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<h3>Job Description</h3>
Job Description
GUEST SERVICE agent
BASIC FUNCTION&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Guest Services Attendant is responsible for ticket sales, answering phones, utilizing POS and Credit Card technology, daily cash outs, assisting with customer check in and out for lodging. Attendants are often the first contact with our guests and must maintain a friendly guest-centric attitude to ensure our high quality service standards are achieved with every guest interaction.
CHARACTERISTIC DUTIES &amp; RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>Selling Tickets and other products</li>
<li>Organizing season pass holders information</li>
<li>Answering Phones</li>
<li>Communicate with others on the daily Ticket knowledge </li>
<li>Using computerized Point-of-Sale and Credit Card terminals</li>
<li>Lost and Found</li>
<li>Lodging check in </li>
<li>Other duties and responsibilities as assigned</li>
</ul>
SUPERVISION RECEIVED&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Direction is received from the Ticket Manager
QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Successfully pass a background screening</li>
<li>Must be able to work weekends and holidays</li>
<li>Must have a positive attitude and maintain composure under pressure</li>
<li>Must be able to lift a maximum of 25 pounds</li>
<li>Must be able to multi task in a fast paced work setting</li>
</ul>
At Ragged Mountain we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the recreation field, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.
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Guest Service Agent

<h3>Job Description</h3>
Job Description
Join Our Team as a House Attendant! 
About Us
The House Attendant keeps public areas sparkling, helps guests with a smile, sets up fun events, and supports the housekeeping team. This role needs detail-oriented folks who can handle physical tasks and provide top-notch service. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in all facilities and equipment. Spruce up lobbies, hallways, and restrooms. Make sure everything shines, from carpets to furniture. </li>
<li>Guest Service &amp; Communication: Be quick to respond to guest requests and deliver items with a friendly attitude. Exhibit great customer service skills. </li>
<li>Teamwork: Assist with setting up meeting rooms and events. </li>
<li>Safety and Compliance: Safeguard sensitive areas and handle lost-and-found items. Practicesafeworkhabitstoavoidpossibleinjuries.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>HighSchooldiplomaorequivalent,and/orexperienceinahotelorrelatedfieldpreferred.</li>
<li>Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). </li>
<li>Must work well in stressful, high pressure situations. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Welcome to Hotel Champlain Burlington, Curio Collection by Hilton. Unwind and explore Vermont from the ideal home base. Located where Lake Champlains natural beauty meets Burlingtons modern urban buzz. Discover a new neighborhood landmark that raises the bar in genuine and unexpected ways. A place where dreamers like you wake up every day to make their vision a realityand where theres always something new to excite you.
 Application deadline for Colorado positions:

Hotel Champlain Burlington, Curio Collection - House Attendant-Lobby

<h3>Job Description</h3>
Job Description
Front Desk Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates, registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required with College course work in related field preferred</li>
<li>Experience in a hotel or a related field preferred, especially a role with leadership experience</li>
<li>Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests</li>
<li>Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers</li>
<li>Must be able to convey information and ideas clearly</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately</li>
<li>Must work well in stressful, high pressure situations</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions</li>
<li>Must maintain composure and objectivity while under pressure</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and associates in a friendly, service oriented manner</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel</li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations</li>
<li>Maintain a friendly and warm demeanor at all times</li>
<li>Conducts thorough orientation for other Front Desk Agents</li>
<li>Attentively assists with higher-level concerns and/or questions from guests or Associates</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation</li>
<li>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel</li>
<li>Follow all Aimbridge Hospitality credit policies</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario</li>
<li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology</li>
<li>Have knowledge of and assist in emergency procedures as required</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system</li>
<li>Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates</li>
<li>Attend meetings as required by management</li>
<li>Perform any other duties as requested by management</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets</li>
<li>Drive safely on behalf of the company for business reasons</li>
<li>Maintain a high level of trust and responsibility</li>
<li>Represent the company with certain level of reputation and good character as well as exercise sound judgement</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Candlewood Suites Boston North Shore Danvers - Front Desk Lead

<h3>Job Description</h3>
Job Description
Informacin disponible en espaol a continuacin.
The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.
 El Mesero de Room Service es responsable de tomar y entregar ordenes de comidas y bebidas En-Cuarto, servir comidas y bebidas en cuarto, preparar cuenta y aceptar pago ; proveer el servicio de ms alta calidad posible a los huspedes y a los meseros mientras mantiene los niveles ms altos de limpieza y saneamiento durante las horas de operacin.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li>
<li>Alcohol Awareness Certification (must comply with State regulations)</li>
<li>Food Handlers certification (must comply with State regulations)</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
</ul>
<ul>
<li>Se prefiere diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado.</li>
<li>Certificacin para manejar alimentos y Certificacin para Servir alcohol (debe cumplir con requisitos del Estado)</li>
<li>Tiene que poder expresar claramente informacin e ideas.</li>
<li>Tiene que poder evaluar y seleccionar entre varias opciones alternativas rpida y acertadamente.</li>
<li>Tiene que poder trabajar bien bajo presin.</li>
<li>Tiene que poder bregar efectivamente con problemas en el trabajo, incluyendo el poder anticipar, evitar y resolver problemas cuando sea necesario.</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.</li>
<li>Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.</li>
<li>Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.</li>
<li>Ensure that the room service area and Cafe wait station is kept clean and tidy.</li>
<li>Follow Aimbridge Hospitality's portion control and checking procedures precisely.</li>
<li>Be familiar with the operation of the P.O.S. system.</li>
<li>Carry out cashiering functions in closing checks and servicing the guest.</li>
<li>Follow all state liquor laws.</li>
<li>Maintain a warm, friendly demeanor at all times.</li>
<li>Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.</li>
<li>Perform other tasks/jobs as assigned by the supervisor or manager.</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets </li>
<li>
 Maintain a high level of trust and responsibility
</li>
<li>
Represent the company with certain level of reputation and good character as well as exercise sound judgement
</li>
</ul>
<ul>
<li>Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes.</li>
<li>Cumplir con los requisitos de certificacin requeridos para la posicin incluyendo certificado para manejar alimentos , certificado para servir alcohol, seguridad, etc.</li>
<li>Llevar a cabo los deberes de abertura y cierre de acuerdo con las normas de Aimbridge Hospitaltiy para asegurar que los huspedes sean servidos pronta y eficientemente.</li>
<li>Servirle a los huspedes todas las bebidas y los alimentos pedidos de manera calurosa, simptica, corts y profesional.</li>
<li>Asegurar que el rea de room service y la estacin de los meseros del Caf se mantengan limpias y ntidas.</li>
<li>Seguir precisamente los procedimientos de Aimbridge Hospitality para el control de porciones y el procesado de cuentas / cheques.</li>
<li>Estar familiarizado con la operacin del Sistema Punto de Ventas (P.O.S.)</li>
<li>Llevar a cabo funciones de cajero para cerrar los cheques y servir al husped.</li>
<li>Observar todas las leyes estatales sobre las bebidas alcohlicas.</li>
<li>Mantener un comportamiento caluroso y simptico en todo momento.</li>
<li>Asegurar que los pasillos estn libres de escombros relacionados con el servicio y que todas las bandejas de room service sean regresadas a la cocina para ser desmontadas y limpiadas.</li>
<li>Llevar a cabo otra tarea segn asignada por el supervisor o gerente.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - Room Service Server

<h3>Job Description</h3>
Job Description
Join Our Team as a House Attendant! 
About Us
The House Attendant keeps public areas sparkling, helps guests with a smile, sets up fun events, and supports the housekeeping team. This role needs detail-oriented folks who can handle physical tasks and provide top-notch service. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in all facilities and equipment. Spruce up lobbies, hallways, and restrooms. Make sure everything shines, from carpets to furniture. </li>
<li>Guest Service &amp; Communication: Be quick to respond to guest requests and deliver items with a friendly attitude. Exhibit great customer service skills. </li>
<li>Teamwork: Assist with setting up meeting rooms and events. </li>
<li>Safety and Compliance: Safeguard sensitive areas and handle lost-and-found items. Practicesafeworkhabitstoavoidpossibleinjuries.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>HighSchooldiplomaorequivalent,and/orexperienceinahotelorrelatedfieldpreferred.</li>
<li>Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). </li>
<li>Must work well in stressful, high pressure situations. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - House Attendant

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Candlewood Suites Boston North Shore Danvers - Front Desk Agent

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor 
About Us: 
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Guest Services:Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries. </li>
<li>Night Audit:Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing. Must be detail oriented. </li>
<li>Security: Conduct security walks to ensure guest and property safety. </li>
<li>Reporting:Prepare daily reports and the Daily Flash Report for management insights. </li>
<li>Collaboration:Work with other departments for smooth operations and exceptional service. </li>
<li>Skills:Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence. </li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>1 year in a hotel or related field. Supervisory experience is a plus. </li>
<li>High School diploma or equivalent required; college coursework beneficial. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Off I-93, our hotel is in the Cummings Park Business Center, next to local shopping and quick bites. We're 10 minutes from Woburn Anderson Transportation Center, which provides a rail link to downtown Boston reach the station via free shuttle, covering five miles. Enjoy free parking, our indoor pool, and fitness center.
 Application deadline for Colorado positions:

Hilton Boston Woburn - Night Auditor

<h3>Job Description</h3>
Job Description
The Maintenance Engineer holds a pivotal role in ensuring the efficient operation, maintenance, and repair of hotel equipment and facilities. This position demands strong technical skills, troubleshooting abilities, and attention to detail to address maintenance needs spanning HVAC, plumbing, electrical, and mechanical systems. Alongside technical expertise, the role requires physical stamina, adept time management, and a collaborative spirit to foster a safe and well-maintained environment for guests and staff. 
JOB RESPONSIBILITIES:
Technical &amp; Preventive Maintenance
<ul>
<li>Perform daily inspections, maintenance, and repairs on plumbing, HVAC, electrical, and other hotel systems. </li>
</ul>
<ul>
<li>Conduct preventive maintenance on guest rooms, common areas, and equipment such as refrigerators, ice machines, and exhaust fans. </li>
</ul>
<ul>
<li>Repair minor carpentry, painting, and furniture issues to maintain property aesthetics and functionality. </li>
</ul>
Troubleshooting &amp; Problem-Solving
<ul>
<li>Diagnose and resolve equipment malfunctions, leaks, electrical issues, and maintenance requests in a timely manner. </li>
</ul>
<ul>
<li>Respond promptly to emergencies such as fire alarms, power failures, or mechanical breakdowns, ensuring guest safety. </li>
</ul>
Safety Compliance
<ul>
<li>Lift and move objects (50+ lbs.), stand, walk, climb ladders, and perform other physically demanding tasks. </li>
</ul>
<ul>
<li>Follow OSHA safety guidelines when handling tools, chemicals, and machinery.</li>
<li>Maintain cleanliness and safety of work areas, ensuring proper storage of tools and hazardous materials. </li>
</ul>
Required Qualifications
<ul>
<li>High School diploma or equivalent required. </li>
</ul>
<ul>
<li>Experience in hotel maintenance or a related field preferred. </li>
</ul>
<ul>
<li>Trade license (plumbing, electrical, HVAC, carpentry) is highly desirable.</li>
<li>Valid driver's license required, with an acceptable Motor Vehicle Record (MVR). </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
This all-suite hotel offers a complimentary cooked-to-order breakfast and an on-site restaurant, Porter Grill and Bar. The Logan Airport Embassy Suites features two-room suites with 2 HDTVs and a sofa bed. Guests can also take advantage of in-room microwaves and refrigerators as well as the free evening manager's reception, featuring light snack and nonalcoholic beverages. The hotel also features business facilities with a conference area for up to 300 guests. A fitness center, indoor pool and a whirlpool are also available. Exploring Boston is easy when staying at the Embassy Suites Boston at Logan Airport. With free shuttle service to the 'T' (underground) station, guests can easily visit the attractions of the city center. The Boston Convention Center as well as the city's financial district are within an 5 miles radius of the property.
 Application deadline for Colorado positions:

Embassy Suites Boston at Logan Airport - Engineer

<h3>Job Description</h3>
Job Description
Join Our Team as a House Attendant! 
About Us
The House Attendant keeps public areas sparkling, helps guests with a smile, sets up fun events, and supports the housekeeping team. This role needs detail-oriented folks who can handle physical tasks and provide top-notch service. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in all facilities and equipment. Spruce up lobbies, hallways, and restrooms. Make sure everything shines, from carpets to furniture. </li>
<li>Guest Service &amp; Communication: Be quick to respond to guest requests and deliver items with a friendly attitude. Exhibit great customer service skills. </li>
<li>Teamwork: Assist with setting up meeting rooms and events. </li>
<li>Safety and Compliance: Safeguard sensitive areas and handle lost-and-found items. Practicesafeworkhabitstoavoidpossibleinjuries.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>HighSchooldiplomaorequivalent,and/orexperienceinahotelorrelatedfieldpreferred.</li>
<li>Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). </li>
<li>Must work well in stressful, high pressure situations. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
Off I-93, our hotel is in the Cummings Park Business Center, next to local shopping and quick bites. We're 10 minutes from Woburn Anderson Transportation Center, which provides a rail link to downtown Boston reach the station via free shuttle, covering five miles. Enjoy free parking, our indoor pool, and fitness center.
 Application deadline for Colorado positions:

Hilton Boston Woburn - House Attendant-Lobby

<h3>Job Description</h3>
Job Description
The Night Audit Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
<ul>
<li>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li>Supervisory experience required.</li>
<li>Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.</li>
<li>Must have a valid driver's license from the applicable state.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li>
<li>Motivate, coach, counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s.</li>
<li>Ensure compliance to brand and company training, using the steps to effective training according to Aimbridge Hospitality standards.</li>
<li>Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.</li>
<li>Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s.</li>
<li>Develop employee morale and ensure training of Guest Services personnel.</li>
<li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.</li>
<li>Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.</li>
<li>Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.</li>
<li>Participate in required M.O.D. program as scheduled.</li>
<li>Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li>Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.</li>
<li>Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.</li>
<li>Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.</li>
<li>Ensure that no-show revenue is maximized through consistent and accurate billing.</li>
<li>Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li>
<li>Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li>
<li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li>
<li>Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.</li>
<li>Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.</li>
<li>Ensure implementation of all Aimbridge Hospitality policies and house rules.</li>
<li>Understand hospitality terms.</li>
<li>Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.</li>
<li>Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.</li>
<li>Ensure correct and accurate cash handling at the Front Desk.</li>
<li>Attend monthly all-employee team meetings and any other functions required by management.</li>
<li>Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.</li>
<li>Obtain all necessary information when taking room reservations.</li>
<li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li>Be aware of all rates, packages and promotions currently underway.</li>
<li>Follow and enforce all Aimbridge Hospitality hotel credit policies.</li>
<li>Process and handle guest laundry (property specific).</li>
<li>Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li>
<li>Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards.</li>
<li>Establish and maintain key control system.</li>
<li>Ensure participation within department for monthly Aimbridge team meeting.</li>
<li>Focus the Guest Services Department on their role in contributing to the guest service scores.</li>
<li>Monitor all V.I.P.'s, special guests and requests.</li>
<li>Maintain required pars of all front office and stationary supplies.</li>
<li>Review daily Front Office work and activity reports generated by Night Audit.</li>
<li>Review Front Office log book and Guest Request log on a daily basis.</li>
<li>Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.</li>
<li>Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.</li>
<li>Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.</li>
<li>Conduct meetings according to Aimbridge Hospitality standards as required by management.</li>
<li>Other duties as required.</li>
</ul>
PROPERTY INFORMATION: 
Located in Bostons Seaport District, Westin Boston Waterfront features a vertical garden a natural feature that purifies the air. The Institute Of Contemporary Art, Boston Convention Exhibitors Center and Boston Children's Museum are all within walking distance of the property. Enjoy a restful night's sleep in the Boston Waterfront Westin's guestrooms, featuring a flat-screen TV, a coffee maker with Starbucks Coffee and a bathrobe. Start the day with a buffet breakfast at the on-site Sauciety restaurant.
 Application deadline for Colorado positions:

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