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<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Deputy Operations Manager Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range:&nbsp;$95,000 - $110,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Deputy Operations Manager works directly under the Operations Manager, serving as the critical day-to-day leader responsible for ensuring the Service Desk operates efficiently and reliably. This role is focused on tactical execution, performance management, process governance, and acting as the primary point of escalation and decision-making in the absence of the Operations Manager. The Deputy Manager is key to translating strategic goals into daily operational success for the Service provided to the higher education university community. Daily Operations and Performance Management
<ul>
<li>Oversee the Service Desk's daily operational rhythm, ensuring seamless service delivery across all shifts and contact channels (call, chat, email, ticketing).</li>
<li>Closely monitor real-time performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), implementing immediate tactical adjustments to maintain service standards.</li>
<li>Act as the central point of contact for all major and high-priority incidents, coordinating the resolution efforts and ensuring clear, timely communication to the Operations Manager and relevant stakeholders.</li>
<li>Lead the Service Desk's quality assurance program, including monitoring quality scores, analyzing performance data, and driving targeted coaching and training initiatives.</li>
<li>Prepare daily, weekly, and monthly operational reports, highlighting performance trends, potential risks, and areas for improvement for review with the Operations Manager.</li>
</ul>
Process Governance and Improvement
<ul>
<li>Enforce adherence to established IT Service Management (ITSM) processes, standards, and documentation, with a strong focus on Incident, Knowledge, and Problem Management.</li>
<li>Work with Team Leads to audit and refine operational procedures to maximize efficiency and analyst effectiveness.</li>
<li>Manage and maintain the Service Desk's Knowledge Base, ensuring content is current, accurate, and easily accessible to all analysts.</li>
<li>Drive continuous service improvement initiatives at the tactical level, focusing on reducing repeat issues and improving First Contact Resolution (FCR) rates.</li>
</ul>
Team Support and Development
<ul>
<li>Provide direct operational support and mentorship to the Team Leads, assisting them with complex personnel issues, performance coaching, and workflow management.</li>
<li>Assist the Operations Manager with workforce management, scheduling optimization, capacity planning, and resource forecasting.</li>
<li>Deputize for the Operations Manager as needed, including leading internal meetings and engaging with the higher education university client team on operational matters.</li>
</ul>
 Required Qualifications
<ul>
<li>Bachelor's degree in a technical or business discipline, or equivalent practical experience.</li>
<li>Minimum of 4+ years of experience in an IT Service Desk environment, with at least 2 years in a leadership, supervisory, or management capacity.</li>
<li>ITIL Foundation Certification required; ITIL Intermediate or higher certification strongly preferred.</li>
<li>Demonstrated ability to manage and resolve complex technical and operational escalations.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
 Skills and Competencies
<ul>
<li>Operational Execution:&nbsp;Exceptional ability to manage and optimize daily service delivery operations in a fast-paced, high-volume environment.</li>
<li>Process Orientation:&nbsp;Deep understanding of ITIL principles and proven experience in enforcing process compliance.</li>
<li>Data Analysis:&nbsp;Strong analytical skills with the ability to leverage ticketing data and metrics to drive operational decision-making.</li>
<li>Communication and Interpersonal Skills:&nbsp;Excellent ability to communicate clearly and professionally with Team Leads, analysts, and internal/external stakeholders.</li>
<li>Conflict Resolution:&nbsp;Proven track of record in resolving high-stakes technical incidents and complex personnel issues calmly and effectively.</li>
</ul>
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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7nR7PVx2xn

IT Service Desk Deputy Operations Manager

<h3>Job Description</h3>
Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission.
\n
Outlier is committed to improving the intelligence &amp; safety of AI models. Owned and operated by Scale AI, we’ve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it’s trained on. That’s why we work with contributors from all over the world, who help improve AI models by providing expert human feedback. This data has led to AI advancements for the world's leading AI labs and large language model builders. We’ve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility.
\n
What you will be doing
\n
We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems.
\n
<ul>\n
<li>Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.</li>
\n
<li>Use the tool of rubrics to address user needs in a structured way.</li>
\n
<li>Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models.</li>
\n
<li>Contribute across projects depending on your specific skillset and experience.</li>
\n</ul>
\n
What we’re looking for
\n
<ul>\n
<li>Education: Bachelor’s degree or higher (or currently enrolled).</li>
\n
<li>Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.</li>
\n
<li>Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.</li>
\n
<li>Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves:</li>
\n
<li>Experience in fields like literature, creative writing, history, philosophy, theology, etc.</li>
\n
<li>Prior writing or editorial experience (content strategist, technical writer, editor, etc.).</li>
\n
<li>Interest or background in AI, machine learning, or creative tech tools.</li>
\n</ul>
\n
Compensation and benefits
\n
Earn up to $15 USD/hr, paid out weekly
\n
Rates vary based on quality, accuracy, and time spent. Paid via PayPal &amp; AirTM
\n
Free access to Model Playground
\n
Interact, experiment and engage with leading large language models free of cost
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Flexible schedule and time commitment
\n
No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home
\n
Join a global community of Coding experts
\n
Join a global network of experts contributing to advanced AI tools
\n
Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.
\n
Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce.

Data Analyst (Remote)_

<h3>Job Description</h3>
Hardware Project Manager
 
&amp;#x1F4CD; Boston, MA (In-Office)
&amp;#x1F553; Full-time
 
 
About Pinned
We’re building one of the fastest-growing brands in golf tech by focusing on products that help people play better and have more fun.&nbsp;
 
Our products blend precision, design, innovation, and durability.
 
We move fast, sweat details, and hold ourselves to a higher standard: in how we create, how we treat customers, and how we show up every day. 
 
The Role:
 
This isn’t a task-checking job, it’s full ownership. We make decisions quickly, and expect whoever joins to love that pace.
 
We’re seeking a Hardware Project Manager to own the entire process of bringing new products to life: from concept through production and launch. You’ll work directly with the founders to turn ideas into finished products that golfers actually love. This role is equal parts execution, creativity, and ownership. You’ll coordinate design and development, manage overseas suppliers, oversee certifications, and keep every project on time, on budget, and up to our standards.
 
You’ll also help us refine how we build, creating structure where it’s needed and improving the process with every launch. You’ll be expected to think critically, communicate clearly, and operate with complete accountability. When something breaks, you’ll fix it. When something slips, you’ll get it back on track.
 
We’re looking for someone who’s hands-on, detail-obsessed, and thrives in motion. If you take pride in building things the right way and can balance urgency with craftsmanship, you’ll fit right in.
 
What You’ll Do 
<ul>
<li>Lead product development from concept → prototype → certification → production → launch.</li>
</ul>
 
<ul>
<li>Manage design partners, engineering vendors, and manufacturing partners.</li>
</ul>
 
<ul>
<li>Own and drive project schedules, budgets, and deliverables.</li>
</ul>
 
<ul>
<li>Coordinate all product testing and certifications required for modern connected hardware,&nbsp; from safety and emissions to wireless communication standards.</li>
</ul>
 
<ul>
<li>Dig in technically: understand what’s required for compliance, firmware integration, and component choices so nothing slips through the cracks.</li>
</ul>
 
<ul>
<li>Identify opportunities to improve cost, speed, and quality at every step.</li>
</ul>
 
<ul>
<li>Build and maintain clear communication across teams and stakeholders.</li>
</ul>
 
Who You Are
 
<ul>
<li>4+ years of experience in consumer hardware, manufacturing, or connected devices.</li>
</ul>
 
<ul>
<li>Comfortable working directly with overseas suppliers and design teams.</li>
</ul>
 
<ul>
<li>Have taken at least one product from prototype to mass production.</li>
</ul>
 
<ul>
<li>Exceptionally organized, proactive, and calm under pressure.</li>
</ul>
 
<ul>
<li>Strong communicator: written, verbal, and visual.</li>
</ul>
 
<ul>
<li>Competitive by nature and proud of your work.</li>
</ul>
 
<ul>
<li>You love golf.</li>
</ul>
 
 
Why Pinned
 
Pinned is growing fast and shaping the future of golf tech. We’ve already built products that outperform brands many times our size… and the next phase is even bigger.&nbsp;
 
You’ll work directly with the founders to build what comes next: owning projects end-to-end, making real decisions, and seeing your work used by golfers everywhere.
 
You’ll be joining a team stacked with proven operators; people who’ve scaled companies from startup to breakout, launched products used by the masses, and know what winning looks like. It’s a group that debates hard, sweats the details, and takes pride in doing things the right way. We work with urgency, expect a lot, and make each other better every day.
 
 
Location: In-office role based in Boston, MA.
Equal Opportunity: Pinned Golf values talent, attitude, and integrity—period. We’re proud to be an equal opportunity employer.

Hardware Project Manager

<h3>Job Description</h3>
IT Project Manager
Ashland, MA
About KiddeFenwal
 KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands—Kidde Fire Systems and Kidde Fire Protection—we deliver certified fire detection, suppression, and control solutions across industrial, commercial, and marine sectors. Our Fenwal Controls business supports OEMs with gas ignition, temperature control, and overheat detection products.
Headquartered in Ashland, Massachusetts, with operations in the United States, United Kingdom (KFI-UK), and India (KTI-India), we are committed to protecting lives, livelihoods, and iconic assets worldwide. Learn more at&nbsp;<a href="http://www.kiddefenwal.com" target="_blank">www.kiddefenwal.com</a>.
Our Purpose &nbsp;We protect lives and livelihoods through innovation, trusted partnerships, and a commitment to excellence. Integrity, safety, and teamwork are the foundation of everything we do.
The Role
We are seeking a dynamic IT Project Manager for our Ashland, MA location, to lead both business applications and IT infrastructure initiatives. This role blends strategy and execution—translating business needs into scalable technology solutions while driving cross-functional teams to deliver results for example; project on-time delivery and within budget parameters.&nbsp;
You’ll manage a wide range of initiatives including ERP upgrades, SaaS integrations, network modernization, and cloud migrations. Success requires a balance of analytical thinking, strong project management, and the ability to lead with clarity and urgency in a fast-paced environment.
Key Responsibilities
.
Project Management
<ul>
<li>Lead the full lifecycle of IT projects—scoping, planning, execution, and delivery.</li>
<li>Develop and manage project plans, budgets, timelines, and resources.</li>
<li>Coordinate internal teams, vendors, and MSPs to achieve project outcomes.</li>
<li>Manage risks, dependencies, and changes proactively.</li>
<li>Provide clear communication on project progress, milestones, and results.</li>
<li>Facilitate sprint planning, “stand-ups”, sprint reviews, and retrospectives.</li>
<li>Maintain and prioritize a backlog of business and technical enhancements.</li>
<li>Define and align sprint goals with business priorities to ensure delivery of incremental value.</li>
<li>Foster a culture of agility, collaboration, and continuous improvement.</li>
</ul>
Business Analysis
<ul>
<li>Partner with business stakeholders to identify needs, challenges, and opportunities for technology-driven improvement.</li>
<li>Gather, analyze, and document requirements quickly and clearly.</li>
<li>Facilitate workshops, interviews, and focus groups to capture insights.</li>
<li>Conduct gap analyses and propose practical process improvements.</li>
<li>Translate requirements into user stories and technical specifications.</li>
<li>Validate solutions to ensure they align with business expectations</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>Bachelor’s degree in Information Technology, Business Administration, or related field (MBA or advanced certification a plus).</li>
<li>5+ years of experience in IT project management and/or business analysis, ideally in a high-growth or private equity–backed environment.</li>
<li>ERP project management experience is highly desirable</li>
<li>Strong knowledge of SDLC, Agile, Scrum, and Waterfall methodologies.</li>
<li>Proficiency with tools such as JIRA, Confluence, MS Project, and Visio (experience with reporting/visualization tools preferred).</li>
<li>Exceptional communication and stakeholder management skills—able to influence across technical and non-technical teams.</li>
<li>Strong analytical mindset with attention to detail and problem-solving ability.</li>
<li>Certifications such as PMP, CBAP, CSM, or PMI-ACP preferred.</li>
</ul>
Equal Opportunity Employer 
KiddeFenwal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.
 
Compensation details: 120000-135000 Yearly Salary
 
PI6de1c95f861f-25405-38718048

IT Project Manager

<h3>Job Description</h3>
Job Description
TrnDigital is looking to hire a Level 2 Support Engineer to join our growing Managed Services Practice. This role includes supporting client tickers and working on IT projects. The role will handle incoming service tickets/calls related to desktop support, Microsoft 365, and general IT issues. The role demands high responsiveness, professionalism, and problem-solving abilities. You will be expected to resolve tickets independently, escalate when necessary, and maintain clear communication with clients.
This is a full time role based in our Newton Office 5 days per week.
 
Responsibilities • Troubleshoot escalated Microsoft 365 issues (Exchange Online, Teams Telephony, Purview Compliance, etc.) • Manage advanced endpoint issues (driver issues, remote provisioning, BitLocker recovery, etc.) • Perform root cause analysis for recurring issues. • Assist in onboarding/offboarding automation (Intune, Autopilot, etc.) • Monitor and remediate alerts from RMM tools • Participate in patching, vulnerability mitigation, and update rollouts • Assist with calls to the helpdesk and provide remote desktop support • Build/Image laptops for clients based on Standard Operating Procedures
 
Required Skills &amp; Qualifications • 4+ years of experience in IT support, MSP experience preferred • Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Admin Center) • Familiarity with Active Directory, DNS, DHCP, basic network troubleshooting • Experience with RMM and PSA tools • Excellent verbal and written communication skills • Ability to work independently and prioritize tickets • High attention to detail and client satisfaction focus
 
Preferred Qualifications • Microsoft 365 Fundamentals or Modern Desktop Administrator Certification • Experience supporting Intune, Autopilot, or Defender for Endpoint • Familiarity with scripting (PowerShell) for automation tasks
 
Success Metrics • Average response time to tickets • First-call/first-touch resolution rate • Customer Satisfaction (CSAT) feedback scores • Ticket closure rate within SLA
Company DescriptionWe’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step. 
<h3>Company Description</h3>
We’re a niche company specializing in handpicked areas where we can deliver top-notch quality through our team of full-stack consultants. We’re nimble, flexible, and have multiple models of engagement that will provide business value at every step.

Level 2 Support Engineer

<h3>Job Description</h3>
Job Description
The HRIS Analyst provides hands-on system and data support for Tatte Bakery's HR technology ecosystem, primarily the UKG platform. This role supports system configuration, reporting, data accuracy, and daily HRIS operations, ensuring HR processes run smoothly and efficiently. The Analyst collaborates closely with the HRIS Manager and People Team to execute transactions, assist with audits, and troubleshoot user issues while learning system architecture and supporting future HR technology enhancements.
KEY RESPONSIBILITIES
System Administration
<ul>
<li>Assist with configuration and maintenance of HRIS modules (Core HR, Payroll, Benefits, Talent, Timekeeping).</li>
<li>Monitor workflows and troubleshoot system errors in partnership with HRIS Manager.</li>
<li>Maintain user access, roles, and permissions; ensure adherence to data security protocols.</li>
<li>Support system upgrades, testing, and documentation.</li>
</ul>
Data Management &amp; Reporting
<ul>
<li>Maintain data accuracy and integrity across all HRIS modules.</li>
<li>Conduct regular audits and reconciliations of employee records and organizational structures.</li>
<li>Generate standard and ad hoc HR reports and dashboards for HR and operations leaders.</li>
<li>Document and maintain HRIS procedures and process flows.</li>
</ul>
User Support &amp; Training
<ul>
<li>Serve as the first point of contact for HRIS-related questions.</li>
<li>Support user access requests and troubleshoot transactional issues.</li>
<li>Create and update training materials and user guides.</li>
<li>Partner with the HRIS Manager to deliver system training to HR and field users.</li>
</ul>
Process Improvement &amp; Compliance
<ul>
<li>Recommend system or process improvements to increase efficiency.</li>
<li>Support compliance reporting (EEO, ACA, audit requests).</li>
<li>Maintain confidentiality and ensure compliance with company policies and applicable laws.</li>
</ul>
QUALIFICATIONS
Required: 
<ul>
<li>2-3 years of HRIS or HR systems experience (UKG preferred; Workday, ADP, or Ceridian acceptable).</li>
<li>Strong attention to detail and data integrity.</li>
<li>Proficiency with Microsoft Excel (VLOOKUP, PivotTables, formulas).</li>
<li>Understanding of HR processes (onboarding, performance, benefits, payroll, timekeeping).</li>
<li>Excellent communication and customer service orientation.</li>
</ul>
Preferred: 
<ul>
<li>Experience supporting a multi-state, multi-site organization.</li>
<li>Familiarity with Power BI or UKG Analytics.</li>
<li>Bachelor's degree in Human Resources, Business, or Information Systems.</li>
</ul>
WORKING CONDITIONS / ESSENTIAL FUNCTIONS: 
<ul>
<li>Ability to sit or stand for extended periods.</li>
<li>May require occasional travel to café or bakery locations.</li>
<li>Ability to handle confidential information with discretion.</li>
</ul>
OUR BENEFITS &amp; PERKS:
<ul>
<li>Competitive pay - ranging from $70,000-$85,000 depending on experience</li>
<li>401(k) (with a vesting match)</li>
<li>Health, dental and vision insurance </li>
<li>Paid vacation time and paid sick time</li>
<li>Free employee assistance program services</li>
<li>Free drinks and generously discounted meals</li>
<li>Exciting potential for growth</li>
</ul>
Tatte is an E-Verify employer.

HRIS Analyst

<h3>Job Description</h3>
Job Description
Position Summary:
Support staff are responsible for the day to day interactions with participants in the shelter facilities, including smooth functioning of the facility during assigned shift, maintaining the safety and security of the building and conducting intakes of participants in accordance with program policy. This person is required to collaborate with team members regularly in order to make appropriate decisions throughout the shift in accordance with program guidelines. The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training and professional development. Support Staff help to create a supportive and welcoming environment for all guests who interact with our shelter facilities through supportive engagement and respectful communication. This position requires a High School Diploma or equivalency, and experience working in a residential setting is a plus. Part-time and Full-time positions are available. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.
Shifts Needed: Monday- Friday 4pm-12:00am &amp; 12:00am-8am
Stoughton, Ma
 
Essential Responsibilities:
<ul>
<li>Ensure the safety of guests and site.</li>
<li>Enforce rules and regulations to ensure smooth operation of the site</li>
<li>Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.</li>
<li>Complete intake process.</li>
<li>Provide support and structure, being attentive to guest/resident problems or concerns.</li>
<li>Initiate crisis intervention when necessary. </li>
<li>Record documentation as required by program guidelines.</li>
<li>Required to attend and actively participate in meetings and trainings as requested. </li>
<li>Monitor security cameras.</li>
<li>Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.</li>
<li>Monitor entry to site and telephones with the upmost professionalism.</li>
<li>Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.</li>
<li>Maintain professional boundaries.</li>
<li>Complete all shift tasks according to program guidelines.</li>
<li>Complete inspections as required by guidelines. </li>
</ul>

Site Support - Stoughton

<h3>Job Description</h3>
Job Description
Job Title :-Snowflake ETL Developer/Business Liaison Location:- Boston MA (Hybrid) Duration:- 6+ Months Contract (With Possibility of extension) 37.5 hours/week max Required Qualifications: • Candidate must be located within commuting distance of Boston, MA. Current hybrid model requires 2-3 days per week in office. • Bachelor's degree or equivalent required from an accredited institution. Will also consider three years of dynamic experience in the specialty in lieu of every year of education • At least 3 years of experience in Informatica IICS ETL • At least 3 years of experience in Snowflake • Experience with other ETL platforms (SSIS, ODI, CDATA) • Good experience in end-to-end implementation of data warehouse and data marts • U.S. Citizenship and those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor at this time • Strong knowledge and hands-on experience in SQL, Unix shell scripting
Seeking an ETL Developer/Business Liaison. In this role, you will enable digital transformation for our partners in a global delivery model, research on technologies independently, recommend appropriate solutions and give technology-specific best practices and standards. You will be responsible for interfacing with key stakeholders and applying your technical proficiency across different stages of the Software Development Process. You will be part of a learning culture, where partnership and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. The focus of this position is serving one of EOLWD's largest departments' data needs and acting as that unit's main point of contact.
Key Responsibilities: • Participate in crafting application architecture document to provide work you're doing in line with architectural requirements • Create design artifacts and support prototyping through creation of POCs • Delivery high quality code work and support peers in quality checks such that design requirements are met. Create documentation for the assigned modules • Lead validation activities for the assigned modules for all types of testing e.g., Functional, Integration, System, User Experience etc. • Support the creation of "Go Live” plan and lead assigned activities in the plan • Perform root-cause analysis of any issues that arise post-implementation and work on appropriate solutions • Participate in Knowledge Transfer sessions, prepare system appreciation documents and support the transition process • Conduct impact analysis of issues logged, prioritize and ensure that production support is provided as per committed SLAs • Lead data integration projects • Support and mentor other team members to bolster the team's effectiveness • Effectively communicate IT changes to the business, ensuring smooth transitions and minimal downtime • Bridge the technical gap between the business and IT – understand and be excellent in both areas to be as effective as possible
Preferred Qualifications:
• Snowflake certification(s) • Good understanding of data integration, data quality and data architecture • Experience in Relational Modeling, Dimensional Modeling and Modeling of Unstructured Data • Good understanding of Agile software development frameworks #TB_EN #ZR
Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website <a href="http://www.talentburst.com" target="_blank">www.talentburst.com</a> or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX &amp; downtown San Francisco, CA 
<h3>Company Description</h3>
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website <a href="http://www.talentburst.com" target="_blank">www.talentburst.com</a> or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX &amp; downtown San Francisco, CA

ETL Developer/Business Liaison

<h3>Job Description</h3>
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the Role
Our team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company's growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You'll optimize existing products and create new solutions that redefine what's possible for our customers.
As a Senior Engineer, you'll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You'll also act as a leader and mentor, and drive key technology decisions. Additionally, you'll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance.
The New Products team drives Klaviyo's most ambitious innovations—creating and scaling the company's boldest new bets. As a nimble group with a flat structure and fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo's future through experimentation, creativity, and executional excellence.
What We're Looking For
<ul>
<li>A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code.</li>
<li>7+ years of experience in a software engineering role.</li>
<li>Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies.</li>
<li>Experience leading projects and being accountable for their outcomes.</li>
<li>Experience mentoring team members or driving initiatives that help the team learn new skills.</li>
<li>Experience conducting code reviews and running a robust testing cycle.</li>
<li>Experience working in agile, fast-paced environments.</li>
<li>You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.</li>
<li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li>
</ul>
Nice to Have
<ul>
<li>Skills with Python and related technologies</li>
<li>Skills with React and related technologies</li>
<li>Experience developing digital marketing or customer data software solutions.</li>
<li>Experience with machine learning.</li>
<li>Experience building cloud-native solutions, ideally with AWS.</li>
</ul>
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$152,000—$228,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. 
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).

Senior Software Engineer - New Product

<h3>Job Description</h3>
Job Description, Permanent Position: Technical Support Engineer Company Overview: Manatal Tech Team is a leading provider of innovative and cutting-edge technology solutions for businesses of all sizes. Our team is dedicated to creating and delivering state-of-the-art software products that help our clients streamline their operations and achieve their business goals. We are currently seeking a highly skilled and motivated Technical Support Engineer to join our team in Burlington, VT. Position Overview: As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will be the primary point of contact for troubleshooting and resolving technical issues related to our software products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric mindset. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and chat - Troubleshoot and resolve technical issues related to our software products - Document and track all customer interactions and resolutions in our support system - Collaborate with the development team to identify and resolve complex technical issues - Assist in the testing and deployment of software updates and new features - Proactively identify and suggest improvements to our products and processes - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2+ years of experience in a technical support role, preferably in a software/technology company - Strong knowledge of web technologies, databases, and operating systems - Excellent problem-solving and troubleshooting skills - Experience with customer support software and ticketing systems - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Flexibility to work occasional evenings and weekends as needed Why Work for Us: - Competitive salary and benefits package - Opportunity for career growth and advancement within a fast-growing company - Collaborative and dynamic work environment with a focus on innovation and creativity - Opportunity to work with cutting-edge technology and industry-leading clients - Regular team-building activities and events - Relocation assistance for qualified candidates If you are passionate about technology, have a strong technical background, and enjoy solving complex problems, we want to hear from you! Apply now to join our dynamic and growing team at Manatal Tech Team.

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