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<h3>Job Description</h3>
Job DescriptionDescription:
 At Duprey Companies, we take pride in curating exceptional experiences and managing properties with a commitment to excellence. We are a hospitality and commercial property management company dedicated to elevating the standards of service and creating thriving environments for our clients and team members.
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Our portfolio extends across a diverse range of properties, from boutique hotels to commercial spaces, each managed with meticulous attention to detail. We understand that every property has its own story, and our team works tirelessly to ensure that each chapter unfolds seamlessly.
 
Job Summary
The Front Office Manager (FOM) is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. The FOM is responsible for coordinating, verifying, and balancing all revenues daily and administering all property level accounts receivable and accounts payable functions.
 
Essential Duties and Responsibilities
 
Front Office Manager
- Provide professional and courteous guest service at all times
- Greet arriving guests
- Answer telephone calls courteously and efficiently
- Professionally and diplomatically handle guest complaints
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions 
- Facilitate direct bills
- Generate, confirm, cancel and change guest reservations
- Keep records of room availability and guest’s accounts
- Assist arriving and departing guests with luggage
- Compute bills, receive payments and make change for guests
- Make restaurant, transportation or entertainment reservations for guests
- Promote any current hotel and franchise marketing programs 
- Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
- Ability to work well with a diverse group of people
Billing/Accounting:
- Verifies revenues and tray figures on Daily Sales Report (Reconciling with Fosse, M3, and all systems)
- Completes spreadsheets required by Corporate Office for logging/reconciliations and record keeping
- Invoices and mails all direct bill and outstanding accounts- posting all received payments
- Collects/Verifies cash deposits in safe from GCC bars/prepares bank deposits to include all cash/checks
- Assists in preparing/providing month end reporting data for financials
 
Additional Duties
- Act as Manager on duty when scheduled 
- Maintain wake-up call service
- Maintain office supply inventory
- Post ancillary charges to guest folios (i.e. food, room, telephone) 
- Maintain clean and neat work and storage spaces
- Assist with appropriate storage of guest property
- Attend monthly department meeting 
- Complete projects as determined by General Manager 
- Assist other coworkers/departments when necessary 
- Assist with inventory and ordering 
- Participate in ongoing education and training
- Other duties as assigned
Requirements:
Essential Behavior Requirements 
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds guests’ expectations. 
 
Minimum Qualifications
- Education or Experience- Education or Experience- High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
 
Physical Requirements
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Hotel Front Office Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Warmly greet Members and Guests and Physical Therapy patients.
 
* Answer phone calls in a friendly, helpful and timely manner
 
* Maintain excellent communication channels between Therapists, Patient/Clients and Main office
 
* Schedule Appointments, Pre-Screen Insurances, Collect co-payments as well as other administrative duties
 
* Respond to Patients concerns, suggestions and complaints in a timely, professional and consistent manner.
 
* Represent the Company in a positive and professional manner at all times.
 
* Maintain reception area in a clean and orderly fashion.
 
* Attend all meetings and training sessions as required.
 
* Exhibit awareness of and enthusiasm for all programs offered by Cape Cod Rehab and it's affiliated
 
Fitness facilities
Requirements:
Computer literate, excel, data entry
 
* Medical office or other front desk experience
 
*Cooperative and friendly attitude.
 
<ul>
<li>Ability to work 8am to 5pm Monday through Friday with some flexibility for earlier or later shifts</li>
</ul>

Front Desk Customer Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out</li>
<li>Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards</li>
<li>Notify supervisors of any damages, deficits, and/or disturbances</li>
<li>Ensure that departments achieve or exceed guest's service expectations</li>
<li>Control all purchases for the department, consistently aware of quality and cost</li>
<li>Prepare team member schedules in accordance with budgets and business forecasts</li>
<li>Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions</li>
</ul>
Job Qualifications:
<ul>
<li>Knowledge of budget preparation, payroll, and cost spending controls</li>
<li>Highly motivated team player with strong initiative and desire for achievement</li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance</li>
<li>HSA &amp; FSA plans available!</li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking</li>
<li>Pet Insurance</li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program</li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services</li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work</li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Director of Rooms

<h3>Job Description</h3>
Job DescriptionDescription:
 Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
 
As the Concession Supervisor you will be responsible for running the on-site operations of our concession stands in Hopedale, Marlboro, and Franklin, including the cashiers, cooking and prep areas. You will oversee stands cleanliness/neatness, product quality, inventory, customer service, stand safety, food safety, and alcohol service (where applicable). Must maintain excellent attendance and be available to work an event-based schedule.
 
Primary Duties and Responsibilities:
<ul>
<li>Supervise day-to-day operations of concession stands, ensuring smooth and efficient service.</li>
<li>Maintain inventory levels and order supplies as needed to meet customer demand; work with the General Manager to continuously improve these procedures.</li>
<li>In coordination with the General Manager, recruit, hire, and train concession stand staff, providing ongoing coaching and performance feedback.</li>
<li>Create and manage staff schedules to ensure adequate coverage during operation hours.</li>
<li>Monitor and enforce food safety and sanitation standards, following health department regulations and FMC Standards.</li>
<li>Handle customer inquiries, feedback, and complaints promptly and professionally.</li>
<li>Collaborate with management to develop promotional strategies and enhance customer satisfaction.</li>
<li>Perform regular inspections of concession stands to ensure cleanliness, organization, and compliance with safety standards.</li>
<li>Prepare and analyze sales and inventory reports to identify opportunities for improvement and cost control.</li>
<li>Other duties as assigned to support the Concession operation as directed by the General Manager.</li>
</ul>
Full-Time Seasonal Position
Requirements:
Preferred Skills and Qualifications:
<ul>
<li>HS diploma or equivalent.</li>
<li>Serve Safe Certified or willingness to become certified.</li>
<li>Previous experience in food handling, sanitation, and customer service is preferred.</li>
<li>Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.</li>
<li>Ability to be self-directed while working in a team-orientated environment.</li>
<li>Ability to work a flexible schedule including nights, weekends, and long hours.</li>
<li>Ability to adapt to new procedures and work as a team to improve efficiency and quality of the concession stands.</li>
<li>Previous experience in a supervisory role within a food service environment is highly preferred.</li>
<li>Strong organizational and time management skills.</li>
<li>Excellent communication and interpersonal skills, with the ability to lead and motivate a team.</li>
</ul>
Compensation: Base pay range: $18 - $22 per hour. Starting rate is based upon the concessions "level" of operation. Eligible for annual increase of 2% - 4% based upon performance.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

Concession Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
St. Francis Rehabilitation and Nursing Center, in Laconia, NH is looking for a part time Life Enrichment Assistant to join our management team. 
<ul>
<li>Day Shift hours are 8am to 4pm </li>
<li>Occasionally working 11am to 7pm when there is a evening activity. </li>
</ul>
St. Francis Rehabilitation and Nursing Center, in Laconia, NH, is a 51-bed skilled nursing facility offering short and long-term care in a warm, supportive atmosphere where residents are cared for according to their individual needs. We are proud to be a part of Catholic Charities New Hampshire’s continuum of care. We are a 5-star facility and a proud recipient of the Pinnacle Customer Service Experience Award for overall satisfaction.
 
Life Enrichment Assistant Job Responsibilities:
 
• Assist in planning, developing, organizing, implementing, evaluating, and implementing, the Activity Programs in this facility, under the supervision of the Director of Activities
• Oversee planned activities during the absence of the Director
• Assist in coordinating programs and activities with other departments, as necessary
• Assist in chaperoning activities outside of the facility as needed 
• Assist in transportation for field trips, when necessary
• Recommend to the director the equipment and supply needs of the department
 Requirements:
• Must possess a high school diploma or its equivalent
• Must be an LNA (preferred) or willing to become an LNA
• Requires an aptitude for training in areas of Enriching Resident’s lives
• Must be able to read, write, and speak English in an understandable manner
• Need an understanding of the social, psychological and recreational needs of the elderly

Life Enrichment Assistant - Part time

<h3>Job Description</h3>
Job Description
Adecco is assisting a local client recruiting for Front Desk Agent opportunities in Burlington, MA. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that is a major U.S distributor of plumbing supplies, PVF, waterworks, and fire and fabrication products, and also a major distributor of HVAC equipment and industrial products and services. If Front Desk Agent sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
Responsibilities for a Counter Representative include but are not limited to:
<ul>
<li>
Provide an excellent selling experience for our trade professional and DIY customers in-store visits and phone calls.
</li>
<li>
Maintain store product inventory levels and pick and consolidate orders.
</li>
<li>
Perform warehouse duties, including putting away stock and picking orders.
</li>
<li>
Build relationships with our customers and associates.
</li>
</ul>
Candidates for Counter Representative must meet the following requirements to be considered:
<ul>
<li>
Minimum of 6 months recent warehouse/customer service experience.
</li>
<li>
1-2 years of Microsoft Suite experience, including Outlook, Teams, and data entry.
</li>
<li>
Ability to lift up to 50 lbs, bend, twist, pull, and stand for a full 8-hour shift.
</li>
<li>
High school diploma or GED required.
</li>
</ul>
What's in this Counter Representative position for you?
<ul>
<li>
Pay: $22.00/hour
</li>
<li>
Shift: Monday through Friday, 7:00 AM - 3:30 PM (with a 1/2 hour unpaid lunch)
</li>
<li>
Weekly paycheck
</li>
<li>
Dedicated Onboarding Specialist &amp; Recruiter
</li>
<li>
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
</li>
</ul>
This Counter Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Counter Representative position and other opportunities with Adecco in Burlington, MA, apply today!
 Pay Details: $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionDescription:
We’re looking for a polished, personable, and dependable individual to join our team as the Doorman at a luxury residential building in the heart of the Seaport. This is more than just a front door role — it’s about being a consistent, welcoming presence in the lives of residents and guests.
 
What You’ll Do:
• Be the face of the building — greet every resident and guest with warmth, professionalism, and confidence
• Open doors, carry groceries, assist with packages, and make daily comings and goings feel just a little easier
• Stand for the duration of your shift, always ready to provide that extra level of service
• Help set the tone of the building: calm, courteous, safe, and connected
• Maintain a sharp, business-professional appearance and demeanor at all times
• Work closely with concierge and building management teams to ensure a smooth daily flow
 
You Are:
• Someone who loves being of service and knows the power of a great first (and lasting) impression
• Reliable, proactive, and naturally friendly
• Comfortable standing throughout your shift
• Experienced in hospitality, customer service, or front-of-house roles (preferred but not required)
 
This is a position for someone who enjoys rhythm, routine, and being a trusted, familiar face in a dynamic residential community. If you’re someone people naturally gravitate toward — someone who brings presence, polish, and people-first energy — we’d love to meet you.
Requirements:
Standing for 8 hours
Ability to Commute:
• Boston, MA 02110 (Required)
Ability to Relocate:
• Boston, MA 02110: Relocate before starting work (Required)

Door Attendant- Apex Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening the New Double Tree by Hilton in downtown Concord. Are you passionate about the Hospitality industry and looking to create a great guest experience? Then join our team as we launch our new hotel.
 
The Double Tree is looking for a friendly and outgoing individual to join our team as a Guest Service Agent. As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you!
 
Job Summary
The Guest Service Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. 
 
Essential Duties and Responsibilities
- Provide professional and courteous guest service at all times 
- Greet arriving guests 
- Answer telephone calls courteously and efficiently 
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions 
- Generate, confirm, cancel and change guest reservations 
- Keep records of room availability and guest’s accounts 
- Assist arriving and departing guests with luggage 
- Compute bills, receive payments and make change for guests 
- Make restaurant, transportation or entertainment reservations for guests 
- Promote any current hotel and franchise marketing programs 
- Complete daily shift responsibility checklist 
- Ability to work well with a diverse group of people 
 
Additional Duties
- Transmit and receive messages through telephone, facsimile and switchboard 
- Maintain wake-up call service 
- Post ancillary charges to guest folios (i.e. food, room, telephone) 
- Maintain clean and neat work and storage spaces 
- Assist with appropriate storage of guest property 
- Attend monthly department meeting 
- Assist other coworkers/departments when necessary 
- Participate in ongoing education and training 
- Other duties as assigned 
Requirements:
Essential Behavior Requirements
 - Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. 
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed. 
- Quality: Work “product or service” is free of errors and exceeds customer expectations. 
 
Minimum Qualifications
- Education or Experience- High school diploma or GED equivalent; no prior experience is required. 
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure. 
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. 
 
Physical Requirements
- Ability to pass pre-employment drug test and background check 
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties &amp; Responsibilities:
<ul>
<li>Greet and check-in guests in a friendly manner</li>
<li>Assist in taking reservations, pre-registrations, and room blocking </li>
<li>Assist large groups upon arrival </li>
<li>Assist guests in finding dining, shopping, and other "hidden gems" nearby </li>
<li>Be the first to handle and resolve guest issues </li>
<li>Process payments according to procedure </li>
<li>Upsell additional facilities and services </li>
<li>Performs all check-out tasks </li>
<li>Ensure all cash, checks, and credit card balances at the end of each shift </li>
<li>Answer questions and address guest needs and requests </li>
<li>Communicate internally with other departments when necessary to resolve a guest concern or request </li>
<li>Additional tasks may be assigned at any given time </li>
</ul>
Requirements:
Qualifications:
<ul>
<li>High school Diploma or equivalent </li>
<li>Credit Card handling experience preferred </li>
<li>Hotel Front Desk experience preferred </li>
<li>Experience with hotel reservations software preferred </li>
<li>Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction </li>
<li>Positive, upbeat demeanor </li>
<li>Excellent written and verbal communication and organizational skills </li>
<li>Team-oriented </li>
<li>Ability to stand for 8 hours at a time </li>
<li>Ability to lift 20 lbs. on occasion</li>
</ul>
Benefits:
<ul>
<li>Competitive salary </li>
<li>Annual review with increase potential </li>
<li>401k program with company match </li>
<li>Medical, Dental, and Vision insurance available to eligible employees </li>
<li>Wellness benefits available to eligible employees </li>
</ul>
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
<ul>
<li>Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. </li>
<li>Lead with Heart - Be kind, passionate and hospitable.</li>
<li>Be Accountable - Take ownership and deliver results.</li>
<li>Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li>
<li>Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li>
</ul>
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

<h3>Job Description</h3>
Job DescriptionDescription:
Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
 
As the Concession Supervisor you will be responsible for running the on-site operations of our concession stands in Hopedale, Marlboro, and Franklin, including the cashiers, cooking and prep areas. You will oversee stands cleanliness/neatness, product quality, inventory, customer service, stand safety, food safety, and alcohol service (where applicable). Must maintain excellent attendance and be available to work an event-based schedule.
 
Primary Duties and Responsibilities:
<ul>
<li>Supervise day-to-day operations of concession stands, ensuring smooth and efficient service.</li>
<li>Maintain inventory levels and order supplies as needed to meet customer demand; work with the General Manager to continuously improve these procedures.</li>
<li>In coordination with the General Manager, recruit, hire, and train concession stand staff, providing ongoing coaching and performance feedback.</li>
<li>Create and manage staff schedules to ensure adequate coverage during operation hours.</li>
<li>Monitor and enforce food safety and sanitation standards, following health department regulations and FMC Standards.</li>
<li>Handle customer inquiries, feedback, and complaints promptly and professionally.</li>
<li>Collaborate with management to develop promotional strategies and enhance customer satisfaction.</li>
<li>Perform regular inspections of concession stands to ensure cleanliness, organization, and compliance with safety standards.</li>
<li>Prepare and analyze sales and inventory reports to identify opportunities for improvement and cost control.</li>
<li>Other duties as assigned to support the Concession operation as directed by the General Manager.</li>
</ul>
Full-Time Seasonal Position
Requirements:
Preferred Skills and Qualifications:
<ul>
<li>HS diploma or equivalent.</li>
<li>Serve Safe Certified or willingness to become certified.</li>
<li>Previous experience in food handling, sanitation, and customer service is preferred.</li>
<li>Detail oriented, ability to multi-task and effectively prioritize in a fast-paced, changing environment.</li>
<li>Ability to be self-directed while working in a team-orientated environment.</li>
<li>Ability to work a flexible schedule including nights, weekends, and long hours.</li>
<li>Ability to adapt to new procedures and work as a team to improve efficiency and quality of the concession stands.</li>
<li>Previous experience in a supervisory role within a food service environment is highly preferred.</li>
<li>Strong organizational and time management skills.</li>
<li>Excellent communication and interpersonal skills, with the ability to lead and motivate a team.</li>
</ul>
Compensation: Base pay range: $18 - $22 per hour. Starting rate is based upon the concessions "level" of operation. Eligible for annual increase of 2% - 4% based upon performance.
 
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

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