customer experience for all customers.
 
 
Status: Reports to General Manager, Supervises Supervisors and Cashiers
Pay Level V: $18-$22/hr 
Full Time: 32 - 40 hours/week
 
Requirements:
Customer Service
<ul>
<li>Greet customers, smiling and making eye contact. Assist customers with questions in a prompt, friendly, courteous manner, referring them to others when necessary. Communicate these policies and expectations to staff.</li>
<li>Assist other departments as appropriate to ensure the highest possible store operations and customer service. Communicate these policies and expectations to staff.</li>
<li>Handle unplanned situations calmly, smoothly, and in alignment with pre-established policies. Communicate these policies and expectations to staff.</li>
<li>Model exceptional customer service skills and communicate expectations to staff.</li>
<li>Provide staff with the tools required to ensure the highest level of service possible to our shoppers.</li>
<li>Provide product information and educational materials to customers and staff.</li>
<li>Work with the Leadership Team to establish customer service expectations and procedures and ensure staff is trained.</li>
</ul>
Front End
<ul>
<li>Ensure smooth operations of the Front End with the Front End Supervisors.</li>
<li>Set accuracy and labor goals for the department, review weekly, monthly, and quarterly reports, and plan corrective action as needed.</li>
<li>Hold regular Front End department and Supervisor meetings.</li>
<li>Develop and implement approved short and long-range department goals.</li>
<li>Maintain Front End logbook</li>
<li>Keep the front end and entryway of the store tidy and appealing.</li>
</ul>
Staff/Employee Support
<ul>
<li>Schedule Front End personnel, including coverage when people call out of work. </li>
<li>Review timecards for payroll to process.</li>
<li>Participate in hiring cashiers and perform reviews for their direct reports.</li>
<li>Trains cashiers on alcohol sales.</li>
<li>Oversees and directs tasks and projects for cashiers when there are no customers to check out to encourage productivity</li>
<li>Ensures accuracy and security of all cash handling.</li>
<li>Deal with shoplifters, disorderly customers, and medical emergencies following established procedures. </li>
<li>Ensure that store is opened and closed following established procedures.</li>
<li>Communicate with Supervisors regarding store status and projects.</li>
<li>Serve as backup cashier in busy periods, to cover breaks, and as needed to cover absences.</li>
<li>Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward yourself and others.</li>
<li>Help to create a work environment that is cooperative, fun, productive, and safe and that focuses on solutions instead of problems.</li>
</ul>
Desired Skills
<ul>
<li>2 years of experience working in a retail environment</li>
<li>Well-developed, warm, friendly, and outgoing customer service skills</li>
<li>Able to solve problems independently and in collaboration with others</li>
<li>Excellent written and verbal communication skills</li>
</ul>

Front End Manager

<h3>Job Description</h3>
Job Description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Are you a driven graduate student eager to make a real impact at a cutting-edge technology company? Xometry's Summer Internship Program offers a unique opportunity to gain hands-on experience and develop advanced skills in the rapidly evolving world of digital manufacturing. We're looking for a passionate and talented Data Science Intern (Master's/PhD) to join our team!
What You'll Do: As a Data Science Intern at Xometry, you'll contribute to projects that leverage advanced analytical techniques to optimize our manufacturing processes, improve customer experience, and drive business decisions. You can expect to work in an environment that encourages innovation and provides hands-on experience in applying cutting-edge data science techniques to real-world challenges.You will:
<ul>
<li>Develop and implement advanced statistical models and machine learning algorithms for tasks such as demand forecasting, predictive maintenance, or supply chain optimization.</li>
<li>Conduct in-depth data analysis to identify trends, patterns, and insights from large datasets related to manufacturing operations, customer behavior, and market dynamics.</li>
<li>Design and execute experiments to evaluate the effectiveness of different data-driven strategies.</li>
<li>Collaborate with engineers, product managers, and business stakeholders to understand business needs and translate them into impactful data science solutions.</li>
<li>Contribute to the development of data pipelines and infrastructure for data science applications.</li>
<li>Communicate complex technical findings clearly and effectively to both technical and non-technical audiences.</li>
<li>Potentially contribute to research and publications related to your work.</li>
</ul>
What We're Looking For:
<ul>
<li>Academic Excellence: Currently enrolled in a Master's or PhD program at an accredited college or university, graduating in December 2026 or May 2027, with a strong academic record.</li>
<li>The ideal candidate will be pursuing a Master's or PhD degree in: Data Science, Statistics, Machine Learning, or a related quantitative field.</li>
<li>Technical Skills: Strong foundation in statistical modeling, machine learning, and data mining techniques.</li>
<li>Proficiency in programming languages (e.g., Python, R) and data visualization tools.</li>
<li>Experience with cloud computing platforms (e.g., AWS, Azure, GCP) and big data technologies (e.g., Spark, Hadoop) is highly desirable.</li>
<li>Research Experience (PhD candidates): Experience conducting independent research and contributing to publications is a plus.</li>
<li>Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026).</li>
<li>Excellent Communication Skills: Strong verbal and written communication skills, including the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.</li>
<li>Problem-Solving Skills: A strong analytical mindset and a passion for problem-solving.</li>
<li>Legal Authorization: Ability to provide proof of legal right to work in the United States. Location Requirement: Ability to commute to our Waltham, MA or North Bethesda, MD office to work onsite for at least 3 days a week.</li>
<li>Provide Unofficial Transcript</li>
</ul>
The estimated base pay rate for new hires into this role is $27.00 per hour depending on factors such as job-related skills, relevant experience, and location. This is a temporary position.
#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Data Science Intern

<h3>Job Description</h3>
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we believe the future of software lies not in productivity tools for human users but in systems that do the hard work for them. We've built the infrastructure and applications that power the interface between businesses and consumers — supporting over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer interactions. Now, we're building the next generation of AI agents that can automatically create, execute, and optimize marketing and customer experience strategies for any business.
As aSenior Software Engineer at Klaviyo on the Marketing Agent team,you'll play a key role in designing and building the system that autonomously creates and executes high impact marketing strategies on behalf of our customers. Partnering closely with product managers and technical product owners, you'll help define scope, translate ideas into practical implementations, and build intuitive tools that delight our customers.
This role is primarily backend, with a strong focus on crafting robust and maintainable AI powered systems that deliver high quality strategies and marketing content that's ready to use to our customers. There are ample opportunities for growth given the scope of this role and the team's central role in Klaviyo's product.
How you'll make a difference:
<ul>
<li>You will dramatically increase ROI for Klaviyo customers by automating most of the marketing process for them.</li>
<li>You will lead and design the next generation of agentic systems at Klaviyo, pushing the frontier of AI capabilities.</li>
<li>You will collaborate with AI Engineers and AI Infra Engineers to ensure our system consistently produces high quality outputs at low latency.</li>
<li>You will leverage your experience to mentor and level up junior team members on engineering best practices and patterns.</li>
<li>You will transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li>
</ul>
Who you are: 
<ul>
<li>A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code.</li>
<li>7+ years of experience in a software engineering role.</li>
<li>Experience leading projects and being accountable for their outcomes.</li>
<li>Experience mentoring team members or driving initiatives that help the team learn new skills.</li>
<li>Experience conducting code reviews and running a robust testing cycle.</li>
<li>Experience working in agile, fast-paced environments.</li>
<li>Proficient in Python and modern web stack components such as FastAPI, Django, MySQL, Postgres.</li>
<li>Experience working in cloud environments (AWS preferred).</li>
<li>You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.</li>
</ul>
 Nice to have: 
<ul>
<li>Prior work experience with AI tools such as Arize, Langgraph, Langchain</li>
<li>Prior work experience building with LLMs such as GPT, Gemini, Claude</li>
</ul>
 
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$152,000—$228,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. 
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).

Senior Software Engineer- Marketing Agent

<h3>Job Description</h3>
Job DescriptionAbout Blink
At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world’s leading organisations like Domino’s, JD Sports and McDonald’s making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired — and we’re just getting started.
The Role
We’re looking for a Solutions Architect who thrives at the intersection of technology, people, and problem-solving. In this role, you’ll shape how our customers bring Blink to life — designing smart, scalable solutions that make a real impact from day one.
You’ll work closely with customers, our customer-facing teams, and our engineers, acting as the technical glue that turns ambitious ideas into successful implementations. If you love translating complex requirements into elegant solutions, leading projects with confidence, and helping customers get maximum value from innovative technology, you’ll feel right at home here.
Key Responsibilities
<ul>
<li>Serve as the primary technical lead from pre-sales through to implementation and into Customer Success. </li>
<li>Scope and define technical solutions based on complex customer requirements.</li>
<li>Liaise with Product and Engineering to offer innovative solutions to customer business challenges.</li>
<li>Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.</li>
<li>Respond to technical components of RFPs.</li>
<li>Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.</li>
<li>Understand and lead a customer through complex testing cycles.</li>
<li>Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.</li>
</ul>
Requirements
Professional Experience
<ul>
<li>5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.</li>
<li>Proven track record in customer-facing technical roles.</li>
<li>Experience in troubleshooting customer issues - managing issue mitigation and closure.</li>
</ul>
Technical Expertise
<ul>
<li>Deep understanding of:</li>
<ul>
<li>Enterprise application landscape.</li>
<li>Application and identity architecture.</li>
<li>Data relationships and dependencies.</li>
<li>SaaS protocols and integrations.</li>
<li>APIs (SCIM 2.0/ HTTPS/ SOAP).</li>
<li>Network security protocols (OAuth, SAML, LDAP).</li>
</ul>
</ul>
<ul>
<li>Hands-on experience in one or preferably several of:</li>
<ul>
<li>Web development (JavaScript, HTML, frontend frameworks).</li>
<li>Mobile development (iOS, Android).</li>
<li>Backend development (Java, C#, Node.js, Python).</li>
<li>IP-based real-time communications.</li>
</ul>
<li>Knowledge of core application security principles. </li>
</ul>
Educational Background
<ul>
<li>Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred. </li>
</ul>
Our Ideal Candidate
<ul>
<li>Exceptional communication and problem-solving abilities.</li>
<li>Experience managing internal teams and customer stakeholders.</li>
<li>Resourceful and inquisitive learner.</li>
<li>High emotional intelligence.</li>
<li>Ability to rapidly understand and solve complex technical challenges, and explain complex technical concepts clearly.</li>
<li>Adaptable to fast-paced environments.</li>
<li>Solution-oriented mindset, with a focus on building scalable, long-term solutions.</li>
<li>Action-oriented to drive customer requirements forward.</li>
<li>Experience with productivity management tools such as Monday.com, Miro, Lucid.</li>
</ul>
Benefits
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
<ul>
<li>Equity allocations with significant upside potential</li>
<li>Simple, transparent and generous bonus plan</li>
<li>Company shutdown between Christmas and New Year.</li>
<li>20 days’ leave + public holidays.</li>
<li>401(k) to help you save for a bright future</li>
</ul>
<ul>
<li>Private health insurance- with medical, dental and vision coverage</li>
<li>Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people. </li>
</ul>
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.

Solutions Architect

<h3>Job Description</h3>
Job Description
Role Summary:
The Project Manager will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support services to the client. This role is responsible for the overall success of the contract, managing personnel, budget, service level agreements (SLAs), and the continuous improvement of the support delivery model.
Key Responsibilities:
<ul>
<li>Service Delivery &amp; Project Management: Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and initiatives (e.g., ticket system migration, knowledge base overhaul, new tool implementation) effectively.</li>
<li>Team Leadership &amp; Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts, overseeing ticket queue management, coaching on customer service standards, and ensuring all deliverables (e.g., first-call resolution rates, average handle time) are met.</li>
<li>Financial &amp; Budget Management: Manage the contract and projects while strictly adhering to budget constraints, monitoring labor utilization, and optimizing resource allocation.</li>
<li>Quality Assurance &amp; SLA Compliance: Establish and enforce performance standards and Service Level Agreements (SLAs). Monitor key performance indicators (KPIs) like customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and customer satisfaction standards are consistently met or exceeded.</li>
<li>Client Communication &amp; Expectation Setting: Act as the primary liaison, collaborating with government personnel, client stakeholders, and other support contractors. Negotiate operational standards, communicate performance metrics, and establish clear expectations for service delivery and incident reporting.</li>
<li>Operational Problem-Solving: Proactively address and resolve systemic challenges (e.g., recurring technical issues, staffing shortages, process bottlenecks) that arise to ensure the continuous success and high availability of the helpdesk service.</li>
<li>Team Collaboration: Work effectively with Systems Analysts, Network Engineers, and user support personnel to facilitate incident escalation, root cause analysis, and problem management.</li>
</ul>
Technical Knowledge Focus:
<ul>
<li>Possess familiarity with IT Service Management (ITSM) principles (e.g., ITIL), ticketing systems (e.g., ServiceNow, Remedy), remote support tools, and helpdesk processes.</li>
<li>Good understanding of Tier 1 and Tier 2 support delivery models, including escalation paths and knowledge management implementation.</li>
</ul>
General Requirements (Ethical/Conduct):
<ul>
<li>Personnel are expected to uphold integrity, responsibility, and professionalism during work.</li>
<li>Support the implementation of, and encourage compliance with, appropriate standards and procedures for the effective governance and management of information systems and technology, including audit, control, security, and risk management.</li>
<li>Perform their duties with objectivity, due diligence, and professional care, in accordance with professional standards.</li>
<li>Maintain the privacy and confidentiality of information obtained during their activities, unless disclosure is required by law. Such information shall not be used for personal benefit or released to inappropriate parties.</li>
<li>Maintain competency in their respective fields and agree to undertake only those activities they can reasonably expect to complete with the necessary skills, knowledge, and competence.</li>
<li>Inform appropriate parties of the results of work performed, including the disclosure of all significant facts known to them that, if not disclosed, may distort the reporting of the results.</li>
</ul>
Qualifications:
<ul>
<li>Experience: 7-10 years of relevant program or contract management experience, preferably in an IT Service Management or Helpdesk environment.</li>
<li>Education: Bachelor’s degree in Information Technology, Business Management, or a related field, or equivalent experience.</li>
<li>Skills: Strong verbal and written communication skills, with proven ability to present performance data to executive-level client staff.</li>
<li>Attributes: Highly detail and task-oriented, with strong organizational skills.</li>
</ul>
Clearance: Must be able to obtain and maintain the necessary security clearance level
EQUAL EMPLOYMENT OPPORTUNITY
ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.
E-Verify:
ResolveSoft, Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services. 
<h3>Company Description</h3>
Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.

IT Project Manager

<h3>Job Description</h3>
Job Description
Key Responsibilities:
<ul>
<li>Collaborate with the Service Desk, Infrastructure, and Applications teams to troubleshoot and resolve Level 2 and 3 support issues reported by clients.</li>
<li>Adhere to company and departmental standards for imaging, configuring, and supporting IT hardware, operating systems, drivers, accessories, audio/visual equipment, telecommunications, VoIP systems, printers, and both desktop and mobile phones.</li>
<li>Deliver exceptional customer service by providing proactive desktop technical support.</li>
<li>Engage in significant department and company-wide technology projects, including the testing and deployment of new equipment, applications, and systems.</li>
<li>Track and manage support tickets and maintain an inventory of technology equipment as part of the service desk support platform.</li>
<li>Deploy software applications on both physical computers and virtual desktop infrastructure (VDI) environments.</li>
<li>Perform configuration changes, additions, and moves for the VoIP phone system.</li>
<li>Set up and provide basic support for audio, video, and video conferencing needs.</li>
<li>Liaise with vendor support teams to resolve technical issues.</li>
<li>Work with procurement staff to purchase hardware, software, and other IT supplies and equipment.</li>
<li>Travel to regional or project offices as needed to provide on-site support.</li>
<li>Support IT needs during office moves, renovations, or acquisitions in collaboration with project teams.</li>
</ul>
Skills and Qualifications:
<ul>
<li>Strong customer service skills in a fast-paced environment, with a keen attention to detail and a commitment to solving problems in a timely and professional manner.</li>
<li>Excellent multitasking and prioritization abilities, balancing both support and project-based responsibilities.</li>
<li>Strong organizational and analytical skills, with the ability to evaluate alternatives, make recommendations, and implement solutions.</li>
<li>Effective communication skills, both written and verbal, with the ability to interact with technical and non-technical individuals at all organizational levels, from entry-level staff to executive leadership.</li>
<li>Exceptional troubleshooting abilities, able to work independently and collaboratively within a team.</li>
<li>In-depth knowledge of personal computing hardware and software, LAN/WAN, printers, copiers, and peripherals.</li>
<li>Proficient with Microsoft Office 365, Teams, and SharePoint.</li>
<li>Experience with user and device management in Microsoft Active Directory.</li>
<li>Hands-on experience with Cisco VoIP phone systems.</li>
<li>Expertise in deploying computer images, applications, and using support tools in Microsoft System Center Configuration Manager (SCCM).</li>
</ul>

Sr Desktop Support Specialist

<h3>Job Description</h3>
Job DescriptionWho we are...At Ecosystem, we believe we should be accountable for results. That’s why we've integrated engineering and construction, seeing our projects through from design concept to implementation and commissioning. And that's how we can efficiently solve complex energy challenges in the built environment.&nbsp; &nbsp;Here are some of the projects we've been working on recently: Adelphi University, Brown University, and San Diego Padres Stadium. Why this role matters…This role is central to delivering on our strategic ambition: to scale our impact while staying true to our unique identity. As we take on increasingly ambitious projects, the challenge is to maintain breakthrough outcomes and a phenomenal experience for both clients and employees. Project Directors are the linchpin of this promise—ensuring autonomous, coherent project delivery across regions, supported by a strong, lean central core. What you will do…Picture this: your morning begins with a strategic call to a client who’s counting on you to keep their multi-million-dollar retrofit on track. By midday, you’re walking through a mechanical room with your team, troubleshooting a technical challenge that could make or break the project’s critical path. In the afternoon, you’re mentoring a junior engineer, helping them connect today’s decisions to tomorrow’s success. Before the day ends, you’re aligning budgets and guarantees with a Senior Project Director—because at Ecosystem, we own the outcome.&nbsp;Every day brings a mix of strategy and action: influencing client expectations, steering technical solutions, and fostering a team culture where collaboration and curiosity thrive. You’ll lead projects that matter— for our clients and for our dedicated employees.&nbsp;You’ll face challenges that demand both technical depth and leadership finesse:&nbsp;• How do you deliver guaranteed results on a project with tight timelines and evolving client needs?&nbsp;• How do you inspire a team to push boundaries while keeping safety and profitability front and center?&nbsp;• How do you turn a complex HVAC retrofit into a success story that strengthens our reputation?&nbsp;Your profile...
<ul>
<li>Bachelor’s degree in mechanical engineering, electrical engineering or equivalent field required  &nbsp;</li>
<li>7+ years of experience in construction project management and leading teams &nbsp;</li>
<li>Understanding and application of local permits and regulations&nbsp;</li>
<li>Understanding of business risk and financial implications of decisions and judgment to balance schedule, budget, and project team efforts  &nbsp;</li>
<li>Knowledge and/or interest in energy systems in the built environment (boilers, chillers, and cogeneration plants)  </li>
<li>High level of mobility in the New York, New Jersey, Rhode Island, Massachusetts, and Connecticut area.&nbsp;</li>
</ul>
What Ecosystem offers...
<ul>
<li>Competitive base salary (approx. range of $150,000 - $200,000 that is dependent on seniority, merit and geographic location.)  &nbsp;</li>
<li>High talent density organization in a rock-solid business environment. &nbsp;</li>
<li>“Ask me anything” approach from ownership and management. &nbsp;</li>
<li>Internal technical training and mentorship opportunities. &nbsp;</li>
<li>Team-oriented, collaborative work environment where curiosity and risk-taking are encouraged. &nbsp;</li>
<li>Paid time off per year: We observe 10 public holidays, we offer 20 days of vacation, and 5 personal/sick days. On top of that, we have paid time off between December 25 and January 1 when our offices close for the holiday period for a well-earned break.    &nbsp;</li>
<li>A comprehensive benefits package, including medical, dental, vision, life insurance, long-term disability, and 401K.  &nbsp;</li>
</ul>
 Join a mission-driven, stable organization with over 30 years of experience modernizing the built environment- delivering guaranteed results and generating over 30% in energy savings! &nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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