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<h3>Job Description</h3>
Job DescriptionAbout the Company
Our client is building the infrastructure that powers tomorrow’s breakthrough AI applications. As a publicly traded with 1000+ employees and R&amp;D hubs spanning Europe, North America, and Israel, they combine startup agility with enterprise scale—putting cutting-edge cloud and AI tools directly into developers’ hands.
The Mission
Accelerate developer innovation by making high-performance cloud resources accessible, reliable, and easy to use. You’ll help shape the future of AI by empowering engineers to harness virtual machines, GPU clusters, orchestration frameworks, and optimized ML pipelines.
The Opportunity
Join the Developer Relations team as the pivotal advocate for our client’s next-generation cloud platform. You’ll work hands-on with state-of-the-art NVIDIA GPUs and one of the world’s most powerful commercially available supercomputers. Your impact will be measured in real developer success stories.
What You’ll Do
<ul>
<li>
Develop hands-on tutorials, sample code, and reference architectures showcasing VMs, GPU clusters, Kubernetes, SLURM, and Soperator
</li>
<li>
Create technical content that speaks developer-to-developer—practical solutions with no marketing fluff
</li>
<li>
Deliver live demos and presentations at conferences, workshops, and virtual events
</li>
<li>
Lead workshops, webinars, and hackathons to help developers level up their cloud and ML infrastructure skills
</li>
<li>
Engage authentically in forums, GitHub discussions, and community meetups to solve real infrastructure challenges
</li>
<li>
Capture developer feedback and work cross-functionally to remove friction points in documentation, tooling, and APIs
</li>
<li>
Advocate internally for the tools, guides, and experiences developers actually need
</li>
</ul>
What You Bring
<ul>
<li>
3+ years in software development, cloud engineering, DevOps, or similar roles
</li>
<li>
Deep understanding of distributed computing, containerization, and resource management in cloud environments
</li>
<li>
Hands-on experience with GPU clusters and optimizing ML workloads
</li>
<li>
Proficiency in Python and familiarity with the PyTorch ecosystem
</li>
<li>
Strong communication skills: technical writing, public speaking, and live coding
</li>
<li>
Proven track record of engaging with developer communities, open-source projects, or technical forums
</li>
<li>
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
</li>
</ul>
Key Success Drivers
<ul>
<li>
Authentic technical credibility: you solve infrastructure challenges, not just talk about them
</li>
<li>
Community-first mentality: you care about developers’ success above all
</li>
<li>
Collaborative spirit: you translate between product, engineering, and marketing to drive outcomes
</li>
<li>
Adaptability and growth mindset: you thrive amid rapid technological change
</li>
</ul>
Why Join?
<ul>
<li>
Competitive Compensation: $175,000–$250,000 OTE + RSUs
</li>
<li>
100% company-paid medical, dental, and vision for employees and families
</li>
<li>
Company-paid short- and long-term disability, plus life insurance
</li>
<li>
401(k) with 4% match, immediately vested
</li>
<li>
20 weeks paid parental leave (primary), 12 weeks (secondary)
</li>
<li>
Up to $85/month mobile and internet reimbursement
</li>
<li>
Work Environment: Fully remote, flexible startup culture backed by enterprise-grade resources
</li>
<li>
Cutting-Edge Tech: Hands-on access to NVIDIA’s latest GPUs, Soperator, and supercomputing clusters
</li>
<li>
Career Impact: Your work directly shapes developer experience, product direction, and industry standards
</li>
</ul>
Interviewing Process
<ul>
<li>
HR Screening
</li>
<li>
Technical Recruitment Lead (In-depth)
</li>
<li>
Hiring Manager (In-depth)
</li>
<li>
Technical Assessment
</li>
<li>
Reference &amp; Background Checks
</li>
<li>
Job Offer
</li>
</ul>
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Compensation Range: $175K - $250K

Developer Relations Advocate - AI Cloud

<h3>Job Description</h3>
Job Description
Position Summary
Reasons you will want this position:
<ul>
<li>Our culture actively values and rewards innovative ideas, particularly those that lead to better outcomes for all.</li>
<li>Join our rapidly expanding company, where top performers unlock unlimited career growth and advancement opportunities. </li>
<li>Your benefits package features comprehensive medical, dental, and vision coverage, and options for FSA, HSA, and 401K matching, and tuition assistance. Additionally, you will receive extensive paid time off, exclusive employee discounts, and more.</li>
<li>This is viewed as a key position for our continued success by our executives and senior leadership.</li>
<li>Embrace a dynamic remote hybrid work schedule that offers flexible hours to enhance your productivity and work-life balance.</li>
</ul>
Summary Cedar Gate Technologies is looking for a Data Engineering Manager to join our dynamic and fast-paced multinational data team. This is your opportunity to lead efforts to analyze, implement, and maintain data pipelines for our cutting-edge analytics platform. As a Data Engineering Manager, you will advance your career while providing essential leadership, guidance, and strategic insights, while driving continuous improvements in our processes and efficiencies. You will collaborate with a team of elite data engineers and analysts both in the U.S. and internationally. 
This position is ideal for those looking to accelerate their management career or develop themselves for lasting success in value-based care, one of the fastest-growing sectors of healthcare technology!
Roles &amp; Responsibilities 
<ul>
<li>Oversee an offshore team of Healthcare Data Analysts and QA engineers who are under the direction of the local Director of Data Management.</li>
<li>Lead by example in executing complex data and quality tasks, setting technical standards for the team, and mentoring others to follow best practices.</li>
<li>Collaborate with various client-facing teams and both inter-departmental and intra-departmental teams to address complex technical healthcare data challenges.</li>
<li>Take the lead in communicating with clients to resolve any technical issues they may have.</li>
<li>Guide the Data Operations team in understanding customer business needs and converting them into application and operational requirements.</li>
<li>Act as a process champion, utilizing in-depth knowledge of organization policies and operations processes, while directly applying these processes in your daily technical work.</li>
<li>Ensure modules in the product meet the functional requirements, system compliance, and interface specifications through ongoing performance monitoring of team members.</li>
</ul>
Job Location: 
Hybrid Remote in our office in Burlington, Massachusetts
Required Experience / Qualifications
<ul>
<li>5+ years of progressive experience as a Healthcare Data Analyst, Healthcare Data Engineer, QA Engineer, or a similar role, performing analysis on healthcare data</li>
<li>Clinical Knowledge of various Healthcare Data listed below</li>
<li>Required Knowledge Areas</li>
</ul>
<ol>
<li>Technical Expertise
<ol>
<li>SQL &amp; Databases – Experience writing queries on SQL and extracting and manipulating data on various databases</li>
</ol>
</li>
<li>Healthcare Industry Knowledge
<ol>
<li>Familiarity with Eligibility, Medical &amp; Pharmacy claims data, including formats like 834, 837, etc.</li>
<li>Electronic Health Records (EHRs) – Experience with Epic, Cerner, Meditech, or other EHR platforms.</li>
<li>Healthcare Data Standards – Understanding of ICD-10, CPT, HCPCS, LOINC, and SNOMED coding systems.</li>
<li>CMS Data </li>
<li>Experience analyzing claims from Medicare, Medicaid, and private insurers.</li>
<li>HEDIS Quality Measures </li>
<li>HIPAA &amp; Data Privacy – Familiarity with healthcare data compliance, including HIPAA.</li>
</ol>
</li>
<li>Data Management &amp; ETL Experience
<ol>
<li>ETL (Extract, Transform, Load) Processes – Experience working with data warehouses and SQL ETL pipelines</li>
</ol>
</li>
<li>Project Management – Familiarity with Agile, Scrum, or Lean methodologies in data projects.</li>
<li>Stakeholder Communication – Ability to translate complex data findings into actionable requirements for non-technical teams (clinicians, executives, analysts).</li>
</ol>
<ul>
<li>Advanced skillset with SQL for data analysis and reporting</li>
<li>Bachelor’s Degree or equivalent industry experience</li>
<li>Strong verbal and written communication skills</li>
<li>Eligible to work in the U.S. without assistance in getting an employment visa or work authorization now or in the future.</li>
</ul>
Preferences – Not Required 
<ul>
<li>7+ years of experience performing analysis on healthcare data</li>
<li>Experience with Snowflake </li>
<li>Prior Experience Working with Offshore Teams </li>
<li>Team leadership experience</li>
<li>Big Data &amp; Cloud Platforms – Familiarity with AWS (Redshift), Google Cloud, or Azure.</li>
</ul>
Your Future Working Environment
If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.
Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.
About Cedar Gate
Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all. 
Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit <a href="http://www.cedargate.com" target="_blank">www.cedargate.com</a>.

Data Engineering Manager

<h3>Job Description</h3>
Job Description
About Us:
At South Shore Millwork, as New England's premier, luxury architectural millwork provider, we serve high-end residential and commercial construction markets and manage custom millwork projects from design through installation. All our work is produced in our state-of-the-art 80,000+ sqft woodwork shop, located just southwest of Boston in Norton, Massachusetts.
Our team is made up of more than 90 of the industry's most sought-after professionals, including craftsmen, engineers, project managers and installation teams. We have raised the industry bar by not only providing top-quality craftsmanship, but also an exceptional customer experience. Our goal is to hire and support great people with the hope they grow and eventually retire with us. We're always willing to train people with minimal experience if they have the right attitude and ambition.
If you have a positive attitude, are looking for a place to build your future, and want to work on the most exquisite projects, then South Shore Millwork is the place for you!
Job Overview:
We are seeking an experienced and dedicated Senior Project Manager to join our dynamic team. In this role, you will provide leadership and supervision of each millwork project. You will work closely with project managers, designers, and production teams to ensure that each project is completed on time, within budget, and to the highest standards of quality.
Responsibilities:
<ul>
<li>Ensure that projects are executed and completed to customer specifications, on time and on budget.</li>
<li>Establish relationships with customers to ensure ongoing communication, problem resolution, and customer satisfaction and repeat business.</li>
<li>Coordination of all project phases with estimator, architect, sales, customer, installers, site supervision and production.</li>
<li>Work with Estimating providing job-specific details essential in developing an accurate budget.</li>
<li>Schedule and/or assist with all meetings related to development, fabrication, installation and timely completion of the order.</li>
<li>Enter and/or oversee all initial hours and costs into the data tracking system.</li>
<li>Review architectural drawing and subsequent shop drawings prior to submittal for approval.</li>
<li>Produce a scope-specific delivery schedule delineating hours an dates for each production process. Complete work orders with hours from estimate.</li>
<li>Review drawings with contractor to verify all dimensions prior to fabrication.</li>
<li>Requisition materials and hardware and confirm order placement.</li>
<li>Generate custom accessory quantity takeoffs.</li>
<li>Review purchase orders and vendor delivery performance.</li>
<li>Monitor the shop fabrication/ production process maintaining communication with production manager.</li>
<li>Sub-contract installation and obtaining quotes as-required.</li>
<li>Conducting job-site reviews with installers, addressing any issues requiring clarification.</li>
<li>Generating change orders to include specification additions and revenue/ cost impact.</li>
<li>Work with shipping operation specifying ship date(s) and special accommodations.</li>
<li>Ensure that all documentation related to the order is properly entered in the SSM data base; provided to production and installer; and given to customer if required.</li>
<li>Complete monthly billing process based on contract stipulations and job progress.</li>
<li>Periodically reviewing architect's punch lists.</li>
<li>Review and sign off on installer's billing.</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5 years of experience in architectural millwork project management or related fields.</li>
<li>Strong understanding of millwork construction techniques, materials, finishes, and industry best practices.</li>
<li>Experience with CAD software (AutoCAD, Revit, etc.) and millwork shop drawings.</li>
<li>Proven ability to manage multiple projects simultaneously and meet deadlines.</li>
<li>Excellent communication, leadership, and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Bachelor's degree in Architecture, Interior Design, Construction Management, or a related field preferred (but not required).</li>
</ul>
 
What We Offer:
<ul>
<li>What We Offer:</li>
<li>Competitive salary.</li>
<li>Some of the best benefits in our industry, including Health, Dental, Vision, Short- and Long-Term Disability, and 401K.</li>
<li>A generous Travel Compensation Policy for miles spent driving and even earn additional PTO for overnight stays.</li>
<li>Opportunities for professional growth and development.</li>
<li>A supportive and collaborative work environment.</li>
</ul>

Senior Project Manager

<h3>Job Description</h3>
Job Description
Our client, in South Burlington VT&nbsp;is seeking technical support representatives to&nbsp;join their team. As a technical support representative you will be assisting customers with product issues, upsell warranties and extensions, collect data for improvement and deliver exceptional customer service. You are trained for the position.&nbsp;

Job Title: Technical Support Representative
Location: South Burlington VT&nbsp;
Pay Range:&nbsp;Start off at $17.50, but if they are doing well, they can earn around $18.75 after 3 - 5 months, and around $20.25 after 9 - 11 months, etc. Plus 25% commission on all you sell.&nbsp;
What’s the Job?
JOB SUMMARY: The Technical Specialist I is an inbound and outbound contact center representative who is tasked with the specific responsibility to support customers in the field with technical questions and troubleshooting issues.BASIC QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Three to six months customer service or mechanical experience and/or training; High School Diploma / GED or equivalent combination of education and experience.</li>
<li>Ability to do sales, upselling, returns, warrantee, and credits.</li>
<li>Basic computer skills and the ability to learn new software.</li>
</ul>
<ul>
<li>Ability and desire to learn all mechanical aspects of equipment.</li>
<li>Ability to regularly assemble/disassemble products&nbsp;and explain the process&nbsp;on the phone with customer.</li>
<li>Regular and prompt attendance is required in this position.</li>
<li>Must be able to fulfill scheduling needs of the call center.&nbsp; This includes but not limited to regular evening and weekend shifts. Overtime may be mandatory or optional</li>
<li>Ability to speak clearly with good vocabulary to customers, other employees, service shops, and engine manufacturers’ representatives.&nbsp;</li>
<li>Written skills as needed to operate MACS (service tracks, order comments, and order entry) needed.&nbsp;</li>
<li>Other written skills minimal (message taking, completion of existing forms, invoice requests, correspondence, and lost machine form).</li>
<li>This position is regularly exposed to credit card information, cost of goods, size of mailings, specific sales information, inventory levels, back orders, access to data base, and customer personal information.</li>
<li>This position uses design changes in course of daily activities.&nbsp; Other above information is used as an awareness tool of problems that they may be dealing with.</li>
<li>Ability to logically evaluate problems and formulate step by step solution or actions.</li>
<li>Must be able to communicate clearly, professionally and in a friendly welcoming manner.</li>
<li>Must be a positive and professional representative of Country Home Products.</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>Theoretical engine mechanics and ability to describe some theoretical knowledge of all products.</li>
<li>Application of theoretical knowledge (machine/engine) in a systematic troubleshooting process.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES: These are the current duties and responsibilities, which may be adjusted depending on priorities, staff time available and business needs.&nbsp; Other duties may be assigned as required.
<ul>
<li>Explain machine warranty and apply it in each unique customer situations.</li>
<li>Bring important technical information to a supervisors or leads attention.</li>
<li>Will upsell during each call where appropriate, and use salesmanship to maximize the revenue for each call.</li>
<li>Enter a thorough service track after each call.</li>
<li>Call independent power equipment shops all over the country in order to set up shop visits for the customer.</li>
<li>Actively listen and ask questions to understand customer need, proactively make part, service and sales suggestions based on the discovery of customer needs.</li>
<li>Use objectives established for call quality as reported through call monitoring.</li>
<li>Conform to the standards set for attendance and schedule adherence (breaks, lunches, trainings).</li>
<li>Conform to all call handling standards established for a contact center representative including but not limited to average call length, customer hold time, idle and wrap-up time.</li>
<li>Use inventory control and shipping software to process orders.</li>
<li>Provide accurate and up to date information on DR products, CHP catalog products and Neuton branded products.</li>
<li>Must respond with flexibility and receptivity to any and all corrective feedback provided by supervisors, leads and/or members of the training staff.</li>
<li>Respond with flexibility and receptivity to any and all corrective feedback provided by supervisors and/or member of the training staff.</li>
<li>Participate in outbound calling program trying to sell extended warranties and maintenance items.</li>
<li>Ability to relay accurate technical information to CHP customers in a professional and friendly manner in order to satisfactorily resolve (for the customer and CHP) their machine issue.</li>
<li>Conform to the contact center standards set forth for average call length, calls per hour, idle and wrap-up time.</li>
<li>Possess excellent verbal skill in order to build rapport with customers.</li>
<li>Possess solid working knowledge of CHP call center technologies.</li>
<li>Possess a thorough working knowledge of CHP policies and procedures.</li>
<li>Proactively pursues ongoing, consistent improvement in job performance.</li>
<li>Maintains an open and receptive attitude toward all coaching, training, monitoring and corrective feedback.</li>
<li>Ability to deliver exceptional sales results measured by but not limited to revenue per call, extended warranty upsell rate, and product related upsells.</li>
</ul>
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –&nbsp;Manpower, Experis, Talent Solutions, and Jefferson Wells&nbsp;– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Technical Support Representative

<h3>Job Description</h3>
Job Description
About the Position
The Senior Director of Data &amp; Impact will lead HopeWell’s impact measurement, learning, and continuous improvement strategies in conjunction with the vision of the Chief Policy &amp; Impact Officer to ensure data-driven decision-making across programs and policy initiatives.
In this dynamic role, you’ll work to foster a learning culture, ensuring that research and data insights drive ongoing programmatic and process improvement through effective collaboration. This role will also directly supervise the Director of Program Data &amp; Impact.
Your Impact will Include (Job Responsibilities)
As the Senior Director of Data &amp; Impact, you will be accountable for building a sustainable strategic learning and impact infrastructure that promotes evidence-informed decision making and accelerates HopeWell’s progress toward its North Star goals. Specifically, you will:
Cultivate a Culture of Learning and Improvement
<ul>
<li>Build staff capacity to engage with data through training and structured reflection</li>
<li>Lead initiatives that normalize inquiry, experimentation and shared accountability in the pursuit of continuous quality improvement</li>
</ul>
 
Design and Drive a Strategic Learning Agenda
<ul>
<li>Develop and operationalize a learning agenda that clarifies organizational learning priorities across both direct service and systems change strategies</li>
<li>Align the learning agenda with HopeWell’s Theory of Change, ensuring focus on critical questions to inform strategic direction and resource allocation</li>
</ul>
 
Translate Insights into Actionable Strategy
<ul>
<li>Synthesize data into actionable insights tailored for executive leadership, program teams and external stakeholders</li>
<li>Produce evaluation summaries that influence decision-making, strategy development and field facing communications</li>
<li>Ensure that impact data is leveraged to strengthen policy advocacy and positioning</li>
</ul>
 
Lead Adaptive Learning and Evaluation Initiatives
<ul>
<li>Design learning frameworks that evolve in response to evidence and feedback</li>
<li>Implement evaluation strategies across organizational initiatives</li>
<li>Support external evaluations to ensure alignment with values and intended impact</li>
</ul>
 
Align Impact Measurement with Strategic Priorities
<ul>
<li>Lead logic model development to reflect core components and pathways of change</li>
<li>Ensure alignment between data collection, measurement and strategic priorities</li>
<li>Ensure metrics capture both service delivery fidelity and participant outcomes</li>
</ul>
 
Strengthen Internal Systems for Data Management and Use
<ul>
<li>Oversee data systems and visualizations that support real-time decision-making</li>
<li>Supervise the Director of Data &amp; Impact and provide coaching, mentorship and professional development to strengthen team capacit</li>
<li>Collaborate with internal HopeWell departments (IT, Finance, etc.) to integrate systems that support cross-functional learning and accountability</li>
</ul>
 
Build Strategic Partnerships for Learning and Influence
<ul>
<li>Represent HopeWell externally in learning partnerships and coalitions</li>
<li>Partner with funders, consultants and peers to expand capacity, share findings and shape field-level discourse</li>
</ul>
 
The Expertise We Can’t Do Without (Qualifications)
<ul>
<li>Advanced degree (Master’s or equivalent) in applied research, social sciences, evaluation, or related field.</li>
<li>Minimum of 8 years of leadership in impact measurement, evaluation, or learning roles.</li>
<li>Minimum of 3 years of experience supervising</li>
</ul>
 
Additional Skills That Set You Apart (Competencies)
A list of qualifications we expect will be critical to achieve success in this role include:
<ul>
<li>Exceptional change management thinking and implementation skills</li>
<li>Decisive, effective leadership, supervision and management skills</li>
<li>Strong interpersonal and collaboration skills</li>
<li>Unwavering commitment to Diversity, Belonging, Inclusion, and Equity (DBIE) &amp; centering the voices of people with lived experience.</li>
<li>Ability to drive high levels of performance, engagement, and accountability</li>
<li>Experience working across teams to embed decision-making into organization strategies</li>
<li>Excellent oral and written communication skills, with the ability to translate research findings into practical recommendations</li>
<li>Experience within MS Excel and a background with SPSS, Power BI or similar platforms</li>
</ul>
Other Essential Requirements
This opportunity may be split between office-based and up to 50% remote-based work. The role may also be structured as a 4-day work week, if preferred. Community-based work will be expected when in-person meetings, trainings, presentations or the like are deemed valuable for staff or external partners.
<ul>
<li>Daily access to an automobile is preferred.</li>
<li>A valid MA State Driver’s License.</li>
<li>Clearing of background checks as required by state and federal law.</li>
<li>Commitment to HopeWell’s organizational vision, mission, and programs.</li>
<li>Other duties as assigned.</li>
</ul>

Senior Director of Data & Impact

<h3>Job Description</h3>
Job Description
Onsite Network Engineer: 
Qualifications
<ul>
<li>Bachelor's Degree in Computer Science or related area</li>
<li>4 years' of experience with network administration, Racking,Stacking of Devices, basic troubleshooting of Cisco Switches, Firewall, Routers etc.</li>
<li>Knowledge of IP networking fundamentals</li>
</ul>
Responsibilities
<ul>
<li>Maintain, implement, and troubleshoot networks</li>
<li>Design and support our network systems and infrastructure</li>
<li>Configure and operate routers and switches</li>
<li>Monitor network performance and make recommendations based on performance analysis</li>
</ul>
On-Site Troubleshooting &amp; Resolution
Once the engineer arrives on-site, the following tasks must be executed systematically:
A. Physical Inspection &amp; Basic Checks
✅ Visual Inspection
<ul>
<li>Verify device power status (LED indicators).</li>
<li>Check cabling for damage/loose connections.</li>
<li>Validate rack stability and proper airflow.</li>
</ul>
✅ Connectivity Testing
<ul>
<li>Use cable testers to validate Ethernet/fiber links.</li>
<li>Reseat SFPs/transceivers if link flaps are detected.</li>
<li>Confirm switch port status (shut/no shut if needed).</li>
</ul>
B. Hardware Replacement
???? Failed Device Swap
<ul>
<li>Power down the faulty device (if safe) after confirmation with Client SME.</li>
<li>Replace with pre-configured spare (if available).</li>
<li>Document serial numbers in the ITSM ticket.</li>
</ul>
C. Coordination with Remote Teams
???? Live Troubleshooting
<ul>
<li>Establish a secure remote session (SSH/TeamViewer).</li>
<li>Share console output with backend engineers.</li>
<li>Implement configuration fixes as directed.</li>
<li>Initiate Teams call and share screens</li>
</ul>
D. Post-Resolution Validation
✔ Functional Testing
<ul>
<li>Ping tests, traceroutes, and throughput checks.</li>
<li>Verify VLAN/access control for firewall rules.</li>
<li>Obtain Infosys client sign-off before departure.</li>
</ul>
<ol>
<li>Post-Support Steps</li>
</ol>
Step 6: Ticket Resolution &amp; Closure
<ul>
<li>If resolved, the engineer updates the ITSM ticket with:</li>
<li>Actions taken</li>
<li>Replaced components (if any)</li>
<li>Client confirmation (ITSM Approval or email approval)</li>
<li>If unresolved, a temporary workaround is implemented, and the ticket is escalated.</li>
</ul>
Step 7: Asset &amp; Documentation Update
<ul>
<li>Spare parts used are recorded in the ITSM asset inventory.</li>
<li>Network diagrams &amp; CMDB are updated if changes were made.</li>
</ul>

Network Support Engineer

<h3>Job Description</h3>
Job Description
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy &amp; Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. 
Click here to view our job video
MAJOR RESPONSIBILITIES
<ul>
<li>Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store</li>
<li>Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions</li>
<li>Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors</li>
<li>Assemble custom computers sold by our expert build-your-own (BYO) sales team</li>
<li>Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies</li>
<li>Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked</li>
<li>Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis</li>
<li>$18/hr during training</li>
<li>After training the pay is based on productivity with the average ranging between $20 to $34 per hour.</li>
</ul>
EDUCATION &amp; EXPERIENCE:
<ul>
<li>High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred</li>
<li>CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable</li>
<li>Excellent communication &amp; interpersonal skills combined with ability to multi-task and adjust priorities</li>
<li>Physical requirements: lift up to 50 lbs., stand for prolonged periods of time</li>
<li>Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays</li>
</ul>
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
<ul>
<li>Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates </li>
<li>Flexible Schedules &amp; Excellent Pay</li>
<li>Employee Discount that includes a Friends &amp; Family Discount Program</li>
<li>Tuition Reimbursement &amp; Education Discounts</li>
<li>Paid Time Off for Regular Associates</li>
<li>401K Plan with company match</li>
<li>Esteemed Vendor &amp; Company Job Training</li>
<li>Career Advancement Opportunities</li>
</ul>
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.

RETAIL COMPUTER TECHNICIAN

<h3>Job Description</h3>
Job Description
Job Description:
Boston Globe Media is seeking a software engineer for its Business Systems Team. As part of this role, the candidate will work with a team of other software engineers who support various business initiatives that include the CMS systems that power BostonGlobe.com &amp; Boston.com, as well as the ecommerce systems that support the sites and subscription management systems. This team is responsible for facilitating the data flow between business-critical systems and applications. 
Responsibilities:
You will work closely with other members of the team, as well as our Product and Project teams and other departmental engineering teams on various projects as they arise. You will be both an individual and team contributor. You'll work on projects that maintain, update, and improve our existing business systems applications and workflows. Keeping up to speed on the latest and greatest technologies. 
Qualifications: 
<ul>
<li>5+ years working with Node.js, Java, and other back-end frameworks</li>
<li>Experience with various databases MySQL, MS SQL, Snowflake, MariaDB, or PostgreSQL </li>
<li>Experience building REST APIs to push/receive data </li>
<li>Knowledge of server-side scripting languages such as JSP, PHP, or Groovy</li>
<li>Knowledge of shell scripting, such as Bash or Python. </li>
<li>Knowledge of version control systems such as Git, SVN</li>
<li>Knowledge of CI tools such as Jenkins and Docker</li>
<li>Familiarity with the agile methodology of software development</li>
<li>Experience with software development tools such as Jira</li>
<li>Strong analytical and communication skills in a hybrid work environment</li>
<li>A willingness to adapt and be audience-focused, with a curious mindset and a commitment to creating an inclusive work environment </li>
<li>Highly organized and motivated</li>
</ul>
Bonus Points:
<ul>
<li>Knowledge of React and/or similar JS frameworks</li>
<li>Familiarity with .NET, HTML, CSS, JavaScript, Progress, Perl, Powershell, Passenger</li>
</ul>
The BGMP office is located in downtown Boston, near Faneuil Hall and Quincy Market, and is easily accessible by MBTA and commuter rail lines. For this role, we will consider candidates who are based anywhere in the United States.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EEO Statement: At Boston Globe Media, our mission is to empower, connect, and convene our communities with independent, trusted journalism and storytelling. We know a critical part of achieving this is by having a workforce that is representative of the communities we serve. Boston Globe Media is an equal opportunity employer that welcomes candidates and colleagues of all backgrounds, experiences, perspectives, and skills.

Software Engineer - Business Systems

<h3>Job Description</h3>
Job Description
As a Hardware Systems Architect at OnLogic you steer the direction of OnLogic’s technology and product offerings. You want to make an impact on a rapidly growing company and drive product and customer success. You work closely with internal stakeholders such as Sales, Product Management, Marketing, Engineering as well as with customers and partners to identify the current and future pain points and to develop the differentiated solutions that will enable our customers.
On an average day, you'll...
<ul>
<li>Research, define, introduce, and promote competitive and differentiated solutions that are consistent with new and existing market trends, company direction and core customer needs as well as revenue and profitability goals.</li>
<li>Work with Sales, Engineering, Marketing, and Partners to evaluate, develop, and launch new and unique products.</li>
<li>Develop and maintain high level technology and product roadmap.</li>
<li>Ensure Technology leadership for OnLogic’s product lines in alignment to verticals specific products and strategies.</li>
<li>Define new technologies and use cases, applications, and markets for technologies.</li>
<li>Cooperate with Sales and respond to potential opportunities through direct customer requests or customer pain points, hurdles or challenges.</li>
<li>Work with customers on defining the best fit solution to accomplish the customer’s end goals. This encompasses hardware and software architectures.</li>
<li>Identify, research, and propose potential technology and software partner candidates and accompanying business models.</li>
<li>Support and participate in technical escalations and issue resolution.</li>
</ul>
​The team you will be joining: 
At OnLogic the Product Management team is a highly skilled group of professionals who drive product innovation and ensure long-term business success. This team strategically orchestrates collaboration among engineering, operations, supply chain, marketing, sales, customer support, and executive leadership, bringing deep technical knowledge, market insight, and customer understanding to their role. Competent in analyzing market trends and technological advancements, they proactively define robust product roadmaps that align directly with the company’s vision and growth strategy. As a central, integral function within the organization, the Product Management team shapes the company's future by ensuring that products are not only technically sound and commercially viable but also positioned to meet evolving customer needs, secure competitive advantage, and drive sustainable profitability.
<ul>
<li>Learn more about Life at OnLogic. </li>
</ul>
Requirements
<ul>
<li>You have a keen sense of business and are a strategic thinker</li>
<li>You have a minimum of 10 years experience as a Systems or Solution Architect.</li>
<li>You have extensive technical background relating to computer hardware and software application integration.</li>
<li>You have a Bachelor’s degree in Electrical Engineering, Computer Science or Computer Engineering or related technical field.</li>
<li>You have industry experience relating to at least one or more of the following areas: Artificial Intelligence, Machine learning, Industry 4.0, Security &amp; Surveillance, Computer Vision, Edge Computing, etc.</li>
</ul>
Who we're looking for:
A Systems Architect with a keen sense of Business able to analyze markets, technologies, customer needs and who helps us make the right choices in terms of product offering. The ideal candidate has a strong technical background and is very well versed in computers and technology.
<ul>
<li>You have strong skills in troubleshooting and out of the box thinking.</li>
<li>You have excellent problem solving and analytical skills.</li>
<li>You manage time and shifting priorities well, and you effectively communicate changes or project milestones across functional teams.</li>
</ul>
Who we are:
OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.
Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.
We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.
To learn more about our values, our mission and what it's like to work at OnLogic, visit <a href="http://www.onlogic.com/careers" target="_blank">www.onlogic.com/careers</a>.
Benefits
The salary range for this role is $140,000 to $180,000. We determine final compensation based on discussions with applicants and their experience in similar roles. 
<ul>
<li>A competitive Salary based upon your experience and the requirements of the role</li>
<li>A comprehensive Benefits package</li>
<li>401k Plan with 3% Employer Contribution</li>
<li>An Annual Profit Share Bonus </li>
<li>Paid Maternity &amp; Paternity Leave, and Short &amp; Long Term Disability</li>
<li>Opportunity to Participate in our Employee Stock Purchase Plan</li>
<li>A personal development plan created to help you (and us) grow</li>
</ul>
#LI-CH1 #LI-Onsite

Senior Hardware Systems Architect

<h3>Job Description</h3>
Job Description
IT Support Specialist
We’re seeking a skilled IT Support Specialist to join a dynamic team, providing both hands-on and remote technical assistance.
Key Responsibilities:
<ul>
<li>
Deliver&nbsp;60% in-person and 40% remote&nbsp;(phone, email, chat) support.
</li>
<li>
Rotate into a weekly&nbsp;8-hour help desk shift&nbsp;handling tickets.
</li>
<li>
Resolve Level I incidents and escalate complex issues.
</li>
<li>
Troubleshoot&nbsp;hardware, software, and network&nbsp;problems.
</li>
<li>
Ensure issues are properly documented and resolved.
</li>
<li>
Collaborate with IT teams across security, infrastructure, and applications.
</li>
<li>
Follow and enforce&nbsp;IT security policies&nbsp;and procedures.
</li>
<li>
Contribute to the internal knowledge base.
</li>
<li>
Support ongoing service improvement efforts.
</li>
<li>
Handle multiple support tasks and projects efficiently.
</li>
</ul>
Position Details:
This is a&nbsp;six-month contract-to-hire&nbsp;role supporting multiple office locations (Westborough, Holliston, Millbury, and Auburn), with occasional travel required. Some&nbsp;on-call, weekend work, and 3-5 hours of overtime per week&nbsp;may be necessary.
Benefits:
<ul>
<li>
Competitive compensation
</li>
<li>
Retirement plan with employer match
</li>
<li>
Medical, dental, vision, and disability coverage
</li>
<li>
Additional voluntary benefits, including FSAs
</li>
</ul>
Requirements:
<ul>
<li>
1+ years of IT support experience&nbsp;(or 2+ years without a degree/certification)
</li>
<li>
Proficiency in&nbsp;Windows, Microsoft Office, Active Directory, and networking
</li>
<li>
Experience with&nbsp;PC imaging, email security tools, and encryption validation
</li>
<li>
Strong&nbsp;customer service, documentation, and troubleshooting&nbsp;skills
</li>
<li>
Ability to work flexible hours, be on call, and handle occasional weekend projects
</li>
<li>
Valid driver’s license, reliable vehicle, and clean driving record
</li>
<li>
Comfortable using a personal phone for work calls/texts
</li>
<li>
Must pass a&nbsp;background check and drug test (excluding marijuana)
</li>
</ul>

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