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<h3>Job Description</h3>
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Location: Boston Hybrid (3 days/week in office)
Lead Software Engineer – Campaigns Configuration
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Why You Should Join the Campaigns Configuration Team
The Campaigns Configuration team is building the foundation for how Klaviyo customers create, manage, schedule, and understand the performance of their marketing campaigns across channels. This team owns the core configuration and reporting experiences that power Klaviyo's Campaigns product.
Campaigns are one of the most used parts of the Klaviyo application, relied on by hundreds of thousands of customers to send targeted messages (Email, SMS, Push Notifications, and more) that deepen their relationships with their own customers. By joining the Campaigns Configuration team, you will have a direct impact on over 170,000 brands that use Klaviyo every day.
The team owns an ambitious roadmap, including:
<ul>
<li>A reimagined Campaigns experience built from the ground up</li>
<li>A new Omnichannel Campaign experience allowing users to send campaigns on multiple channels</li>
<li>Intelligent personalization and future channel expansion</li>
<li>Refactoring Klaviyo's system architecture through domain decomposition</li>
<li>Re-architecting the Campaigns experience for performance, scalability, and reliability</li>
</ul>
As a Lead Software Engineer on this team, you'll sit at the intersection of architecture, execution, and cross-team collaboration for one of Klaviyo's flagship product areas.
About the Role
As a Lead Software Engineer, you are the technical leader and primary interface between the Campaigns Configuration team and the broader engineering organization. You will:
<ul>
<li>Provide technical oversight and direction across a portfolio of projects</li>
<li>Shape and execute on the forward-looking architecture for multiple Campaigns domains</li>
<li>Partner closely with the Engineering Manager, Product, and Design on strategy, planning, and execution</li>
<li>Work through influence and delegation to help the team deliver reliably and at a high bar of quality</li>
</ul>
You'll spend your time balancing hands-on work (design docs, reviews, complex implementation) with guiding the team toward solid technical decisions, especially at our largest scales (including Black Friday / Cyber Monday, when we help customers send billions of messages).
How You Will Make a Difference
<ul>
<li>Lead technical direction for Campaigns Configuration</li>
<ul>
<li>Provide technical oversight and direction for a portfolio of Campaigns projects, including new channels, personalization, and analytics.</li>
<li>Formulate and drive a forward-looking technical vision that aligns with broader business and platform initiatives. </li>
</ul>
<li>Own architecture and domain evolution</li>
<ul>
<li>Be responsible for the technical and architectural evolution of multiple key Campaigns domains (e.g., configuration, scheduling, reporting).</li>
<li>Drive domain decomposition, service boundaries, and data model design to improve scalability, performance, and operational excellence. </li>
</ul>
<li>Deliver high-quality, scalable features</li>
<ul>
<li>Lead the design and implementation of best-in-class web experiences using React and TypeScript, backed by REST and GraphQL APIs.</li>
<li>Ensure backend systems are robust, observable, and performant, with an eye on peak traffic events. Scrutinize and reduce technical ambiguity and risk for upcoming projects through design reviews, technical spikes, and clear decision records. </li>
</ul>
<li>Create and improve engineering processes</li>
<ul>
<li>Work with the Engineering Manager to ensure team adherence to solid engineering practices (testing, observability, rollout strategies, incident response).</li>
<li>Create, teach, and improve shared engineering processes and patterns that can be adopted by adjacent teams.</li>
<li>Uplevel adjacent processes, technology, and people by sharing best practices and reusable solutions. </li>
</ul>
<li>Influence beyond your immediate team</li>
<ul>
<li>Act as the primary technical interface to other Campaigns and platform teams, ensuring cohesive end-to-end solutions.</li>
<li>Regularly collaborate with technical leads in other areas to align on patterns, standards, and shared components. </li>
</ul>
<li>Mentor and grow others</li>
<ul>
<li>Guide other engineers through design feedback, pairing, and thoughtful code reviews.</li>
<li>Help teammates break down complex initiatives into clear, incremental deliverables with predictable timelines. </li>
</ul>
</ul>
Who You Are
<ul>
<li>7+ years of software engineering experience, including significant fullstack work</li>
<li>Strong backend experience, with a track record of building and scaling services in production Hands-on experience with:</li>
<ul>
<li>Frontend: React, TypeScript, and modern state management patterns (e.g., Redux or equivalent)</li>
<li>Backend: Python with Django, FastAPI (or equivalent web frameworks), Go</li>
<li>APIs: RESTful and GraphQL APIs</li>
<li>Data &amp; performance: relational databases (e.g., MySQL/Postgres), query optimization, caching, and performance tuning </li>
</ul>
<li>Experience acting as a tech lead or lead engineer for a team or domain:</li>
<ul>
<li>You have driven technical vision and execution for a portfolio of projects.</li>
<li>You've owned architecture in at least one significant product area.</li>
<li>You're comfortable saying "no" or "not yet" when it protects long-term health. </li>
</ul>
<li>Strong systems and product thinking:</li>
<ul>
<li>Skilled in system design, reusable component architecture, and scalable frontend platforms.</li>
<li>Comfortable designing systems that operate reliably at large scale and high traffic.</li>
<li>Able to translate product ideas into pragmatic, incremental technical plans. </li>
</ul>
<li>Collaborative and influential:</li>
<ul>
<li>You work through influence and delegation rather than just personal heroics.</li>
<li>You communicate clearly with engineers, product managers, and designers.</li>
<li>You proactively provide and receive feedback within your pillar and across teams. </li>
</ul>
<li>Growth-oriented:</li>
<ul>
<li>Proven track record delivering complex features in fast-paced, product-led environments. You've experimented with AI tools in work or personal projects, and you're eager to learn how they can improve developer and customer experiences. </li>
</ul>
</ul>
Experience with marketing automation, messaging platforms, or analytics-heavy products is a plus, but not required.
Technologies We Use
You don't need to know all of these on day one, but familiarity with several is helpful:
<ul>
<li>Frontend: React, TypeScript, Redux</li>
<li>Backend: Python, Django, FastAPI, Go</li>
<li>Data &amp; messaging: MySQL, Redis, RabbitMQ, Pulsar</li>
<li>APIs: GraphQL, REST</li>
<li>Infrastructure: AWS, Terraform, Kubernetes</li>
</ul>
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$188,000—$282,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. 
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).

Lead Software Engineer - Campaigns

<h3>Job Description</h3>
Job DescriptionAbout Commonwealth Fusion Systems:&nbsp; Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, we’re designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future.&nbsp; We’re in the best position to make it happen. Since 2018, we’ve raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world. Now we’re looking for more thinkers, doers, builders, and makers to join us. People who’ll bring new perspectives, solve tough problems, and thrive as part of a team.&nbsp; If that’s you and this role fits, we want to hear from you. Join the power movement as a Senior Control Software Engineer As a Control Software Engineer, you will be responsible for the design, implementation, and verification of software and controls for advanced R&amp;D equipment and complex machinery.&nbsp;As a member of the Software Engineering team you will be a hands-on technical contributor, a champion of writing excellent quality, production-ready code for mission-critical real-time systems. You will collect functional requirements from customers and produce software solutions to meet these requirements.&nbsp;You will work with a variety of engineers to integrate your software into software testbeds, hardware testbeds, and the production tools.&nbsp; You will also contribute to the broader software ecosystem to improve tooling and processes used across the company.What you'll do:
<ul>
<li>Develop control software across multiple platforms, including PLCs and real-time Linux</li>
<li>Develop operator interfaces and workflows</li>
<li>Improve software tooling to increase developer velocity and enable new capabilities</li>
</ul>
What we’re looking for:
<ul>
<li>Bachelor's degree in a relevant engineering field (computer science, computer engineering, electrical engineering, industrial engineering, etc.)</li>
<li>Several years of experience with industrial control systems and/or embedded control systems</li>
<li>Several years of experience in producing production quality control software</li>
<li>Working knowledge of modern software development lifecycle practices (CI/CD, git version control, unit testing, integration testing, etc)</li>
<li>Proficiency with python</li>
<li>Proficiency with at least one real-time control language (c++, SCL/ST, rust, etc)</li>
</ul>
Bonus points for:
<ul>
<li>Familiarity with industrial control platforms (e.g. Beckhoff TwinCat)</li>
<li>Familiarity with Linux</li>
<li>Experience with industrial protocols (e.g. EtherCat, Profinet, Modbus, etc)</li>
<li>Familiarity with general networking (IP/UDP)</li>
</ul>
Must-have Requirements:
<ul>
<li>Ability to occasionally lift up to 50 lbs</li>
<li>Perform activities such as stooping, climbing, typing, standing, sitting, etc. for extended periods of time</li>
<li>Dedication to safety to mitigate industrial hazards that may include heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics</li>
<li>Willingness to occasionally travel or work required nights/weekends/on-call</li>
</ul>
Salary range for this full-time position + equity + benefits.&nbsp;The actual salary will depend on level, location, qualifications, and experience. The range displayed on each job posting reflects new hire salaries for the position across all US locations. Benefits include:•&nbsp; Competitive compensation with equity•&nbsp; 12.5 Company-wide Holidays•&nbsp; Flexible vacation days•&nbsp; 10 sick days•&nbsp; Generous parental leave policy•&nbsp; Health, dental, and vision insurance•&nbsp; 401(k) with employer matching•&nbsp; Professional growth opportunities•&nbsp; Team-building activities#LI-Onsite At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we’re eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges. We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law. This role requires compliance with U.S. laws concerning the export of controlled or protected technologies or information (collectively, “Export Control Laws"). Any offer of employment will be contingent on the need for compliance with such Export Control Laws.

Senior Control Software Engineer

<h3>Job Description</h3>
Job DescriptionThe Elevator Pitch  
Do you want to gain hands-on experience in embedded software? Are you eager to learn and develop critical skills for your Evolv Technology is seeking a passionate and driven C++ Software Engineering Intern to join our Expedite engineering team. This internship offers hands-on experience building high-performance software for real-world safety and security applications. You’ll work alongside experienced engineers, contribute meaningful code, and gain deep exposure to modern C++ development, system-level debugging, and performance optimization. 
If you love solving complex problems, learning by doing, and seeing your work contribute to real product impact—this is the internship for you.
Success in the Role: What will you accomplish?
Weeks 1–2: Environment Setup
<ul>
<li> Get set up with your development environment and tooling. </li>
<li>Learn about the Expedite platform and relevant components of Evolv’s software stack. </li>
<li>Assist in the design, development, and testing of C++ software modules. </li>
<li>Write clean, efficient, and well-documented code with guidance from senior engineers. </li>
<li>Participate in code reviews and learn Evolv’s engineering practices. </li>
<li>Support debugging efforts by reproducing issues, analyzing logs, and validating fixes. </li>
<li>Collaborate with QA, product management, and design partners to understand requirements. </li>
</ul>
Between Weeks 3–8: You will
<ul>
<li>Own a scoped engineering deliverable, such as: </li>
<ul>
<li>Enhancing a feature in the Expedite pipeline </li>
</ul>
<ul>
<li>Improving system performance through profiling and optimization </li>
</ul>
<ul>
<li>Implementing automated testing or developer tools </li>
</ul>
<ul>
<li>Contributing to internal libraries or shared modules </li>
</ul>
<li>Troubleshoot software defects and implement fixes with increasing independence. </li>
<li>Support ongoing development sprints and standups. </li>
<li>Write unit tests and documentation to support maintainability and quality. </li>
<li>Gain hands-on experience with system-level development on Linux. </li>
</ul>
By the Week 10: You will
<ul>
<li>Deliver a completed project demonstrating measurable impact to the Expedite platform. </li>
<li>Present your work to the software engineering team, highlighting: </li>
<ul>
<li>Technical approach </li>
</ul>
<ul>
<li>Challenges encountered </li>
</ul>
<ul>
<li>Lessons learned </li>
</ul>
<ul>
<li>Future recommendations </li>
</ul>
<li>Build confidence as an emerging software engineer ready for real-world development work. </li>
</ul>
The Work: What type of work will you be doing? 
Core Software Development 
<ul>
<li>Contribute to the design, development, and enhancement of C++ applications within the Expedite product line. </li>
</ul>
<ul>
<li>Implement features using modern C++ conventions and software design patterns. </li>
</ul>
<ul>
<li>Write clean, maintainable, well-tested code following Evolv’s engineering standards. </li>
</ul>
<ul>
<li>Work with system-level concepts such as concurrency, memory management, and performance tuning. </li>
</ul>
Debugging &amp; Troubleshooting 
<ul>
<li>Investigate software issues by analyzing logs, debugging with tools like GDB or Visual Studio, and reproducing bug scenarios. </li>
</ul>
<ul>
<li>Collaborate with senior engineers to identify root causes and implement robust solutions. </li>
</ul>
<ul>
<li>Support continuous integration and automated pipelines by validating builds and test results. </li>
</ul>
Cross-Functional Collaboration 
<ul>
<li>Partner with QA to validate functionality and ensure high-quality releases. </li>
</ul>
<ul>
<li>Collaborate with product managers to understand customer needs and translate requirements into technical solutions. </li>
</ul>
<ul>
<li>Work alongside design and UX teams when contributing to user-facing functionality or workflow improvements. </li>
</ul>
Tools, Automation &amp; Internal Improvements 
<ul>
<li>Develop or enhance internal tools, test harnesses, or scripts (C++, Python, or shell) to improve developer productivity. </li>
</ul>
<ul>
<li>Support automated testing frameworks and contribute to improved test coverage. </li>
</ul>
<ul>
<li>Assist in refining build configurations (CMake, Make) for improved compilation, packaging, or deployment processes. </li>
</ul>
Engineering Best Practices 
<ul>
<li>Participate in code reviews, providing constructive feedback and learning from others. </li>
</ul>
<ul>
<li>Contribute to documentation, including design notes, feature specs, and troubleshooting guides. </li>
<li>Apply principles of object-oriented design, modularity, and performance optimization throughout your work. </li>
</ul>
What We Look for in Applicants?
We read every application. To be considered, please ensure you are: 
<ul>
<li>Pursuing a degree in Computer Science, Software Engineering, Electrical Engineering or related field </li>
</ul>
<ul>
<li>Have exposure to multi-threaded programming and performance optimization </li>
</ul>
<ul>
<li>Have familiarity with development on Windows, Linux, or cross-platform environments </li>
</ul>
<ul>
<li>Have experience with system builds such as CMake, Make </li>
</ul>
<ul>
<li>Bonus points for knowledge of Python or Java </li>
</ul>
Your cover letter explains why you’re interested, and why you believe you’re a good fit for this internship. We value curiosity, a willingness to learn, and the drive to contribute to impactful work. 
Where is the role located?  
The location of this role is based onsite in Waltham, MA with flexibility to commute outside peak traffic hours. Occasional remote work may be approved by your manager. Relocation assistance is not provided.
 Compensation and Transparency Statement
The base salary range for this full-time position is $20- $27/hr. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.
In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.
During the hiring process, your recruiter will share:
· The specific hourly rate range
· Insights into how compensation decisions are made, including factors that influence starting pay
We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. 
Values:
At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:
· Do the right thing, always;
· Put people first;
· Own it;
· Win together; and continue to
· Be bold, stay curious.
Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.
Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at <a href="mailto:careers@evolvtechnology.com" target="_blank">careers@evolvtechnology.com</a>.
Evolv participates in E-verify for all employees after the completion of Form I-9.

Expedite C++ Software Engineering Intern (Summer 26')

<h3>Job Description</h3>
Job DescriptionThe Senior Systems Engineers (SE) serves as the technical authority within a project and works across numerous disciplines to ensure Wilcox is delivering a best-in-class product. At Wilcox, SEs are “hands on” in the development process, bringing designs from low TRL/MRL to high TRL/MRL. SEs work closely with other engineers, program management, quality, external partners, and the customers to ensure Wilcox stays on the leading edge of technology and innovation while ensuring the team is delivering a product that our customer can trust their life with.&nbsp; Roles &amp; Responsibilities:
<ul>
<li>Serve as the technical authority in the development of advanced military systems.</li>
<li>Generate user requirement documents with input from the customer, users, business development team, and others as necessary. Translate user requirements to functional specifications and product requirements.</li>
<li>Establish system design architectures, specifications, trade studies and conceptual designs to provide direction to the product engineering development team.</li>
<li>Arbitrate technical decisions between engineering disciplines through informed, methodical decision-making process that reflects thorough understanding of product requirements and customer priorities.</li>
<li>Lead development and maintenance of detailed Interface Control Documents.&nbsp;</li>
<li>Lead or assist in troubleshooting products throughout all phases of the product lifecycle.</li>
<li>Work closely with the sales and business development team to provide customer facing support.</li>
<li>Support development by writing and briefing proposals, responding to RFIs, writing white papers, and participating in proposal reviews.</li>
<li>Works closely with Program Managers to establish technical work breakdown structure for development programs and to provide input into the development budget.&nbsp;</li>
<li>Guides development efforts to support technologies and features that have future relevance in the marketplace.&nbsp;</li>
<li>Communicate the status of assigned work including current progress, estimated time to completion, risks, and any required software, equipment, tools, etc. necessary to accomplish assigned work.</li>
<li>Develop and execute test plans to verify and validate requirements, analyze the results, and identify areas for improvement as part of the SEIT group.</li>
<li>Serve as a key member of the Verification and Validation team to ensure all design testing is done in accordance with specified standards.&nbsp;</li>
<li>Assist with failure analysis and develop resolutions for system issues.</li>
<li>Generate and present technical briefings to company staff and customers including project kickoffs, design reviews, and test readiness reviews.</li>
<li>Contribute innovative ideas for product development and process improvement efforts.</li>
<li>Mentorship to Jr. Systems Engineers.</li>
<li>Perform other duties as necessary when directed to do so to support business needs.</li>
</ul>
Qualifications &amp; Requirements&nbsp; Education &amp; Experience:
<ul>
<li>Bachelor’s degree in systems engineering or a related engineering discipline.</li>
<li>10+ years of experience in a systems engineering role or an equivalent combination of education and experience.</li>
<li>Working knowledge of product development throughout the entire product lifecycle, including design reviews and test readiness reviews.</li>
<li>Detailed knowledge of mechanical and electrical systems and their controls.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Proficient with Microsoft Office suite.</li>
<li>Proposal writing experience.</li>
<li>Demonstrated leadership ability while working well in a multidisciplinary team environment.</li>
<li>Excellent written, verbal, and interpersonal communications skills.</li>
<li>Must be able to maintain composure in dealing with executives, customers, and staff, occasionally under conditions of urgency and in pressure situations.</li>
<li>Motivated and self-directed.</li>
<li>Strong problem solving and analytical skills.</li>
<li>Ability to adapt to modern software and work methodologies.</li>
<li>Regular on-site attendance is a necessary function of this position.&nbsp;</li>
<li>Wilcox is a U.S. government defense contractor, and this position requires access to export-controlled technology. Qualified candidates must be legally authorized to access U.S. government-controlled technology prior to beginning work.</li>
</ul>
Preferred Skills/Abilities:
<ul>
<li>Master’s degree in systems engineering or a related engineering discipline.</li>
<li>Experience with military standards, specifically MIL-STD-461 and MIL-STD-810.&nbsp;</li>
<li>Basic scripting and data processing.&nbsp;</li>
<li>Ability to use model-base systems engineering (MBSE) tools.&nbsp;</li>
<li>Experience with US Department of Defense contracts and requirements.&nbsp;</li>
<li>Experience managing direct reports, including Jr. Systems Engineers.&nbsp;</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to work in an office environment and occasionally in an assembly area</li>
<li>Must be able to lift up to 50 pounds</li>
<li>Ability to differentiate between colored wires, tabs, and electronic components</li>
</ul>
 **Compensation offered may vary depending upon job-related knowledge, skills, and experience.&nbsp;&nbsp; Wilcox provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. &nbsp;Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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pUUSdOag0N

Senior Systems Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
 
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
<ul>
<li>Provide Workstation Software Break Fix support</li>
<li>IMAC – PC Install, Moves, Adds and Changes</li>
<li>Image Loads</li>
<li>Asset Recovery</li>
<li>Asset tagging</li>
<li>Printer Support</li>
<li>Client Center (Tech Bar) Support</li>
<li>IT Service Management Updates</li>
<li>Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned</li>
</ul>
Qualifications:
<ul>
<li>Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires</li>
<li>Knowledge of PC Imaging</li>
<li>Experience with change management and incident management</li>
<li>Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe</li>
</ul>
Preferred Qualifications:
<ul>
<li>Certified Dell Technician</li>
<li>Expertise in Inventory Control</li>
</ul>
Requirements:
<ul>
<li>Must be within driving distance of Andover, Massachusetts, and be willing to work onsite.</li>
<li>Please note that pursuant to a government contract, this specific position requires U.S. citizenship status</li>
<li>Must be able to lift up to 40 lbs</li>
<li>Must be able to stand or walk for extended periods of time</li>
<li>Must be able to walk up and down stairs or ramps</li>
<li>Must be able to kneel and work under desks or in confined spaces</li>
<li>This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes</li>
</ul>
What is Important to Us:
<ul>
<li>You are an excellent communicator in writing and speaking.</li>
<li>You have the ability to work independently but also value teamwork.</li>
<li>Your problem-solving skills are excellent.</li>
<li>You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.</li>
<li>You seek a community of virtue-centered co-workers and clients.</li>
</ul>
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
 
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at <a href="https://vso-inc.com/careers" target="_blank">https://vso-inc.com/careers</a>

Desktop Support in Andover, Massachusetts

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Opportunity for advancement</li>
</ul>
 Software Engineer (Part-Time) Athlete Management System5 Tool Performance Baseball Development Facility Location:On-Site Commitment: ~9 hours/week (3 hours/day, 3 days/week) Position Type: Part-Time Trial Period: 3 months, with potential to transition into a more full-time role Start Date: Immediate Compensation: Competitive, based on experience Clearance: NDA required prior to project onboarding About Us 5 Tool Performance is a technology-enhanced baseball development facility with over 17,000 sq ft of turf, training space, and performance technology. Our mission is to elevate athlete development through data-driven training, biomechanical insights, and modern software tools. We are developing an internal Athlete Management System (AMS) that will transform how we track training sessions, player assessments, performance metrics, injury history, and long-term athlete development trends. To support the buildout, were seeking a part-time Software Engineer with genuine interest in both technology and sports performance. Role Overview You will collaborate with our leadership and coaching staff to design and build foundational components of our athlete management system. This includes backend features, database schemas, analytics tooling, workflow automation, and clean internal dashboards. Because much of our methodology is proprietary, an NDA is required before discussing system details. What Youll Do 
<ul>
<li>Build core components of the Athlete Management System (backend, workflows, tooling)</li>
<li>Create clean, scalable backend logic and well-structured data models</li>
<li>Integrate modules for training sessions, lessons, assessments, and injury tracking</li>
<li>Assist with data organization and internal reporting dashboards</li>
<li>Translate coaching workflows into technical requirements</li>
<li>Maintain documentation and assist with system architecture decisions</li>
<li>Help identify patterns or growth opportunities through collected performance data</li>
<li>Work roughly 9 hours per week with flexibility </li>
</ul>
What Were Looking For Required: 
<ul>
<li>Strong understanding of software engineering fundamentals</li>
<li>Experience with modern web development (Node, TypeScript, Python, or similar)</li>
<li>Experience working with relational databases (PostgreSQL, MySQL, etc.)</li>
<li>Ability to build APIs and backend systems</li>
<li>Interest in sports performancebaseball experience is a strong plus</li>
<li>Clear communication skills with both technical and non-technical staff</li>
<li>Reliability and strong attention to detail</li>
<li>Comfort working with sensitive/confidential information </li>
</ul>
Nice to Have: 
<ul>
<li>Experience with athlete tracking systems or sports analytics</li>
<li>Understanding of baseball statistics, biomechanics, or player development</li>
<li>Familiarity with MVC patterns, REST APIs, or GraphQL</li>
<li>Data visualization or dashboard experience</li>
<li>Knowledge of cloud hosting (AWS, Azure, Vercel, etc.)</li>
<li>Experience building internal tools or productized systems </li>
</ul>
Why Join Us 
<ul>
<li>Be an early engineer shaping a system used daily in player development</li>
<li>Work closely with coaches and performance staff to solve real problems</li>
<li>Grow your skills in sports tech, data systems, and software design</li>
<li>Collaborate within a culture focused on learning and continuous improvement</li>
<li>Opportunity to transition into a more full-time role after 3 months</li>
<li>Support a larger mission well share after NDA signing </li>
</ul>
How to Apply Please submit: 
<ul>
<li>Your resume or GitHub portfolio</li>
<li>A brief statement on why you're interested in sports tech and athlete development</li>
<li>Any relevant project links or tools you've built</li>
</ul>

Software Engineer (Part-Time) Athlete Management System

<h3>Job Description</h3>
Job Description 
Why Join Our Team?
Do you want to be part of a team that is making a positive difference in lives all across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for the past 120 years we have proudly supported local governments, municipalities, water departments, and businesses all across the United States, and the world.
What We Offer:
<ul>
<li>Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.</li>
<li>Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.</li>
<li>Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.</li>
</ul>
About the Role:
U.S. Pipe is seeking a Technical Resource Engineer to join our team. This position responsibilities will include consults with owners, owner’s representatives (consulting engineers), and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company’s products and maintain the end user’s satisfaction. THIS CANDIDATE MUST BE RELOCATEABLE TO THE RICHMOND, VIRGINIA AREA.
Specific Responsibilities:
<ul>
<li>Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners.</li>
<li>Supports the sales staff.</li>
<li>Performs field investigations on an as needed basis of customer complaints when the company’s product fails to meet the customer’s expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction. </li>
<li>Recommendations are also made concerning financial settlements on customer damage claims.</li>
<li>Consults with owners and owner’s representatives concerning the proper application of the company products and assists in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards. </li>
<li>Assists in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures. </li>
<li>This consultation may involve corrosion affects and prevention of the company’s products.</li>
<li>Consults with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly, and installation of the company’s products. </li>
<li>Trains installation personnel in the proper assembly and installation techniques.</li>
<li>Meets with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participates in mutual resolutions to achieve the owner’s expectations.</li>
<li>Consults with various company department heads and advises on service and product shortcomings effecting remedial action as required.</li>
</ul>
Qualifications:
<ul>
<li>Requires a BS in Engineering (Civil/Mechanical preferred).</li>
<li>Engineer in Training (EIT) certificate preferred, and a Professional Engineer (PE) license preferred (or ability to obtain).</li>
<li>Waterworks or Public Utilities experience.</li>
<li>Possess problem solving skills</li>
<li>Requires good verbal, written and presentation skills. </li>
<li>Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner. </li>
<li>Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures. </li>
<li>Must be able to communicate and negotiate with disappointed people under less than amicable conditions.</li>
<li>Every employee is expected to demonstrate the following core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.</li>
<li>Scope Data/Working Conditions/Physical Demands:</li>
</ul>
The employee will be working “on-road” 25%-50% business travel, heavy at times. It will require business travel to the various pipe plants and job sites, thus exposing the employee to Foundry operations and heavy construction. The employee will be exposed to the following working conditions: Extreme heat, cold, and noise.
The employee will be required to perform the following actions (from time to time): Standing, Walking, Balancing, Stooping, Kneeling, and Reaching.

Technical Resource Engineer

<h3>Job Description</h3>
Job DescriptionSenior Project Manager - (Transportation) Civil Engineering Firm Location: Worcester, MA in-office Salary: Competitive compensation, based on experience
Overview
An established and growing civil engineering consultancy is seeking a Senior Transportation Project Manager to help lead and expand its Worcester, MA office. This strategic hire will work closely with the office lead to scale the transportation practice, manage project delivery, and mentor an established engineering team. The company offers a collaborative, growth-oriented environment with a strong regional presence and a culture that values initiative, leadership, and client relationships. This is a standout opportunity for a transportation professional ready to step into a broader leadership role.
The Role
As Senior Project Manager, you’ll take charge of transportation design projects from concept through completion. Reporting to the office lead, you’ll manage a team of engineers and play a key role in business development, client engagement, and project delivery. Success in this role looks like growing the local team, delivering high-quality infrastructure solutions, and deepening client relationships across public and private sectors.
Responsibilities
<ul>
<li>
Lead and manage a team of transportation engineers across all phases of project lifecycle
</li>
<li>
Oversee delivery of transportation and highway design projects, ensuring quality, budget, and schedule alignment
</li>
<li>
Serve as a key client contact for project delivery and business development activities
</li>
<li>
Mentor junior staff and foster technical growth across the team
</li>
<li>
Perform quality assurance/quality control reviews on plans, reports, and technical documentation
</li>
<li>
Manage contracts, budgets, invoicing, and resource allocation
</li>
<li>
Facilitate stakeholder meetings and represent the firm in public forums
</li>
</ul>
Requirements
<ul>
<li>
Bachelor’s degree in Civil Engineering or related discipline
</li>
<li>
Licensed Professional Engineer (PE) required
</li>
<li>
10–15+ years of experience in transportation/highway design
</li>
<li>
Strong leadership and mentoring capabilities
</li>
<li>
Proficiency with AASHTO and MassDOT design standards
</li>
<li>
Excellent written, verbal, and interpersonal communication skills
</li>
<li>
Motivated self-starter with strong time management and autonomy
</li>
</ul>
Location
Worcester, MA. In-office presence expected for team collaboration and client engagement.
Salary
Competitive compensation based on experience, with opportunity for leadership and long-term growth.

Sr Project Manager - Civil Engineering

<h3>Job Description</h3>
Job Description
Alarm.com powers millions of homes and businesses through a cloud platform that integrates security systems, cameras, IoT devices, and partner ecosystems into a unified, reliable experience. Our engineering organization spans embedded systems, cloud services, distributed infrastructure, and large-scale partner integrations.
Role Summary
The Strategic Partner Excellence (SPX) function drives the technical and operational success of Alarm.com's most important SaaS partnerships. We are hiring a Technical Program Manager to lead cross-team execution, ensure partner-facing systems operate reliably at scale, and help shape a unified, reusable platform for partner integrations.
This role requires strong technical fluency, excellent program leadership skills, and the ability to coordinate across Product, Engineering, Operations, and Support. You won't write code, but you will deeply understand how distributed systems interact, how APIs and event flows behave, and what true partner success looks like in production.
How This Role Creates Impact
You will provide structure, clarity, and execution leadership across partner initiatives by:
<ul>
<li>Driving partner discovery, scope alignment, and shared understanding across teams</li>
<li>Translating partner requirements into actionable technical plans and sequencing</li>
<li>Creating alignment across multiple engineering teams and ensuring dependencies are well understood</li>
<li>Defining the requirements for the monitoring, alerting, and operational insights needed for partner health</li>
<li>Establishing success metrics that go beyond SLAs to represent real customer and partner outcomes</li>
<li>Ensuring the right teams own the right work and that partner commitments are predictable and durable</li>
</ul>
IC Leadership Scope
This is an individual-contributor position. You will lead programs and influence teams across Engineering, Product, and Operations, but you will not manage direct reports. Your leadership comes through clarity, alignment, decision facilitation, and cross-team coordination.
What You'll Do
Program Leadership
<ul>
<li>Lead multi-team engineering programs that deliver partner-facing capabilities, improvements, and operational maturity</li>
<li>Build and maintain integrated plans—scope, milestones, risks, dependencies, metrics</li>
<li>Run effective execution cadences (standups, risk reviews, dependency syncs) without unnecessary process</li>
<li>Identify risks early and drive tradeoff and sequencing discussions with engineering and product leaders</li>
</ul>
Technical Alignment &amp; Requirements
<ul>
<li>Partner with Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood</li>
<li>Work with Product Managers to clarify partner requirements and translate them into actionable engineering work</li>
<li>Document technical decisions, assumptions, integration models, and architectural impacts</li>
</ul>
Operational Excellence
<ul>
<li>Work with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks</li>
<li>Coordinate incident communication and escalation workflows with support and engineering teams</li>
<li>Define and drive adoption of partner success metrics (beyond uptime/SLA), helping Product identify and operationalize the right indicators</li>
</ul>
Cross-Functional Alignment
<ul>
<li>Align engineering, product, QA, support, and operations teams around shared partner outcomes</li>
<li>Provide clear, concise status updates and risk summaries to all levels of the organization</li>
<li>Build strong relationships across teams to enable smooth delivery and predictable partner success</li>
</ul>
Scaling the Partner Delivery Model
<ul>
<li>Contribute to SPX's operating model—roles, boundaries, and engagement patterns with other teams</li>
<li>Help establish repeatable frameworks for onboarding and supporting future partners</li>
<li>Identify long-term opportunities for centralized ownership of systems that improve partner reliability and accountability</li>
</ul>
Qualifications
Required
<ul>
<li>Typically 5–10+ years of experience in technical program management or engineering roles working on complex distributed systems. We are open to candidates at different levels of seniority depending on program scope, independence, and technical depth.</li>
<li>Proven ability to lead multi-team programs with evolving requirements</li>
<li>Strong understanding of APIs, event flows, data models, and system interactions</li>
<li>Strong communication, planning, documentation, and stakeholder alignment skills</li>
<li>Ability to drive alignment and clarity across engineering, product, operations, and support teams</li>
<li>Willingness to travel ~20–25%</li>
</ul>
Preferred
<ul>
<li>Experience working with SaaS partners, enterprise integrations, IoT systems, or large-scale distributed platforms</li>
<li>Experience with observability, operational readiness, and incident management practices</li>
<li>Experience helping shape new processes or operating models in a growing organization</li>
<li>Experience making priority and sequencing decisions under time constraints while safeguarding long-term architecture integrity</li>
</ul>
The Impact You'll Have
<ul>
<li>You directly influence the success of mission-critical SaaS partners</li>
<li>You work across engineering, product, operations, and support to deliver real, measurable impact</li>
<li>You help define operational and product success metrics that shape how partners experience the platform You build repeatable models and practices that scale across multiple future partners</li>
<li>You play a highly visible, technically challenging role at the intersection of platform evolution and partner growth</li>
</ul>
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
<ul>
<li>Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.</li>
<li>Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!</li>
<li>Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.</li>
<li>Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.</li>
<li>Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.</li>
</ul>
COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 
For more information, please visit <a href="http://www.alarm.com" target="_blank">www.alarm.com</a>.
COMPANY BENEFITS
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to <a href="mailto:RecruitingPartnerships@Alarm.com" target="_blank">RecruitingPartnerships@Alarm.com</a>.
#LI-KM1
JR105475
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package. 
Base Salary Range$125,000—$135,000 USD

Technical Program Manager

<h3>Job Description</h3>
Job Description
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Overview: We’re looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What’s in It for You:
<ul>
<li>
Competitive salary within a stable, full-time role.
</li>
<li>
Supportive, people-first company culture with the feel of a small, collaborative local team.
</li>
<li>
Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
</li>
<li>
Opportunities for deeper technical growth, cross-training, and advancement within IT.
</li>
<li>
No travel required-work is performed onsite during regular business hours for predictable work/life balance.
</li>
</ul>
What You’ll Do:
<ul>
<li>
Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
</li>
<li>
Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
</li>
<li>
Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
</li>
<li>
Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
</li>
<li>
Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
</li>
<li>
Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
</li>
<li>
Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
</li>
<li>
Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
</li>
<li>
Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
</li>
<li>
Set up &amp; configure new hardware/software for employees, ensuring compliance with security and configuration standards.
</li>
<li>
Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
</li>
<li>
Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
</li>
</ul>
Requirements:
<ul>
<li>
3+ years of IT Help Desk or Desktop Support experience in a similar environment.
</li>
<li>
Proficiency with Microsoft 365 and Active Directory administration.
</li>
<li>
Experience working with ticketing systems (AWS/Azure experience preferred).
</li>
<li>
Strong software and hardware troubleshooting skills.
</li>
<li>
Excellent communication skills-you can explain tech clearly to non-technical users.
</li>
<li>
A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
</li>
<li>
A commitment to reliability, responsiveness, and teamwork.
</li>
</ul>

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