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<h3>Job Description</h3>
Job Description
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
 
Responsibilities
We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.
<ul>
<li>Provide first level contact and communicate resolutions to end users via phone for ticketing system</li>
<li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li>
<li>Properly escalate unresolved questions/issues to the next level of support</li>
<li>Track, route and redirect problems to correct resources</li>
<li>Meet or exceed SLAs in response to resolving tickets and phone support request</li>
<li>Install, modify, and repair computer software</li>
<li>Walk end users through problem solving process</li>
<li>Follow up with end users, provide feedback and see problems through to resolution</li>
<li>Use excellent customer service skills to exceed users' expectation</li>
<li>Recommend procedure modifications or improvements as needed</li>
<li>Preserve and grow your knowledge of help desk systems, products, and services</li>
<li>
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
</li>
</ul>
 
Qualifications
Education/Training:
<ul>
<li>High school diploma, GED or equivalent</li>
<li>Prior information technology or help desk experience preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field a plus</li>
</ul>
Skills:
<ul>
<li>Proven experience as a help desk technician or other customer support role in</li>
<li>Tech savvy with working knowledge of office automation products, remote endpoint management tools. </li>
<li>Excellent communication skills</li>
<li>Customer-oriented, ability to work independently as well as in a team and remain on task</li>
<li>Good understanding of computer systems, mobile devices and other technology products</li>
<li>Ability to diagnose and resolve basic technical issues quickly</li>
<li>Must have a valid driver's license</li>
</ul>
Experience: 
<ul>
<li>A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience</li>
<li>All applicants must be 18 years of age or older</li>
</ul>

Help Desk Specialist 1

<h3>Job Description</h3>
Job Description
MERL is looking for a self-motivated intern to work on visual-LiDAR/point cloud fused object detection and recognition using computer vision. The relevant topics in the scope include (but not limited to): open-vocabulary or auto-vocabulary visual-LiDAR/point cloud object detection and recognition, domain adaptation or generalization in visual-LiDAR/point cloud object detection, data-efficient methods for visual-LiDAR/point cloud object detection, small object detection with visual-LiDAR/point cloud input, etc. The candidates with experiences of object recognition in LiDAR/point cloud are strongly preferred. The ideal candidate would be a PhD student with a strong background in computer vision and machine learning, and the candidate is expected to have published at least one paper in a top-tier computer vision, machine learning, or artificial intelligence venues, such as CVPR, ECCV, ICCV, ICML, ICLR, NeurIPS, or AAAI. Proficiency in Python programming and familiarity in at least one deep learning framework are necessary. The ideal candidate is required to collaborate with MERL researchers to develop algorithms and prepare manuscripts for scientific publications. The duration of the internship is ideally to be at least 3 months with a flexible start date.
Required Specific Experience 
<ul>
<li>Experience with Python, PyTorch, and datasets with both images and LiDAR/point clouds (e.g. the nuScenes dataset, the ScanNet dataset, etc.).</li>
</ul>
The pay range for this internship position will be 6-8K per month.
Mitsubishi Electric Research Labs, Inc. "MERL" provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MERL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MERL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MERL’s employees to perform their job duties may result in discipline up to and including discharge.
Working at MERL requires full authorization to work in the U.S and access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment is conditioned on continued full authorization to work in the U.S and the availability of government authorization for the release of these items, which might include without limitation, obtaining an export license or other documentation. MERL may delay commencement of employment, rescind an offer of employment, terminate employment, and/or modify job responsibilities, compensation, benefits, and/or access to MERL facilities and information systems, as MERL deems appropriate, to ensure practical compliance with applicable employment law and government access control restrictions. 
In addition to base pay, interns receive a relocation stipend, covered travel to and from MERL, and a monthly Charlie Card for local commuting. Interns are invited to participate in weekly social gatherings and professional development opportunities, including research talks by both internal and external speakers. Interns who meet the 90-day waiting period are also eligible for health insurance coverage. MERL provides immigration support for qualified candidates as needed. Employment is considered “at-will,” and the Company reserves the right to modify base salary or any other compensation program at any time, including for reasons related to individual performance, departmental or Company performance, and market conditions.

Internship - Visual-LiDAR/point clouds fused object detection and recognition

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
 
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Marlborough, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
<ul>
<li>Provide Workstation Software Break Fix support</li>
<li>IMAC – PC Install, Moves, Adds and Changes</li>
<li>Image Loads</li>
<li>Asset Recovery</li>
<li>Asset tagging</li>
<li>Printer Support</li>
<li>Client Center (Tech Bar) Support</li>
<li>IT Service Management Updates</li>
<li>Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5 years of working experience in Desktop Support</li>
<li>Knowledge of PC Imaging</li>
<li>Experience with change management and incident management</li>
<li>Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Dell Technician</li>
<li>Expertise in Inventory Control</li>
</ul>
Requirements:
<ul>
<li>Must be within driving distance of Marlborough, MA and willing to work onsite</li>
<li>Must possess an active U.S. Government Secret Security Clearance or above</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. citizenship status</li>
<li>Must be able to lift up to 40 lbs</li>
<li>Must be able to stand or walk for extended periods of time</li>
<li>Must be able to walk up and down stairs or ramps</li>
<li>Must be able to kneel and work under desks or in confined spaces</li>
<li>This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes</li>
</ul>
What is Important to Us:
<ul>
<li>You are an excellent communicator in writing and speaking.</li>
<li>You have the ability to work independently but also value teamwork.</li>
<li>Your problem-solving skills are excellent.</li>
<li>You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.</li>
<li>You seek a community of virtue-centered co-workers and clients.</li>
</ul>
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
 
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at <a href="https://vso-inc.com/careers" target="_blank">https://vso-inc.com/careers</a>

Cleared Desktop Support in Marlborough, MA

<h3>Job Description</h3>
Job Description
The Computational Sensing team at MERL is seeking motivated and qualified individuals to develop algorithms that can perform background oriented schlieren (BOS) tomography. The project goal is to utilize both analytical and learning-based architectures to enable the reconstruction of 3D air flows in an indoor setting from BOS measurements coupled with physics informed machine learning. Ideal candidates should be Ph.D. students and have solid background and publication record in any of the following, or related areas: imaging inverse problems, large-scale optimization, differentiable scene rendering, learning-based modeling for imaging, and physics informed neural networks. Preferred skills include experience with schlieren tomography, inverse rendering, neural scene representation, computational imaging hardware, and computationally efficient optimization of PINNs. Publication of the results produced during our internships is expected. The duration of the internships is anticipated to be 3-6 months. Start date is flexible.
Required Specific Experience 
<ul>
<li>Experience with differentiable/physics-based rendering.</li>
</ul>
The pay range for this internship position will be 6-8K per month.
Mitsubishi Electric Research Labs, Inc. "MERL" provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MERL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MERL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MERL’s employees to perform their job duties may result in discipline up to and including discharge.
Working at MERL requires full authorization to work in the U.S and access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment is conditioned on continued full authorization to work in the U.S and the availability of government authorization for the release of these items, which might include without limitation, obtaining an export license or other documentation. MERL may delay commencement of employment, rescind an offer of employment, terminate employment, and/or modify job responsibilities, compensation, benefits, and/or access to MERL facilities and information systems, as MERL deems appropriate, to ensure practical compliance with applicable employment law and government access control restrictions. 
In addition to base pay, interns receive a relocation stipend, covered travel to and from MERL, and a monthly Charlie Card for local commuting. Interns are invited to participate in weekly social gatherings and professional development opportunities, including research talks by both internal and external speakers. Interns who meet the 90-day waiting period are also eligible for health insurance coverage. MERL provides immigration support for qualified candidates as needed. Employment is considered “at-will,” and the Company reserves the right to modify base salary or any other compensation program at any time, including for reasons related to individual performance, departmental or Company performance, and market conditions.

Internship - Camera-based Airflow Reconstruction

<h3>Job Description</h3>
Job Description
GENERAL STATEMENT OF DUTIES:
As part of the Facility Operations Team a Data Center &amp; Security Services Technician provides 24/7 service to our data center &amp; colocation customers, contractors and internal staff, ensuring all requests are addressed in an accurate and timely manner. The Data Center &amp; Security Services Technician monitors alerts associated with the physical environment of our data centers, manages access control &amp; security monitoring of all FirstLight facilities, and is responsible for the detection and mitigation of Toll Fraud, IP abuse, and AUP violations. The shift for this position is Saturday-Wednesday, 12am--8am, this role is fully onsite and eligible for shift differential.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Manage physical access to all FirstLight facilities as well as 3rd party sites that we collocate services out of. This includes processing access requests, providing remote escorts after validating credentials, and regularly auditing access records. </li>
<li>Provide remote security &amp; fire monitoring of FirstLight facilities, respond to internal and external alarms, review site footage as required, prepare incident reports.</li>
<li>Manage employee and contractor Check-Ins across our network.</li>
<li>Directly assist our data center and colocation customers with all physical plant &amp; security concerns.</li>
<li>Provide 24/7 hands-on assistance at our two local data centers. </li>
<li>Schedule and manage remote &amp; smart hands requests.</li>
<li>Audit and report on monthly power usage at FirstLight facilities.</li>
<li>Monitor alerts for changes in environmental conditions (temperature and power levels) at our data centers.</li>
<li>Monitor the FirstLight voice network for domestic and international toll fraud responding to cases of suspected fraud to prevent further costs from accumulating. </li>
<li>Receive and review DMCA (Digital Millennium Copyright Act) notices, IP and AUP (Acceptable Use Policy) violations, and carrier complaints (Traceback, Telemarketing &amp; Robocall mitigation) to determine validity and source, respond as required by government guidelines.</li>
<li>Receive and investigate subpoena requests as they relate to FirstLight owned IPs. </li>
<li>Manage customer DNS hosting requests, processing record updates and removal through IP management software. Troubleshoot and support customer website and email services on a cPanel platform.</li>
<li>Completes special projects and other duties as assigned.</li>
</ul>
QUALIFICATIONS, KNOWLEDGE, and SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 Must have thorough technical aptitude and ability to navigate multiple systems and technologies. Ability to communicate professionally through all types of media with customers, associates, and management, with the ability to exhibit poise, composure, and confidence when confronting stressful situations. Must have strong work ethic, be well organized, and reliable. Ability to work independently and with a team with an emphasis on accuracy and timeliness. High degree of integrity required with the ability to deal with confidential customer information. 
EDUCATION and/or EXPERIENCE:
High School Diploma (or GED or High School Equivalence Certificate) plus two-three (2-3) years relevant experience with preferred or a combination of education and experience. 
SUPERVISORY RESPONSIBILITIES: 
None
WORK ENVIRONMENT / PHYSICAL DEMANDS:
The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

Data Center & Security Services Technician

<h3>Job Description</h3>
Job DescriptionThe Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency’s business systems. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy IT Director and works closely with IT team members, key internal stakeholders across all WHS divisions, and external partners such as the Department of Administration’s (DOA) Division of Enterprise Technology (DET), providing expertise and support for a variety of complex systems, emerging technologies, and operational compliance. Working under the general supervision of the Deputy IT Director, the IT Systems &amp; Cloud Engineer plays a central role in managing, securing, and optimizing both cloud and on-premises infrastructure for the Wisconsin Historical Society. This includes server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions. The position is instrumental in implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution. The IT Systems &amp; Cloud Engineer leads and supports initiatives that strengthen and secure the agency’s technology environment. Day-to-day work involves collaborating with partner agencies to manage authentication and identity systems, troubleshoot complex system issues, coordinate upgrades and migrations, and automate or streamline recurring tasks. The role requires strong technical judgment, hands-on problem solving, clear documentation, and a balance between immediate operational needs and long-term strategy. This position also supports IT security and compliance efforts by assessing risks in cloud-hosted solutions (SaaS, PaaS, IaaS) and emerging technologies, including products and services that incorporate Artificial Intelligence (AI). The engineer gathers technical and use case details for AI- enabled tools, ensures data protection standards are met, and coordinates review and approval through partner agency governance processes. Additional responsibilities include conducting log analysis using SIEM tools, reviewing vulnerability scan results, and preparing executive-level reports on systems security and compliance. The role also helps support and coordinate firewall and security exception requests, incident response activities, and the agency’s vulnerability management program. Responsibilities Systems Administration &amp; Infrastructure • Administer and maintain agency servers, virtual machines, and hybrid infrastructure to ensure reliability, performance, and data protection. Page 2 • Lead the configuration, monitoring, and patching of Windows Server, M365, and Entra ID environments in coordination with partner agencies. • Implement and maintain automation scripts and workflows (PowerShell, CLI, or platform tools) to streamline routine tasks and improve system efficiency. • Integrate and manage hybrid identity and authentication systems (Entra ID, SSO) for secure access to enterprise SaaS and cloud resources. • Plan and coordinate upgrades, migrations, and maintenance windows to minimize service disruption. • Maintain accurate documentation for configurations, integrations, and operational standards. Cloud &amp; Storage Management • Manage AWS and other cloud-based storage platforms, including lifecycle automation, data tiering, and integration with on-prem systems. • Monitor cloud utilization and performance, recommending optimizations for scalability, resilience, and cost-effectiveness. • Support deployment and configuration of new SaaS applications, ensuring compliance with state and agency standards. • Evaluate and implement secure connectivity and data-transfer methods between on-prem and cloud systems. Technology Intake &amp; Vendor Review • Coordinate technology intake and vendor review processes, gathering business use cases, data classifications, and system requirements. • Review vendor documentation such as privacy policies, security artifacts (SOC 2, StateRAMP, FedRAMP), and licensing terms to assess compliance and risk. • Partner with internal stakeholders and the Department of Administration (DOA) to ensure new technology meets security, accessibility, and policy requirements. AI &amp; Emerging Technology Governance • Evaluate products and services that incorporate Artificial Intelligence (AI) for compliance with agency data governance, privacy, and security standards. • Identify accountable business stakeholders to help ensure technology and its use adheres to prescribed business processes. • Gather and document technical details and approved use cases for AI-enabled tools, coordinate review and approval through DOA governance processes. • Maintain an inventory of approved AI applications and related risk considerations. Monitor for changes to AI sub processors and terms of use for applications in the portfolio. Monitoring, Security Coordination &amp; Reporting • Monitor infrastructure health, performance, and alerts using enterprise tools (e.g., Splunk, Tenable, IronPort, or equivalent). • Assist with vulnerability management coordination by reviewing findings, tracking remediation, and maintaining dashboards in collaboration with system owners. • Translate technical information into clear, actionable summaries for diverse audiences, including executive leadership. • Support incident response activities and coordinate with partner agencies or managed service providers during investigations or escalations. Compliance, Documentation &amp; Continuous Improvement • Support adherence to state, NIST, and PCI-aligned standards by documenting processes, controls, and exceptions related to systems and cloud infrastructure. • Contribute to audit preparation, evidence collection, and compliance reporting. Page 3 • Champion secure and efficient technology practices across IT and business units, balancing innovation with governance. Minimum Qualifications • 5+ years of experience in system administration or cloud engineering within hybrid environments. • Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering). • Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools. • Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions. • Experience with cloud lifecycle management, cost optimization, or hybrid storage automation. • Working knowledge of vulnerability management, SIEM, or related monitoring tools (e.g., Tenable, Splunk, IronPort, Cloudflare). • Understanding of security best practices including encryption, access control, and patch management. • Familiarity with compliance frameworks such as NIST, PCI DSS, CIS, or ISO 27001. • Excellent documentation and communication skills, with the ability to translate complex technical concepts for diverse audiences. • Strong problem-solving and analytical skills with a focus on continuous improvement. Desired Qualifications • Experience evaluating AI tools or emerging technologies for compliance, privacy, or ethical risks. • Expertise in AWS S3 Bucket, lifecycle, and IAM policies as well as AWS Billing Console and advanced cost reporting. • Experience coordinating or supporting IT security reviews, exception workflows, or audit responses. • Familiarity with single tenant multi-agency state government IT environments, policies, and collaboration. • Relevant industry certifications (e.g., Microsoft, AWS, CompTIA, ISC2, or ITIL) preferred. This is a hybrid position requiring on-site work at the WHS HQ 1–3 days per week depending on project and operational needs. WHS is located in downtown Madison on the UW–Madison campus, with nearby public parking, transit, and bike access. Remote work may be permitted on a scheduled basis after onboarding. Candidates must be Wisconsin residents or willing to relocate prior to starting employment. Regular commuting expenses are not covered by WHS. RequirementsTop Skills &amp; Years of Experience: 5+ years of experience in the following: Must have: • Experience in system administration or cloud engineering within hybrid environments. (5+ years) • Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering). (5+ years) • Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools. (5+ years) • Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions. (5+ years) Nice to have: • Experience evaluating AI tools or emerging technologies for compliance, privacy, or ethical risks. • Expertise in AWS S3 Bucket, lifecycle, and IAM policies as well as AWS Billing Console and advanced cost reporting. • Experience coordinating or supporting IT security reviews, exception workflows, or audit responses. • Familiarity with single tenant multi-agency state government IT environments, policies, and collaboration. Project details: Working under the general supervision of the Deputy IT Director, the IT Systems &amp; Cloud Engineer plays a central role in managing, securing, and optimizing both cloud and on-premises infrastructure for the Wisconsin Historical Society. This includes server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions. The position is instrumental in implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution. Public parking options are available nearby, public transportation is a half-block away, bike racks are available just outside of our doors. Commuting expenses are not covered by WHS.

Systems Engineer

<h3>Job Description</h3>
Job DescriptionJoin a National Top Workplace&nbsp;&nbsp;Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.&nbsp;&nbsp;Join Us from Anywhere&nbsp;While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible Time Off to recharge when needed&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Nine Company-Wide Holidays&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A diverse suite of benefits prioritizing your growth, development, and personal well-being&nbsp; Discover more about our perks and benefits here.&nbsp;&nbsp;Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.&nbsp; About the team and what we'll build togetherWe are seeking an Agentic AI Solutions Lead to define, prototype, and operationalize our approach to agentic AI at scale. This role will own the Agent Catalog&nbsp;and Agent Design Guide — defining how agents are designed, governed, deployed, and evolved&nbsp;within our Snowflake Cortex ecosystem.As the connective tissue between innovation and execution, this role will ensure our AI strategy translates into a clear, intentional, and executable roadmap. You will establish the frameworks, tools, and methodologies that allow multi-agent systems to operate safely, efficiently, and at scale. &nbsp;&nbsp;How you will make an impact
<ul>
<li>Strategy Execution &amp; Roadmap</li>
<li>Translate high-level AI vision into a sequenced, measurable roadmap with quarterly deliverables.</li>
<li>Balance innovation, differentiation, and commercial outcomes in a structured framework.</li>
<li>Drive alignment across technology, data, and business stakeholders.</li>
<li>Agent Catalog &amp; Design Guide Ownership</li>
<li>Full ownership of the Agent Catalog&nbsp;and Agent Design Guide&nbsp;— defining taxonomy, governance, design standards, and lifecycle management.</li>
<li>Codify best practices for agent design, skill modularity, dictionaries, and evaluation.</li>
<li>Ensure agents are interoperable, governed, and intentionally architected across business lines.</li>
<li>LLM &amp; Snowflake Cortex Integration</li>
<li>Lead the LLM and agentic architecture strategy&nbsp;within Snowflake Cortex&nbsp;— optimizing for scalability, security, and alignment with enterprise data governance.</li>
<li>Define standards for prompt orchestration, retrieval strategies, context injection, and agent memory.</li>
<li>Evaluate and integrate multi-agent frameworks&nbsp;to support collaboration, delegation, and reasoning among agents.</li>
<li>Prototyping &amp; Approach Ownership</li>
<li>Prototype and test new agentic architectures and coordination patterns.</li>
<li>Drive the methodology for how agents are developed, validated, scaled, and maintained.</li>
<li>Move concepts quickly from proof-of-concept → pilot → production.</li>
<li>Data &amp; Technical Foundations</li>
<li>Partner with data engineering to connect Cortex agents to trusted enterprise data sources.</li>
<li>Use graph structures where appropriate to model relationships and context memory.</li>
<li>Support real-time, event-driven architectures for adaptive and responsive agent behavior.</li>
<li>Governance &amp; Responsible AI</li>
<li>Embed responsible AI principles into every layer of the agent framework.</li>
<li>Ensure compliance with data privacy, security, and transparency standards.</li>
<li>Partner with legal, data governance, and compliance to ensure traceability and auditability.</li>
<li>Commercial &amp; Organizational Alignment</li>
<li>Connect technical execution to measurable business value (growth, efficiency, CX).</li>
<li>Communicate complex ideas clearly to executives and cross-functional teams.</li>
<li>Build internal literacy around agentic AI concepts and foster an innovation culture.</li>
</ul>
What you need to be successful
<ul>
<li>7-9 years in AI, data platforms, or emerging tech leadership roles.</li>
<li>Proven ability to build frameworks that scale from concept to enterprise deployment.</li>
<li>Strong technical and executive communication skills.</li>
<li>Experience leading high-performing teams in emerging tech environments.</li>
<li>Expertise in:</li>
<li>LLM-based architectures and multi-agent systems</li>
<li>Snowflake Cortex or equivalent data-native AI ecosystems</li>
<li>Agent orchestration and prompt management frameworks (LangChain, CrewAI, etc.)</li>
<li>Data governance, interoperability, and responsible AI</li>
<li>Real-time/event streaming and contextual memory (graph or vector)</li>
</ul>
 
<ul>
<li>Success in This Role Means: </li>
<li>A structured, actionable roadmap&nbsp;for scaling agentic AI aligned to business priorities.</li>
<li>A governed, well-documented Agent Catalog and Design Guide&nbsp;serving as the foundation for consistent agent development.</li>
<li>Validated multi-agent frameworks&nbsp;operating within Snowflake Cortex.</li>
<li>Measurable impact through production AI systems that drive business outcomes.</li>
<li>Clear, organization-wide alignment on how we scale agentic AI responsibly.</li>
</ul>
Who we are &nbsp;As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.&nbsp;&nbsp;A place for all&nbsp;We celebrate and embrace diversity at Kobie!&nbsp;Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.&nbsp;&nbsp;We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.&nbsp;&nbsp;Ready to join us?&nbsp;If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Agentic AI Solutions Lead

<h3>Job Description</h3>
Job Description
The Town of Falmouth welcomes applications from team-oriented IT professionals for our full-time IT Support Specialist II position. This is a full-time, benefited position that works primarily at the Falmouth Town Hall but also in other Town buildings, 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with periodic overtime required to assist with off-hour scheduled maintenance, emergencies, and special events such as the biannual Town Meeting.
 
Under the direction of the IT Director, the IT Support Specialist II works on Town IT projects and provides excellent customer service for Town employees needing technical assistance. This position troubleshoots the hardware, software, and other technical issues at a more advanced Tier II level, comprehensively documents IT incidents and troubleshooting efforts, and refers networking, systems, and specialized IT needs to more senior IT team members. This position also occasionally trains Town employees on basic IT functions needed for their position. The IT Support Specialist II takes direction from the IT Director and collaborates with the IT team but is also able to perform IT work at a high level independently.
 
Minimum Qualifications:&nbsp;High school diploma or equivalent (associate or bachelor’s degree and/or relevant certifications in a related field preferred) and a minimum of five (5) to six (6) years of full-time relevant experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Must possess a valid driver’s license and successfully pass a comprehensive background check conducted by the Falmouth Police Department.
 
The ideal candidate is able to prioritize the multitude of projects and tickets, has excellent customer service skills, is detail-oriented, documents thoroughly, and can work independently but enjoys being part of a team and contributing to the goals of the IT Department. We are looking for a patient problem solver who is interested in professional development and takes the initiative to research and troubleshoot at the Tier II level, but who knows when to refer matters to a more senior-level IT team member.
 
Expected Starting Range:&nbsp;The full range for this position is Step 1 ($39.21/hour) to Step 10 ($52.97/hour). The expected starting range is Step 1 through Step 5 of the 10-step pay scale, commensurate with qualifications and experience. Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; professional development opportunities; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town’s defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.
 
Preference Date to Apply:&nbsp;Monday, November 17, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are encouraged to upload a cover letter and resume with their application.
 
About the Town of Falmouth as an Employer:&nbsp;We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive&nbsp;compensation,&nbsp;insurance, and&nbsp;other benefits, including enrollment in the Town's&nbsp;pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.
 
Please apply directly through our Town website: <a href="https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings" target="_blank">https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings</a>
Company DescriptionThe Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management. 
<h3>Company Description</h3>
The Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management.

IT Support Specialist II

<h3>Job Description</h3>
Job Description
MERL is seeking a highly motivated and qualified PhD student to conduct research on privacy-preserving and secure agentic AI systems. The aim of the internship to collaborate with MERL researchers on developing novel fundamental technologies that enhance the privacy and security of agentic systems that employ foundation models, such as LLMs/VLMs. The goal is to publish new scientific results at top-tier AI research conferences.
Required Specific Experience 
<ul>
<li>Currently pursuing a PhD in Computer Science, Electrical Engineering, or a related field.</li>
<li>Strong background in machine learning, LLMs/VLMs, foundation models, and agentic AI systems.</li>
<li>Research experience with private and/or secure foundation models (e.g., differential privacy, adversarial inputs, jailbreaking attacks/defenses, prompt injection).</li>
<li>Proficiency in Python and deep learning frameworks, such as PyTorch and Hugging Face tools.</li>
<li>Proven publication record in top-tier ML/AI research conferences.</li>
</ul>
The pay range for this internship position will be 6-8K per month.
Mitsubishi Electric Research Labs, Inc. "MERL" provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MERL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MERL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MERL’s employees to perform their job duties may result in discipline up to and including discharge.
Working at MERL requires full authorization to work in the U.S and access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment is conditioned on continued full authorization to work in the U.S and the availability of government authorization for the release of these items, which might include without limitation, obtaining an export license or other documentation. MERL may delay commencement of employment, rescind an offer of employment, terminate employment, and/or modify job responsibilities, compensation, benefits, and/or access to MERL facilities and information systems, as MERL deems appropriate, to ensure practical compliance with applicable employment law and government access control restrictions. 
In addition to base pay, interns receive a relocation stipend, covered travel to and from MERL, and a monthly Charlie Card for local commuting. Interns are invited to participate in weekly social gatherings and professional development opportunities, including research talks by both internal and external speakers. Interns who meet the 90-day waiting period are also eligible for health insurance coverage. MERL provides immigration support for qualified candidates as needed. Employment is considered “at-will,” and the Company reserves the right to modify base salary or any other compensation program at any time, including for reasons related to individual performance, departmental or Company performance, and market conditions.

Internship - Private and Secure Agentic AI

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
 
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tewksbury, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
<ul>
<li>Provide Workstation Software Break Fix support</li>
<li>IMAC – PC Install, Moves, Adds and Changes</li>
<li>Image Loads</li>
<li>Asset Recovery</li>
<li>Asset tagging</li>
<li>Printer Support</li>
<li>Client Center (Tech Bar) Support</li>
<li>IT Service Management Updates</li>
<li>Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5 years of working experience in Desktop Support</li>
<li>Knowledge of PC Imaging</li>
<li>Experience with change management and incident management</li>
<li>Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Dell Technician</li>
<li>Expertise in Inventory Control</li>
</ul>
Requirements:
<ul>
<li>Must be within driving distance of Tewksbury, MA and willing to work onsite</li>
<li>Must possess an active U.S. Government Secret Security Clearance or above</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. citizenship status</li>
<li>Must be able to lift up to 40 lbs</li>
<li>Must be able to stand or walk for extended periods of time</li>
<li>Must be able to walk up and down stairs or ramps</li>
<li>Must be able to kneel and work under desks or in confined spaces</li>
<li>This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes</li>
</ul>
What is Important to Us:
<ul>
<li>You are an excellent communicator in writing and speaking.</li>
<li>You have the ability to work independently but also value teamwork.</li>
<li>Your problem-solving skills are excellent.</li>
<li>You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.</li>
<li>You seek a community of virtue-centered co-workers and clients.</li>
</ul>
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
 
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at <a href="https://vso-inc.com/careers" target="_blank">https://vso-inc.com/careers</a>

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