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state

<h3>Job Description</h3>
Boxborough, MA | 5 - 8 years of experience
Job Description
Must Have Technical/Functional Skills:
 
<ul>
<li>Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions.</li>
<li>Manage and maintain mobility queue and meet SLAs for incoming tickets. </li>
<li>Project manages software/hardware rollouts and refresh items. </li>
<li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels.</li>
<li>Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).</li>
<li>Provide technical guidance to other members of the team. </li>
<li>Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility/Laptop environment.</li>
<li>Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems.</li>
<li>Perform subject matter expert duties to other support teams when needed. </li>
<li>Develop and maintain software packages and tools used for software distribution.</li>
<li>Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations.</li>
<li>Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal.</li>
<li>Interface with third-party support and equipment vendors</li>
</ul>
Additional skills:
 
<ul>
<li>Excellent communication skills, interacting with employees and contractors at any level.</li>
<li>Associate degree in information technology, or related field (or equivalent experience). </li>
<li>Minimum of 3 years of IT Desktop/Laptop Support experience.</li>
<li>Experience working in a global company.</li>
<li>Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.</li>
<li>Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA &amp; VPN.</li>
<li>Experience working in an Active Directory environment including SCCM (SMS).</li>
<li>Experience with Mac OS X, JAMF is a plus.</li>
<li>Experience working with 3rd party vendors in both support and contract areas. </li>
<li>Knowledge navigating 3rd party vendor applications and websites. </li>
<li>Concentrated focus on defect reduction and quality of services.</li>
<li>Excellent customer relations and customer support skills.</li>
<li>Experience working in a team-oriented, global, collaborative environment.</li>
</ul>
Salary Range: $64,000-$75,000 a year
#LI-CM2

Onsite Support Engineer

<h3>Job Description</h3>
POSITION OVERVIEW
This role leads a group of SDET/QA automation engineers responsible for validating software quality across functional, integration, and performance layers. The leader in this position develops and oversees modern testing strategies, ensuring the team delivers reliable, high-performing applications prior to release. They guide test design, automation architecture, and execution, leveraging domain expertise to ensure solutions meet user needs. The position collaborates with engineering, product, and cross-functional teams to enforce high quality standards, introduce process improvements, and drive automated coverage across the testing lifecycle. This individual is hands-on, involved in coding, framework evolution, and coaching the team toward consistent automation practices aligned with engineering standards.
PRIMARY RESPONSIBILITIES
Quality Leadership &amp; Testing Strategy
<ul>
<li>Advocate for automation-centric testing approaches that include positive, negative, and edge-case scenarios.</li>
<li>Identify dependencies across teams and ensure coordinated testing for features spanning multiple squads.</li>
<li>Facilitate post-incident reviews and convert learnings into improved test coverage or testing processes.</li>
<li>Apply a deep understanding of the testing pyramid and ensure appropriate use of unit, service, and UI-level automation.</li>
<li>Confirm all work meets agreed-upon readiness and completion criteria.</li>
<li>Promote test-first methodologies such as BDD and TDD.</li>
</ul>
Innovation &amp; Future-Focused QA Practices
<ul>
<li>Explore and introduce AI-driven enhancements to test creation and automation efficiency.</li>
<li>Develop strategies on how generative AI can reshape the QA function.</li>
<li>Incorporate persona-based, workflow-driven, and customer-centric testing techniques.</li>
</ul>
Automation Engineering &amp; Framework Ownership
<ul>
<li>Enhance and refine automation frameworks to support scalability, shared configuration, and maintainability.</li>
<li>Review automation code, provide feedback, and ensure adherence to robust coding standards.</li>
<li>Contribute hands-on automation across all layers—API, UI, integration, performance, and backend systems.</li>
<li>Integrate automated suites into CI/CD processes and monitor execution results.</li>
<li>Lead end-to-end validation efforts spanning multiple system components.</li>
</ul>
Agile Delivery &amp; Team Enablement
<ul>
<li>Support Agile ceremonies and reinforce strong Scrum practices.</li>
<li>Estimate work accurately and plan capacity based on sprint goals.</li>
<li>Implement continuous-improvement initiatives stemming from retrospectives.</li>
</ul>
Business &amp; Domain Expertise
<ul>
<li>Build a strong understanding of the application domain and user workflows; incorporate this knowledge into testing approach.</li>
<li>Encourage the team to adopt customer-focused testing, using personas and real-world use patterns.</li>
<li>Identify gaps in team knowledge and recommend targeted training to strengthen expertise.</li>
<li>Attain subject-matter proficiency sufficient to explain, demo, and train others on the system.</li>
</ul>
Framework &amp; Tooling Development
<ul>
<li>Understand how to architect and extend testing frameworks to support multiple technologies and platforms.</li>
<li>Enhance reusable tools supporting REST/API, UI, performance, ETL/big-data testing, and custom test solutions.</li>
<li>Introduce new technologies or AI-driven tools that advance productivity and quality.</li>
</ul>
Tier 3 Technical Support &amp; Troubleshooting
<ul>
<li>Understand how production systems are deployed, configured, and monitored.</li>
<li>Prioritize escalated issues and delegate investigation across the team.</li>
<li>Contribute to root-cause identification through deep technical debugging.</li>
</ul>
QUALIFICATIONS
Education &amp; Experience
<ul>
<li>Bachelor’s or Master’s degree in a technical discipline (Computer Science, Engineering, Mathematics preferred).</li>
<li>10+ years in software development, automation engineering, or technical QA leadership.</li>
<li>Hands-on experience with CI/CD, BDD/TDD practices, and automation languages such as C#, Python, or JavaScript.</li>
<li>Familiarity with relational databases and test frameworks.</li>
<li>Experience with performance testing tools (e.g., JMeter, Neoload).</li>
<li>Experience with Playwright or comparable automation frameworks.</li>
<li>Proven ability to mentor and lead teams in Agile environments with CI/CD pipelines.</li>
<li>Background in financial services or similar regulated industries.</li>
<li>Exposure to using generative AI in a development or QA workflow.</li>
</ul>
CORE COMPETENCIES
Client Focus: Demonstrates an understanding of customer needs and incorporates this perspective into testing and decision-making. Builds trust through consistent communication and delivery.
Collaboration: Works effectively across functions; values input from others; promotes a cooperative environment; willing to compromise to achieve shared goals.
Commitment to Quality: Sets high standards for accuracy and thoroughness; proactively checks work for completeness; encourages quality-driven behaviors within the team.
Initiative: Acts without waiting for direction; identifies inefficiencies and proposes improvements; takes ownership of opportunities to enhance process or product quality.
Results Orientation: Establishes ambitious but realistic objectives; mobilizes resources; adapts when challenges arise; maintains focus on outcomes.
Technical Mastery: Maintains strong expertise in QA automation and software development practices; stays current on emerging tools and methodologies; independently solves complex technical problems; prioritizes effectively.

Lead C# SDET/QA Automation Engineer - Direct Hire

<h3>Job Description</h3>
firstPRO is now accepting resumes for a Director/SVP of IT in Fall River, MA. This is a direct hire role and onsite. Banking experience required. 
PURPOSE: The IT Director is accountable and responsible for the oversight of IT Operations. The primary importance of this role is managing the delivery and support of key business applications. The IT Director will also lead the Vendor Management of standard end user and desktop support, systems infrastructure, and network management lead on a day-to-day basis by a competent 3rd party vendor.
 
The IT Director has responsibility to ensure the IT strategy is carried out to effectively support the Bank’s business strategy, working with the various business lines to ensure technology is meeting the Bank’s current and future needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Lead the Bank’s efforts to leverage technology to enhance the Customer Banking experience as well as the productivity of Bank staff through better utilization of key / core business applications.
· Strong Project Management focus with emphasis on creating repeatable patterns of success in the consistent improvement of key / core business applications.
· Identify and implement IT process and change management process based on ITIL, where applicable, to ensure IT best practices are implemented and maintained for overall IT effectiveness.
· Overall Vendor Management of competent 3rd party / MSP for the administration of the Bank’s local, wireless, Internet, telephone systems, and all related software programs and hardware.

Director of Information Technology

<h3>Job Description</h3>
IT Project Manager - Dynamics365 | Bellingham | Hybrid | Up To $125,000 &amp; Bonus
 
Are you ready to take ownership of complex IT projects in a fast-paced manufacturing environment?
 
An established and growing manufacturing leader is looking for an experienced IT Project Manager to lead innovation-driven technology initiatives. You’ll be responsible for overseeing multiple projects, managing timelines, and ensuring seamless communication between technical teams and stakeholders.
 
The position offers a competitive salary of up to $125,000 plus a 5% performance-based bonus, along with strong benefits and career growth opportunities.
 
You will need:
✅ Proven experience managing IT infrastructure projects
✅Experience with ERP systems and enterprise applications (D365 preferred)
✅Experience with Software &amp; Enterprise application upgrades &amp; migrations
✅ Experience with networking, servers, and security best practices
 
Ready to take the next step? Hit apply now or reach out at <a href="mailto:r.bray@franklinfitch.com" target="_blank">r.bray@franklinfitch.com</a> to start the conversation!

ERP Project Manager

<h3>Job Description</h3>
NOTE: All Candidates must possess a current DoD Secret Clearance. They must also be certified in Sec+.
Location: Westover ARB, Chicopee, MA
Schedule: Monday - Friday, Hours
Travel: Minimal, less than 10%
 
Duties and Responsibilities:
<ul>
<li>Diagnose and resolve customer-reported system incidents, problems, and events.</li>
<li>Administer accounts, network rights, and access to systems and equipment.</li>
<li>Troubleshoot system hardware and software.</li>
<li>Skill in identifying possible causes of system performance or availability degradation and initiating actions needed to mitigate this degradation.</li>
<li>Knowledge of systems administration concepts.</li>
<li>Knowledge of the operations and processes for incident, problem, and event management.</li>
<li>Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).</li>
<li>Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.</li>
<li>Develop a trend analysis and impact report.</li>
<li>Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).</li>
<li>Knowledge of iOS and Android Operating Systems</li>
<li>Knowledge of VMware WorkspaceOne Mobile Device Manager</li>
<li>Troubleshoot VMware WorkspaceOne enrollment issues</li>
<li>Troubleshoot VMware WorkspaceOne Application Assignment issues</li>
</ul>
 
Required Qualifications:
<ul>
<li>Recommend 3+ years of experience managing network modernization work or system projects of similar scope and complexity</li>
<li>Experience as a desktop support technician or equivalent.</li>
<li>Capabilities needed to deliver in-person and remote IT aid.</li>
<li>Fantastic installation, diagnostic, upgrade, and restoration abilities.</li>
<li>Excellent vertical and lateral thinking.</li>
<li>Superb time management skills.</li>
<li>Clear written and verbal communication.</li>
<li>Forbearing, flexible, and supportive</li>
<li>Sec+ Certification</li>
</ul>
 
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 organizations to government agencies, we connect professionals with opportunities that drive meaningful impact and support long-term career growth.
 
When you join Seneca, you gain a team committed to your success. We offer competitive compensation, comprehensive health, dental, and vision coverage, 401(k) plans, and continuous support throughout your assignment. Our recruiters and account managers invest in understanding your goals and placing you in roles aligned with your talents and ambitions.
 
Seneca Resources is proud to be an Equal Opportunity Employer, dedicated to building a diverse and inclusive workplace where all qualified applicants are encouraged to apply.

Desktop Support Level III

<h3>Job Description</h3>
Job Title: Database Architect
Location: Newton, MA (Onsite)
Duration: Contract 
 
Job Description:
Database Architect Role (Database Architect including Dev Ops experience)
We are seeking a highly skilled Database Architect with deep expertise in Oracle and Microsoft SQL Server to design, implement, and optimize enterprise-level database solutions. This role involves creating scalable, secure, and high-performing database architectures that align with business objectives and technical standards.
Key Responsibilities:
Database Build and Deploy Operations
<ul>
<li>Automate database build, deployment, and rollback processes integrated with CI/CD pipelines.</li>
<li>Define and implement robust deployment and rollback strategies for database changes.</li>
<li>Create sanitized, lightweight databases for feature development environments.</li>
<li>Establish version control practices for database scripts and maintain a clear, consistent source code repository structure.</li>
<li>Should have flyway and liquibase experience</li>
</ul>
Database Architecture &amp; Design:
<ul>
<li>Develop logical and physical data models for complex applications.</li>
<li>Design schemas, tables, indexes, and relationships for optimal performance.</li>
<li>Define data governance policies, standards, and best practices.</li>
</ul>
Technology Strategy &amp; Planning:
<ul>
<li>Create database architecture roadmap aligned with business goals.</li>
<li>Evaluate and recommend database technologies (Oracle RAC, SQL Server Always On, cloud solutions).</li>
</ul>
Plan for high availability, scalability, and disaster recovery.
Performance &amp; Optimization:
<ul>
<li>Design for query efficiency, indexing strategies, and storage optimization.</li>
<li>Collaborate with DBAs and developers for performance tuning.</li>
</ul>
Integration &amp; Security:
<ul>
<li>Define data integration strategies across systems and platforms.</li>
<li>Ensure compliance with security standards and regulatory requirements.</li>
</ul>
Collaboration &amp; Leadership:
<ul>
<li>Work closely with application architects, business analysts, and DBAs.</li>
<li>Provide technical guidance and mentorship to development teams.</li>
</ul>
Required Skills &amp; Qualifications:
Technical Expertise:
<ul>
<li>Strong experience in Oracle 12c/19c and SQL Server 2016/2019 architecture.</li>
<li>Proficiency in data modeling, PL/SQL, T-SQL, and performance tuning.</li>
<li>Knowledge of ETL processes, data warehousing, and cloud databases (Azure SQL, Oracle Cloud).</li>
</ul>
Additional Skills:
<ul>
<li>Familiarity with enterprise architecture frameworks.</li>
<li>Strong understanding of high availability solutions (Oracle RAC, AlwaysOn Availability Groups).</li>
<li>Excellent analytical and problem-solving skills.</li>
</ul>
Experience:
<ul>
<li>10+ years of experience in database design and architecture.</li>
</ul>

Database Architect

<h3>Job Description</h3>
Ness is a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. As your tech partner, we help engineer your company’s future with cloud and data. For more information, visit <a href="http://www.ness.com" target="_blank">www.ness.com</a>
 
Data Architect – HR Data &amp; Analytics
Boston, MA (3-4 days onsite a week)
 
Role Overview:
The Data Architect will play a key role in designing and implementing the enterprise HR data architecture to support KKR’s global HR analytics, KPIs, and reporting initiatives. This role involves translating complex business requirements into scalable, governed data solutions built on Snowflake and integrated with Workday and other HR systems. The ideal candidate will combine deep technical expertise with a strong understanding of HR data domains, ensuring data integrity, accessibility, and analytical value across the organization.
 
Key Responsibilities:
<ul>
<li>Architect &amp; Model: Design and implement scalable, efficient Snowflake data models to support HR analytics, workforce planning, and KPI reporting.</li>
<li>Data Integration: Develop and optimize integrations between Workday, Snowflake, and downstream analytics platforms; ensure seamless, accurate data flow across systems.</li>
<li>Governance &amp; Quality: Define and enforce data governance, quality, and metadata management standards to ensure data consistency and compliance.</li>
<li>Documentation &amp; Metadata: Maintain comprehensive technical documentation and data dictionaries for warehouse structures, transformations, and integrations.</li>
<li>Performance Optimization: Monitor and tune ETL/ELT pipelines, ensuring high-performance data transformation and loading processes.</li>
<li>Collaboration: Partner with HR, Data Engineering, and Analytics teams to translate business logic into reusable and governed data assets.</li>
<li>Testing &amp; Validation: Participate in unit, integration, and regression testing to validate data pipelines and ensure data accuracy.</li>
<li>Lifecycle Support: Support data analysis and troubleshooting across the full implementation and operational lifecycle of HR data solutions.</li>
</ul>
 
Required Experience &amp; Skills:
<ul>
<li>Proven experience architecting and implementing solutions on Snowflake or similar cloud data warehouse platforms.</li>
<li>Advanced SQL skills and hands-on experience with data transformation and pipeline optimization tools.</li>
<li>Strong understanding of ETL/ELT frameworks, data validation, and reconciliation techniques.</li>
<li>Demonstrated experience working with HR data structures, Workday, or other HRIS systems.</li>
<li>Strong analytical mindset and problem-solving ability, with attention to data integrity and business context.</li>
<li>Experience with Python for data engineering, automation, or orchestration tasks.</li>
<li>Track record of designing data warehouses or analytical platforms leveraging HR data to drive insights and advanced reporting.</li>
</ul>
 
Preferred Experience &amp; Skills:
<ul>
<li>Experience building and supporting data warehouses specifically for HR and People Analytics domains.</li>
<li>Hands-on experience with Slowly Changing Dimensions (SCD Type 2) and historical data management.</li>
<li>Proficiency with data visualization tools such as Tableau or Power BI.</li>
<li>Experience with ELT frameworks (e.g., dbt) and modern data architecture patterns (e.g., Data Vault, Medallion Architecture).</li>
<li>Familiarity with HR processes, compliance standards, and industry best practices related to HR data management and reporting.</li>
<li>Experience working in an enterprise environment with cross-functional collaboration between HR, Finance, and Technology teams.</li>
</ul>
 
 
Ness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

Data Architect (HR Data & Analytics)

<h3>Job Description</h3>
Oscar is working with a leading designer and custom manufacturer of comprehensive solutions for medical devices organization that is looking for an experienced Systems Administrator to join their team.
 
As the Systems Administrator, you will be responsible for supporting, maintaining, and continuously improving the organization’s technology environment. This role ensures the reliability, security, and performance of IT systems while safeguarding the confidentiality, integrity, and availability of company data and infrastructure.
 
Key Responsibilities:
<ul>
<li>Administer, maintain, and support desktop, server, and network hardware and software, including switches, firewalls, servers, workstations, and printers.</li>
<li>Manage and support Active Directory, Azure Active Directory, and Microsoft 365 services such as Exchange, OneDrive, SharePoint, and Teams.</li>
<li>Provide technical support to end users via helpdesk tickets and phone support, ensuring timely issue resolution.</li>
<li>Install, configure, and maintain software for end users and business-critical systems.</li>
<li>Monitor system performance, network availability, backups, and overall infrastructure health.</li>
<li>Assist with evaluating and recommending hardware and software purchases.</li>
<li>Serve as backup support for disaster recovery processes and procedures.</li>
<li>Act as secondary support for ERP system administration tasks.</li>
<li>Create, update, and maintain system, network, and process documentation.</li>
<li>Perform additional duties as assigned to support IT operations and organizational needs.</li>
</ul>
 
Qualifications:
<ul>
<li>Associate’s degree in Computer Science or a related field, plus 3–5 years of systems administration experience, or an equivalent combination of education and experience.</li>
<li>Strong understanding of networking concepts and services, including DNS, DHCP, TCP/IP, and VPNs.</li>
<li>Excellent troubleshooting and problem-solving skills.</li>
<li>Proficiency with Active Directory, Azure Active Directory, and Microsoft 365 administration.</li>
<li>Experience managing VMware or comparable virtualization platforms.</li>
<li>Hands-on experience with desktop, server, and network hardware and software, including operating system configuration, driver installation, and port configuration.</li>
<li>Experience automating administrative tasks using scripting or automation tools such as PowerShell, Power Automate, Python, or similar technologies.</li>
<li>High attention to detail with the ability to manage multiple tasks simultaneously.</li>
<li>Ability to work effectively both independently and within a team environment.</li>
</ul>
 
Nice-to-haves: 
<ul>
<li>Experience with application deployment, patch management, backup, and disaster recovery solutions.</li>
<li>Familiarity with endpoint security solutions and desktop imaging tools.</li>
<li>Experience with SQL Server administration.</li>
<li>Understanding of ERP systems and supporting infrastructure.</li>
<li>Experience managing Unix/Linux systems.</li>
<li>Relevant industry certifications.</li>
</ul>
 
Recap:
<ul>
<li>Location: Newburyport, MA (Onsite)</li>
<li>Type: Full time Permanent</li>
<li>Rate: $80k - $125k annual salary dependent on relevant experience</li>
</ul>
 
<ul>
<li>If you think you're a good fit for the role, we'd love to hear from you!</li>
</ul>

Systems Administrator

<h3>Job Description</h3>
SystemVerilog, Verilog, C/C++, and scripting languages, UVM, GPU
 
Job Description &amp; Skill Requirement:
Key Responsibilities
• Develop high-performance C++ functional models SoCs and platforms.
• Work with internal and external customers to help debug problems running their workloads on the models.
• Develop test plans and tests' functionality of the models.
• Improve functionality, stability, and performance of existing models.
• Develop new, innovative modeling features to assist in debugging workloads. Establish an understanding of new designs by working closely with architecture teams.
 
Preferred Experience
• High-performance system and application software in C/C++ for Windows and/or Linux environments.
• Understanding system architecture and system software development.
• x86, ARM or GPU architecture, drivers, and applications.
• Linux and Windows kernel debugging.
• Functional modeling, architecture simulation, or hypervisor development.
• QEMU, VirtualBox or SIMCS
 
Responsibilities
• Collaborate with design and verification teams to verify complex IP blocks and subsystems.
• Develop and execute test plans, testbenches, and verification environments.
• Debug and resolve issues related to functionality, performance, and power.
• Drive functional, code, and assertion coverage closure.
• Contribute to verification strategy and methodology improvements.
• Document verification plans, results, and progress for project tracking.
________________________________________
Requirements
• Proven experience in UVM and constrained-random simulation environments.
• Strong knowledge of SystemVerilog, Verilog, C/C++, and scripting languages (Python, Perl, Tcl, or Shell).
• Solid understanding of digital design fundamentals, computer architecture, and verification methodologies.
• Familiarity with 3D pipeline, GPUs, or industry graphics standards is a plus.
• Experience with EDA tools (simulation, waveform analysis, coverage tools).
• Excellent problem-solving, debugging, and analytical skills.
• Strong communication skills with the ability to work effectively in a cross-functional team.
• Self-motivated and capable of independently driving tasks to completion.
Education
• Bachelor's or master's degree in electrical engineering, Computer Engineering, Computer Science, or a related field.

Design Verification Engineer - SystemVerilog, Verilog, C/C++, and scripting languages, UVM, GPU

<h3>Job Description</h3>
A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
 
What You’ll Do:
 • Provide onsite and remote support for hardware, software, and collaboration tools
 • Troubleshoot advanced issues across Windows, Microsoft 365, and networking
 • Manage onboarding/offboarding, provisioning, and access control
 • Maintain Windows 11, M365 apps, and endpoint devices
 • Support conference room AV systems
 • Build automation scripts (PowerShell, Python, Bash)
 • Serve as an escalation point and mentor junior staff
 • Maintain documentation and knowledge articles
 • Handle service requests in line with SLAs
 • Coordinate with vendors and collaborate with regional/global IT teams
 • Support security, patching, and compliance efforts
 • Contribute to ongoing automation and process-improvement projects
 
What We’re Looking For:
<ul>
<li>4-7 years of corporate IT support experience</li>
<li>Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11</li>
<li>Solid scripting/automation skills (PowerShell, Bash, Python)</li>
<li>Strong troubleshooting, communication, and mentoring skills</li>
<li>Knowledge of networking fundamentals and endpoint security tools</li>
<li>Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus</li>
</ul>

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