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<h3>Job Description</h3>
Job DescriptionThe Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency’s business systems. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy IT Director and works closely with IT team members, key internal stakeholders across all WHS divisions, and external partners such as the Department of Administration’s (DOA) Division of Enterprise Technology (DET), providing expertise and support for a variety of complex systems, emerging technologies, and operational compliance. Working under the general supervision of the Deputy IT Director, the IT Systems &amp; Cloud Engineer plays a central role in managing, securing, and optimizing both cloud and on-premises infrastructure for the Wisconsin Historical Society. This includes server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions. The position is instrumental in implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution. The IT Systems &amp; Cloud Engineer leads and supports initiatives that strengthen and secure the agency’s technology environment. Day-to-day work involves collaborating with partner agencies to manage authentication and identity systems, troubleshoot complex system issues, coordinate upgrades and migrations, and automate or streamline recurring tasks. The role requires strong technical judgment, hands-on problem solving, clear documentation, and a balance between immediate operational needs and long-term strategy. This position also supports IT security and compliance efforts by assessing risks in cloud-hosted solutions (SaaS, PaaS, IaaS) and emerging technologies, including products and services that incorporate Artificial Intelligence (AI). The engineer gathers technical and use case details for AI- enabled tools, ensures data protection standards are met, and coordinates review and approval through partner agency governance processes. Additional responsibilities include conducting log analysis using SIEM tools, reviewing vulnerability scan results, and preparing executive-level reports on systems security and compliance. The role also helps support and coordinate firewall and security exception requests, incident response activities, and the agency’s vulnerability management program. Responsibilities Systems Administration &amp; Infrastructure • Administer and maintain agency servers, virtual machines, and hybrid infrastructure to ensure reliability, performance, and data protection. Page 2 • Lead the configuration, monitoring, and patching of Windows Server, M365, and Entra ID environments in coordination with partner agencies. • Implement and maintain automation scripts and workflows (PowerShell, CLI, or platform tools) to streamline routine tasks and improve system efficiency. • Integrate and manage hybrid identity and authentication systems (Entra ID, SSO) for secure access to enterprise SaaS and cloud resources. • Plan and coordinate upgrades, migrations, and maintenance windows to minimize service disruption. • Maintain accurate documentation for configurations, integrations, and operational standards. Cloud &amp; Storage Management • Manage AWS and other cloud-based storage platforms, including lifecycle automation, data tiering, and integration with on-prem systems. • Monitor cloud utilization and performance, recommending optimizations for scalability, resilience, and cost-effectiveness. • Support deployment and configuration of new SaaS applications, ensuring compliance with state and agency standards. • Evaluate and implement secure connectivity and data-transfer methods between on-prem and cloud systems. Technology Intake &amp; Vendor Review • Coordinate technology intake and vendor review processes, gathering business use cases, data classifications, and system requirements. • Review vendor documentation such as privacy policies, security artifacts (SOC 2, StateRAMP, FedRAMP), and licensing terms to assess compliance and risk. • Partner with internal stakeholders and the Department of Administration (DOA) to ensure new technology meets security, accessibility, and policy requirements. AI &amp; Emerging Technology Governance • Evaluate products and services that incorporate Artificial Intelligence (AI) for compliance with agency data governance, privacy, and security standards. • Identify accountable business stakeholders to help ensure technology and its use adheres to prescribed business processes. • Gather and document technical details and approved use cases for AI-enabled tools, coordinate review and approval through DOA governance processes. • Maintain an inventory of approved AI applications and related risk considerations. Monitor for changes to AI sub processors and terms of use for applications in the portfolio. Monitoring, Security Coordination &amp; Reporting • Monitor infrastructure health, performance, and alerts using enterprise tools (e.g., Splunk, Tenable, IronPort, or equivalent). • Assist with vulnerability management coordination by reviewing findings, tracking remediation, and maintaining dashboards in collaboration with system owners. • Translate technical information into clear, actionable summaries for diverse audiences, including executive leadership. • Support incident response activities and coordinate with partner agencies or managed service providers during investigations or escalations. Compliance, Documentation &amp; Continuous Improvement • Support adherence to state, NIST, and PCI-aligned standards by documenting processes, controls, and exceptions related to systems and cloud infrastructure. • Contribute to audit preparation, evidence collection, and compliance reporting. Page 3 • Champion secure and efficient technology practices across IT and business units, balancing innovation with governance. Minimum Qualifications • 5+ years of experience in system administration or cloud engineering within hybrid environments. • Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering). • Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools. • Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions. • Experience with cloud lifecycle management, cost optimization, or hybrid storage automation. • Working knowledge of vulnerability management, SIEM, or related monitoring tools (e.g., Tenable, Splunk, IronPort, Cloudflare). • Understanding of security best practices including encryption, access control, and patch management. • Familiarity with compliance frameworks such as NIST, PCI DSS, CIS, or ISO 27001. • Excellent documentation and communication skills, with the ability to translate complex technical concepts for diverse audiences. • Strong problem-solving and analytical skills with a focus on continuous improvement. Desired Qualifications • Experience evaluating AI tools or emerging technologies for compliance, privacy, or ethical risks. • Expertise in AWS S3 Bucket, lifecycle, and IAM policies as well as AWS Billing Console and advanced cost reporting. • Experience coordinating or supporting IT security reviews, exception workflows, or audit responses. • Familiarity with single tenant multi-agency state government IT environments, policies, and collaboration. • Relevant industry certifications (e.g., Microsoft, AWS, CompTIA, ISC2, or ITIL) preferred. This is a hybrid position requiring on-site work at the WHS HQ 1–3 days per week depending on project and operational needs. WHS is located in downtown Madison on the UW–Madison campus, with nearby public parking, transit, and bike access. Remote work may be permitted on a scheduled basis after onboarding. Candidates must be Wisconsin residents or willing to relocate prior to starting employment. Regular commuting expenses are not covered by WHS. RequirementsTop Skills &amp; Years of Experience: 5+ years of experience in the following: Must have: • Experience in system administration or cloud engineering within hybrid environments. (5+ years) • Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering). (5+ years) • Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools. (5+ years) • Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions. (5+ years) Nice to have: • Experience evaluating AI tools or emerging technologies for compliance, privacy, or ethical risks. • Expertise in AWS S3 Bucket, lifecycle, and IAM policies as well as AWS Billing Console and advanced cost reporting. • Experience coordinating or supporting IT security reviews, exception workflows, or audit responses. • Familiarity with single tenant multi-agency state government IT environments, policies, and collaboration. Project details: Working under the general supervision of the Deputy IT Director, the IT Systems &amp; Cloud Engineer plays a central role in managing, securing, and optimizing both cloud and on-premises infrastructure for the Wisconsin Historical Society. This includes server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions. The position is instrumental in implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution. Public parking options are available nearby, public transportation is a half-block away, bike racks are available just outside of our doors. Commuting expenses are not covered by WHS.

Systems Engineer

<h3>Job Description</h3>
Job DescriptionJoin a National Top Workplace&nbsp;&nbsp;Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.&nbsp;&nbsp;Join Us from Anywhere&nbsp;While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible Time Off to recharge when needed&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Nine Company-Wide Holidays&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A diverse suite of benefits prioritizing your growth, development, and personal well-being&nbsp; Discover more about our perks and benefits here.&nbsp;&nbsp;Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.&nbsp; About the team and what we'll build togetherWe are seeking an Agentic AI Solutions Lead to define, prototype, and operationalize our approach to agentic AI at scale. This role will own the Agent Catalog&nbsp;and Agent Design Guide — defining how agents are designed, governed, deployed, and evolved&nbsp;within our Snowflake Cortex ecosystem.As the connective tissue between innovation and execution, this role will ensure our AI strategy translates into a clear, intentional, and executable roadmap. You will establish the frameworks, tools, and methodologies that allow multi-agent systems to operate safely, efficiently, and at scale. &nbsp;&nbsp;How you will make an impact
<ul>
<li>Strategy Execution &amp; Roadmap</li>
<li>Translate high-level AI vision into a sequenced, measurable roadmap with quarterly deliverables.</li>
<li>Balance innovation, differentiation, and commercial outcomes in a structured framework.</li>
<li>Drive alignment across technology, data, and business stakeholders.</li>
<li>Agent Catalog &amp; Design Guide Ownership</li>
<li>Full ownership of the Agent Catalog&nbsp;and Agent Design Guide&nbsp;— defining taxonomy, governance, design standards, and lifecycle management.</li>
<li>Codify best practices for agent design, skill modularity, dictionaries, and evaluation.</li>
<li>Ensure agents are interoperable, governed, and intentionally architected across business lines.</li>
<li>LLM &amp; Snowflake Cortex Integration</li>
<li>Lead the LLM and agentic architecture strategy&nbsp;within Snowflake Cortex&nbsp;— optimizing for scalability, security, and alignment with enterprise data governance.</li>
<li>Define standards for prompt orchestration, retrieval strategies, context injection, and agent memory.</li>
<li>Evaluate and integrate multi-agent frameworks&nbsp;to support collaboration, delegation, and reasoning among agents.</li>
<li>Prototyping &amp; Approach Ownership</li>
<li>Prototype and test new agentic architectures and coordination patterns.</li>
<li>Drive the methodology for how agents are developed, validated, scaled, and maintained.</li>
<li>Move concepts quickly from proof-of-concept → pilot → production.</li>
<li>Data &amp; Technical Foundations</li>
<li>Partner with data engineering to connect Cortex agents to trusted enterprise data sources.</li>
<li>Use graph structures where appropriate to model relationships and context memory.</li>
<li>Support real-time, event-driven architectures for adaptive and responsive agent behavior.</li>
<li>Governance &amp; Responsible AI</li>
<li>Embed responsible AI principles into every layer of the agent framework.</li>
<li>Ensure compliance with data privacy, security, and transparency standards.</li>
<li>Partner with legal, data governance, and compliance to ensure traceability and auditability.</li>
<li>Commercial &amp; Organizational Alignment</li>
<li>Connect technical execution to measurable business value (growth, efficiency, CX).</li>
<li>Communicate complex ideas clearly to executives and cross-functional teams.</li>
<li>Build internal literacy around agentic AI concepts and foster an innovation culture.</li>
</ul>
What you need to be successful
<ul>
<li>7-9 years in AI, data platforms, or emerging tech leadership roles.</li>
<li>Proven ability to build frameworks that scale from concept to enterprise deployment.</li>
<li>Strong technical and executive communication skills.</li>
<li>Experience leading high-performing teams in emerging tech environments.</li>
<li>Expertise in:</li>
<li>LLM-based architectures and multi-agent systems</li>
<li>Snowflake Cortex or equivalent data-native AI ecosystems</li>
<li>Agent orchestration and prompt management frameworks (LangChain, CrewAI, etc.)</li>
<li>Data governance, interoperability, and responsible AI</li>
<li>Real-time/event streaming and contextual memory (graph or vector)</li>
</ul>
 
<ul>
<li>Success in This Role Means: </li>
<li>A structured, actionable roadmap&nbsp;for scaling agentic AI aligned to business priorities.</li>
<li>A governed, well-documented Agent Catalog and Design Guide&nbsp;serving as the foundation for consistent agent development.</li>
<li>Validated multi-agent frameworks&nbsp;operating within Snowflake Cortex.</li>
<li>Measurable impact through production AI systems that drive business outcomes.</li>
<li>Clear, organization-wide alignment on how we scale agentic AI responsibly.</li>
</ul>
Who we are &nbsp;As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.&nbsp;&nbsp;A place for all&nbsp;We celebrate and embrace diversity at Kobie!&nbsp;Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.&nbsp;&nbsp;We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.&nbsp;&nbsp;Ready to join us?&nbsp;If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Agentic AI Solutions Lead

<h3>Job Description</h3>
Job Description
The Town of Falmouth welcomes applications from team-oriented IT professionals for our full-time IT Support Specialist II position. This is a full-time, benefited position that works primarily at the Falmouth Town Hall but also in other Town buildings, 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with periodic overtime required to assist with off-hour scheduled maintenance, emergencies, and special events such as the biannual Town Meeting.
 
Under the direction of the IT Director, the IT Support Specialist II works on Town IT projects and provides excellent customer service for Town employees needing technical assistance. This position troubleshoots the hardware, software, and other technical issues at a more advanced Tier II level, comprehensively documents IT incidents and troubleshooting efforts, and refers networking, systems, and specialized IT needs to more senior IT team members. This position also occasionally trains Town employees on basic IT functions needed for their position. The IT Support Specialist II takes direction from the IT Director and collaborates with the IT team but is also able to perform IT work at a high level independently.
 
Minimum Qualifications:&nbsp;High school diploma or equivalent (associate or bachelor’s degree and/or relevant certifications in a related field preferred) and a minimum of five (5) to six (6) years of full-time relevant experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Must possess a valid driver’s license and successfully pass a comprehensive background check conducted by the Falmouth Police Department.
 
The ideal candidate is able to prioritize the multitude of projects and tickets, has excellent customer service skills, is detail-oriented, documents thoroughly, and can work independently but enjoys being part of a team and contributing to the goals of the IT Department. We are looking for a patient problem solver who is interested in professional development and takes the initiative to research and troubleshoot at the Tier II level, but who knows when to refer matters to a more senior-level IT team member.
 
Expected Starting Range:&nbsp;The full range for this position is Step 1 ($39.21/hour) to Step 10 ($52.97/hour). The expected starting range is Step 1 through Step 5 of the 10-step pay scale, commensurate with qualifications and experience. Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; professional development opportunities; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town’s defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.
 
Preference Date to Apply:&nbsp;Monday, November 17, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are encouraged to upload a cover letter and resume with their application.
 
About the Town of Falmouth as an Employer:&nbsp;We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive&nbsp;compensation,&nbsp;insurance, and&nbsp;other benefits, including enrollment in the Town's&nbsp;pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.
 
Please apply directly through our Town website: <a href="https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings" target="_blank">https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings</a>
Company DescriptionThe Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management. 
<h3>Company Description</h3>
The Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management.

IT Support Specialist II

<h3>Job Description</h3>
Job Description
MERL is seeking a highly motivated and qualified PhD student to conduct research on privacy-preserving and secure agentic AI systems. The aim of the internship to collaborate with MERL researchers on developing novel fundamental technologies that enhance the privacy and security of agentic systems that employ foundation models, such as LLMs/VLMs. The goal is to publish new scientific results at top-tier AI research conferences.
Required Specific Experience 
<ul>
<li>Currently pursuing a PhD in Computer Science, Electrical Engineering, or a related field.</li>
<li>Strong background in machine learning, LLMs/VLMs, foundation models, and agentic AI systems.</li>
<li>Research experience with private and/or secure foundation models (e.g., differential privacy, adversarial inputs, jailbreaking attacks/defenses, prompt injection).</li>
<li>Proficiency in Python and deep learning frameworks, such as PyTorch and Hugging Face tools.</li>
<li>Proven publication record in top-tier ML/AI research conferences.</li>
</ul>
The pay range for this internship position will be 6-8K per month.
Mitsubishi Electric Research Labs, Inc. "MERL" provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MERL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MERL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MERL’s employees to perform their job duties may result in discipline up to and including discharge.
Working at MERL requires full authorization to work in the U.S and access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment is conditioned on continued full authorization to work in the U.S and the availability of government authorization for the release of these items, which might include without limitation, obtaining an export license or other documentation. MERL may delay commencement of employment, rescind an offer of employment, terminate employment, and/or modify job responsibilities, compensation, benefits, and/or access to MERL facilities and information systems, as MERL deems appropriate, to ensure practical compliance with applicable employment law and government access control restrictions. 
In addition to base pay, interns receive a relocation stipend, covered travel to and from MERL, and a monthly Charlie Card for local commuting. Interns are invited to participate in weekly social gatherings and professional development opportunities, including research talks by both internal and external speakers. Interns who meet the 90-day waiting period are also eligible for health insurance coverage. MERL provides immigration support for qualified candidates as needed. Employment is considered “at-will,” and the Company reserves the right to modify base salary or any other compensation program at any time, including for reasons related to individual performance, departmental or Company performance, and market conditions.

Internship - Private and Secure Agentic AI

<h3>Job Description</h3>
Job Description
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Data Scientist, Go-to-Market Analytics
Join GBG's Go-to-Market data science team and shape the future of how we demonstrate value to our prospective customers! In this role, you’ll help improve the critical process of analyzing customer evaluations, transforming raw data into compelling ROI narratives and business cases that directly influence purchasing decisions. You’ll play a pivotal role in automating insights from data studies, accelerating deal closures, and enhancing product intelligence. This is a unique opportunity to blend analytical rigor, strategic thinking, and customer interaction. 
This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%).
What you will do
Customer Evaluation Analytics
<ul>
<li>Translate customer evaluation data into clear, compelling insights that demonstrate solution value to prospective customers</li>
<li>Support the development of standardized ROI frameworks to quantify business impact across customer profiles</li>
<li>Assist in creating automated reports that showcase key findings and value propositions for prospective customer presentations</li>
</ul>
Process Automation &amp; Scale
<ul>
<li>Build templated analyses that can be adapted for different industries and customer segments</li>
<li>Contribute to automating analytical workflows to reduce manual effort and improve consistency</li>
<li>Support the design of scalable processes that align with the organization’s growth and evolving needs</li>
</ul>
Product Intelligence &amp; Feedback Loops
<ul>
<li>Aggregate insights across customer evaluations to uncover market trends and strategic opportunities</li>
<li>Help establish feedback loops that channel customer insights to the Product team for product enhancement</li>
<li>Contribute to building benchmarking tools that help prospective customers understand their position and potential ROI</li>
</ul>
Requirements
Skills we are looking for
Technical Foundation
<ul>
<li>3+ years of hands-on experience in data science, with demonstrated success in customer-facing analytics or process automation roles</li>
<li>Expert proficiency in Python/R, SQL, and statistical analysis libraries (pandas, scikit-learn, etc.)</li>
<li>Experience with data visualization tools (Quicksight, Tableau, Power BI, or similar)</li>
<li>Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data stack tools</li>
<li>Masters of PhD (preferred) in Data Science or equivalent</li>
</ul>
Bonus Qualifications
<ul>
<li>Sales engineering or customer-facing technical role experience</li>
<li>Domain expertise in identity verification, fraud detection, and/or financial services</li>
<li>Experience presenting technical findings to prospects or clients during sales processes</li>
</ul>
Business Acumen
<ul>
<li>Experience analyzing customer data and translating technical findings into compelling business narratives</li>
<li>Knowledge of statistics, predictive modeling, and ROI calculation frameworks</li>
<li>Ability to create presentations that communicate value propositions to both technical and business stakeholders</li>
<li>Familiarity with cross-functional collaboration processes</li>
</ul>
Professional Qualities
<ul>
<li>Initiative and ownership - You identify problems and solve them without being asked</li>
<li>Automation mindset - You are eager to support scalable, repeatable processes for data analysis</li>
<li>Communication skills - You can present complex findings to both technical and business audiences</li>
<li>Collaboration - You work effectively with cross-functional teams and build strong relationships</li>
</ul>
Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to <a href="mailto:behired@gbgplc.com" target="_blank">behired@gbgplc.com</a> and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Data Scientist (3884)

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
 
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tewksbury, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
<ul>
<li>Provide Workstation Software Break Fix support</li>
<li>IMAC – PC Install, Moves, Adds and Changes</li>
<li>Image Loads</li>
<li>Asset Recovery</li>
<li>Asset tagging</li>
<li>Printer Support</li>
<li>Client Center (Tech Bar) Support</li>
<li>IT Service Management Updates</li>
<li>Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5 years of working experience in Desktop Support</li>
<li>Knowledge of PC Imaging</li>
<li>Experience with change management and incident management</li>
<li>Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Dell Technician</li>
<li>Expertise in Inventory Control</li>
</ul>
Requirements:
<ul>
<li>Must be within driving distance of Tewksbury, MA and willing to work onsite</li>
<li>Must possess an active U.S. Government Secret Security Clearance or above</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. citizenship status</li>
<li>Must be able to lift up to 40 lbs</li>
<li>Must be able to stand or walk for extended periods of time</li>
<li>Must be able to walk up and down stairs or ramps</li>
<li>Must be able to kneel and work under desks or in confined spaces</li>
<li>This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes</li>
</ul>
What is Important to Us:
<ul>
<li>You are an excellent communicator in writing and speaking.</li>
<li>You have the ability to work independently but also value teamwork.</li>
<li>Your problem-solving skills are excellent.</li>
<li>You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.</li>
<li>You seek a community of virtue-centered co-workers and clients.</li>
</ul>
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
 
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at <a href="https://vso-inc.com/careers" target="_blank">https://vso-inc.com/careers</a>

Cleared Desktop Support in Tewksbury, MA

<h3>Job Description</h3>
Job Description
The Town of Falmouth welcomes applications from team-oriented IT professionals for our full-time IT Support Specialist I (Help Desk) position. This is a full-time, benefited position that works primarily at the Falmouth Town Hall but also in other Town buildings, 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with periodic overtime required to assist with off-hour scheduled maintenance, emergencies, and special events such as the biannual Town Meeting.
 
Under the direction of the IT Director, the IT Support Specialist I provides excellent customer service as the primary initial point of contact via phone and the IT ticketing system for Town employees needing technical assistance. This position troubleshoots the hardware, software, and other technical issues at the Tier I level, comprehensively documents IT incidents and troubleshooting efforts, and refers higher-level IT needs to more senior IT team members. This position also occasionally trains Town employees on basic IT functions needed for their position and updates the Town website. The IT Support Specialist I also processes the IT Department’s accounts payable invoices and may occasionally assist the IT Director with other clerical functions.
 
Minimum Qualifications:&nbsp;High school diploma or equivalent (associate degree and/or relevant certifications in a related field preferred) and a minimum of two (2) years of full-time relevant experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Must possess a valid driver’s license and successfully pass a comprehensive background check conducted by the Falmouth Police Department.
 
The ideal candidate has excellent customer service skills, is detail-oriented, documents thoroughly, and can work independently but enjoys being part of a team and contributing to the goals of the IT Department. We are looking for a patient problem solver who is interested in professional development and takes the initiative to research and troubleshoot, but who knows when to refer matters to a more senior-level IT team member.
 
Expected Starting Range:&nbsp;Step 1 ($29.61/hour) – Step 3 ($31.66/hour), commensurate with qualifications and experience, with room to advance along the 10-step pay scale. Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; professional development opportunities; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town’s defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.
 
Preference Date to Apply:&nbsp;Monday, November 17, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are encouraged to upload a cover letter and resume with their application.
 
About the Town of Falmouth as an Employer:&nbsp;We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive&nbsp;compensation,&nbsp;insurance, and&nbsp;other benefits, including enrollment in the Town's&nbsp;pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.
 
Please apply directly through our Town website: <a href="https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings" target="_blank">https://www.falmouthma.gov/723/EmploymentCurrent-Job-Openings</a>
Company DescriptionThe Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management. 
<h3>Company Description</h3>
The Town of Falmouth is a vibrant and diverse community with a year-round population of 33,000 and a seasonal population of more than 105,000. Falmouth strives to be a premier Cape community that provides a responsive, accessible, and inclusive environment for all, and the Town is proud of its active citizen engagement and strong financial management.

IT Support Specialist I (Help Desk)

<h3>Job Description</h3>
Job DescriptionWho we are: Alignable is the largest online network of small business owners, with over 10 million members across North America. Our mission is to empower small businesses by helping them build trusted relationships and grow through referrals, connections, and community. We don't just connect business owners—we unlock the hidden potential in their existing networks by revealing second- and third-degree relationships that drive real business growth. Think of it like this: when a software engineer realizes their college roommate's older brother is the hiring manager at the startup they want to join, or when a founder discovers their neighbor's former colleague is exactly the technical co-founder they need—that's our platform at work, but for small businesses. We built the technology that makes those invisible connections visible. Here's the technical challenge we've solved: we're processing relationship data across 30,000+ communities, building recommendation engines that surface the most valuable connections, and creating trust-based networking algorithms that actually work. This isn't just social networking—it's relationship intelligence at scale. With 20,000+ new freemium members joining every week, we’re scaling proven technology that millions of entrepreneurs depend on. As a profitable Series C company, we’re expanding a business that already works. Your work here directly impacts the backbone of the American economy. Small businesses employ nearly half of all U.S. workers, and when your code helps them find customers, suppliers, or services through trusted referrals, you’re making a tangible difference in millions of lives. If you want to empower the small business owner through a networking platform unlike any other, let's talk. What you will be doing: Senior Backend and Data Engineer – Strategy &amp; Operations (AI/Data)(open to strong mid-level candidates as well) This is more than a typical engineering role. You’ll be the dedicated engineer embedded in our small Strategy &amp; Operations team, building AI-first solutions that ensure every facet of Alignable is AI-powered and data-driven—transforming how Alignable operates internally. From customer support automation to sales agents, data pipelines, and internal AI tools, you’ll own projects that change how the entire company runs. Many engineers are like skilled mechanics: hand them a work order, and they’ll fix the car brilliantly. We need someone who goes further — who steps into the garage, looks at all the cars, talks to the drivers, and decides not just how to fix them, but which ones actually matter — and sometimes, whether we should skip the cars altogether and buy a bus. You’ll work closely with executives and business leaders, reporting into our Sr. Director of Engineering with a dotted line to our VP of Strategy &amp; Operations. This is a high-visibility role where your work impacts the whole company. Your Focus Areas:- Data Engineering &amp; Infrastructure (50%) — Design and maintain Snowflake pipelines, DBT models, and ETL/ELT systems; Write complex SQL and ensure scalable, reliable data flows powering AI agents and BI- Backend/API Development (40%) — Build backend services and integrations in Elixir, Ruby, or Python (language flexible); Create MCP servers, agent orchestration, and LLM integrations that unlock AI use cases- AI Agent and Development Support (10%) — Utilize LLMS, models, and MCP tools to solve sticky business problems, hard development problems, and replace cumbersome workflows&nbsp; About our tech stack:- Data Engineering (primary focus): Snowflake data warehouse, DBT for transformations, building and maintaining data pipelines, Cortex- Backend: Phoenix/Elixir (modern stack), Ruby on Rails (legacy), GraphQL APIs- Frontend: React with TypeScript (you'll touch this, not own it)- AI Infrastructure: Evolving but currently includes Claude, OpenAI, N8N, agent orchestration, LLM integrations&nbsp; Who thrives here?- You’ve built data pipelines that solved real business problems (not just moved data around)- You can sit with a Sales VP or business user, ask the right questions, and walk away knowing what to build to solve their problem- You get excited about making AI agents do useful work, not just impressive demos- You’re comfortable saying “I don’t know this tech yet, but I’ll figure it out”- You prefer shipping working solutions over perfect architectureWhat success looks like:
<ul>
<li>In your first 30 days, you’ve shipped something real — a working pipeline, automation, or backend service that immediately makes someone’s job easier.</li>
<li>By 90 days, you’ve delivered multiple AI-powered solutions (agents, workflow automations, dashboards, or integrations) that measurably improve efficiency, reduce manual work, or unlock new insights.</li>
<li>Within 6 months, you’ve built reusable backend and data infrastructure (Snowflake/DBT models, MCP servers, APIs) that other teams can leverage.</li>
<li>You consistently balance urgency and scale — knowing when to hack fast to unlock value, and when to invest in longer-term durability.</li>
<li>You’re a trusted partner to executives and stakeholders, taking messy, high-value problems and rapidly turning them into clear, working technical solutions.</li>
</ul>
 What you will bring:
<ul>
<li>Ability to combine technical chops with business judgment</li>
<li>Naturally ask “why are we building this?” and “what’s the fastest path to impact?”</li>
<li>Make smart speed/quality tradeoffs without waiting for permission</li>
<li>Can independently digest messy business requirements and turn them into solutions</li>
<li>Strong business analysis instincts — know the right questions to ask stakeholders</li>
<li>Work seamlessly with business stakeholders (not just technical peers)</li>
<li>Proactively identify problems and solutions before being asked</li>
<li>Already use AI tools daily and have experimented with MCP servers, AI agents, or similar</li>
<li>Excited about building AI systems, not just using them</li>
<li>Comfortable in the “figure it out” world of rapidly evolving AI tools</li>
<li>Comfort being the sole engineer on projects while knowing when to loop in peers</li>
<li>Thrive in a remote-first environment with dotted-line reporting across Strategy &amp; Engineering</li>
</ul>
 Technical Strengths:
<ul>
<li>8–10 years of backend or full stack engineering experience, with hands-on exposure to front-end tools (e.g., React/TypeScript) for light UI work when needed. Backend/data engineering should be your core strength.</li>
<li>Strong SQL and data modeling skills (Snowflake experience a big plus)</li>
<li>Proficiency in ETL/ELT pipelines (DBT preferred; Airflow/Fivetran also welcome)</li>
<li>Experience building backend services and APIs (any modern language; Elixir is a bonus)</li>
<li>Comfort picking up new languages/frameworks quickly</li>
</ul>
<ul>
<li>Hands-on use of AI tools, agents, or LLM integrations (personal or professional)</li>
</ul>
Why Alignable?
<ul>
<li>High-Impact Work: Your projects won’t sit in a backlog—you’ll be building the AI systems that change how a 10M+ member SaaS company operates and scales.</li>
<li>Visibility &amp; Growth: You’ll work directly with senior leadership, gaining exposure beyond engineering—perfect for future founders, tech leads, or operator-engineers.</li>
<li>Exceptional Remote-First Culture: Collaborate with colleagues who’ve scaled companies like Invisalign, Constant Contact, and Vistaprint. Work from anywhere (East Coast hours required).</li>
<li>Inclusive Environment: Our culture emphasizes psychological safety, diversity of thought, and continuous learning. Bring your authentic self—we want the whole you.</li>
</ul>
We Offer:
<ul>
<li>Smart, supportive co-workers</li>
<li>Competitive compensation</li>
<li>Equity</li>
<li>Health, dental, and vision insurance</li>
<li>Unlimited vacation policy</li>
<li>Virtual working environment</li>
<li>Flexible working hours</li>
<li>Paid Parental leave</li>
<li>Professional Development Program</li>
<li>401(k)</li>
</ul>
Our culture in action:
<ul>
<li>\uD83C\uDF89 Enjoy the Journey: We're passionate about our mission but don't take ourselves too seriously. We celebrate customers, teammates, and key moments.</li>
<li>\uD83E\uDD1D Be Stronger Together: We combine strengths, build trusted relationships, and treat everyone as partners. No egos welcome.</li>
<li>\uD83C\uDF08 Be Different Together: We create space for everyone to show up as their truest selves and seek diverse perspectives.</li>
<li>\uD83D\uDC51 Act Like an Owner: We proactively act on behalf of the entire company and customers, not just ourselves. No passing the buck.</li>
<li>\uD83C\uDFAF Change the Game: We start with first principles, assume nothing is impossible, and go after 10x outcomes relentlessly.</li>
<li>\uD83D\uDCC8 Adapt &amp; Evolve: We accept we won't be right every time and create an environment where people feel safe to admit failure and lean into learning.</li>
<li>\uD83E\uDDE0 Exercise Excellent Judgment: We turn knowledge into understanding based on equal parts data and intuition.</li>
<li>⚡ Profound Bias for Action: Speed matters. We value calculated risk-taking while avoiding one-way doors.</li>
<li>❤️ Be Customer Obsessed: We work vigorously to earn and keep customer trust in everything we decide to work on and how we do it.</li>
</ul>
Salary range provided for L3-L4. Our posted salary range reflects the cost of labor in the U.S. markets where we hire, with compensation varying primarily based on work location. Within that range, the base salary offered will also depend on the candidate’s skills, experience, and education or training.Alignable is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Backend and Data Engineer - Strategy & Operations

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
 
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
<ul>
<li>Provide Workstation Software Break Fix support</li>
<li>IMAC – PC Install, Moves, Adds and Changes</li>
<li>Image Loads</li>
<li>Asset Recovery</li>
<li>Asset tagging</li>
<li>Printer Support</li>
<li>Client Center (Tech Bar) Support</li>
<li>IT Service Management Updates</li>
<li>Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5 years of working experience in Desktop Support</li>
<li>Knowledge of PC Imaging</li>
<li>Experience with change management and incident management</li>
<li>Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Dell Technician</li>
<li>Expertise in Inventory Control</li>
</ul>
Requirements:
<ul>
<li>Must be within driving distance of Andover, MA and willing to work onsite</li>
<li>Must possess an active U.S. Government Secret Security Clearance or above</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. citizenship status</li>
<li>Must be able to lift up to 40 lbs</li>
<li>Must be able to stand or walk for extended periods of time</li>
<li>Must be able to walk up and down stairs or ramps</li>
<li>Must be able to kneel and work under desks or in confined spaces</li>
<li>This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes</li>
</ul>
What is Important to Us:
<ul>
<li>You are an excellent communicator in writing and speaking.</li>
<li>You have the ability to work independently but also value teamwork.</li>
<li>Your problem-solving skills are excellent.</li>
<li>You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.</li>
<li>You seek a community of virtue-centered co-workers and clients.</li>
</ul>
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
 
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at <a href="https://vso-inc.com/careers" target="_blank">https://vso-inc.com/careers</a>

Cleared Desktop Support in Andover, MA

<h3>Job Description</h3>
Job DescriptionOur client, an Am Law 50 firm, is seeking an IT Project Manager to join its Global IT PMO team. Reporting to the Senior Manager of Program Management, the IT Project Manager will partner with global stakeholders, sponsors, and team members to plan, manage, and deliver IT and technical projects across the firm.Key Responsibilities:Lead small to mid-size IT projects and support larger programs under PMO guidance.Define project scope, goals, resources, and timelines; track milestones and deliverables.Coordinate cross-functional teams, manage dependencies, and ensure on-time delivery.Facilitate meetings, prepare agendas, capture decisions, and follow up on action items.Develop and maintain project plans, risk/issue trackers, and status reports.Apply SDLC processes, creating project artifacts such as charters, rollout strategies, and postmortem reports.Provide progress reports, documentation, and presentations to stakeholders.Collaborate with business and technical teams to capture requirements, analyze data, and recommend process improvements.Identify risks, manage scope/budget changes, and propose optimization solutions.Occasionally support programs outside standard hours and travel as needed for global team coordination.Proficiencies:Expert knowledge of project management best practices.Strong understanding of SDLC, Agile/SCRUM, ITSM policies, and customer service standards.Advanced skills in Microsoft Office Suite and Atlassian tools (Confluence, Jira, Portfolio, Structure).Qualifications:Bachelor's degree (or equivalent experience).7+ years of experience managing IT projects/programs.3+ years of Agile, SCRUM, or hybrid methodology experience.PMP, CAPM, CSM, or similar certifications preferred.This is a high-visibility opportunity to join a global, collaborative IT team and lead impactful technology initiatives for one of the nation's top firms.

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