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job_organization_name

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state

<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION

JobTitle: Concierge, Day Shift
Supervisor: Executive Director or Business Office Administrator
FLSAStatus: Hourly, non-exempt
DateApproved: September 2021
OVERALL JOB PURPOSE
Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
<ul>
<li>Must be 18 years of age</li>
<li>Ability to work with little supervision and maintain a high level of performance and customer service</li>
<li>Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff</li>
<li>Meet state related requirements (if applicable to position)</li>
<li>Ability to work in a team setting and be a team player</li>
<li>Maintain a positive, respectful, and professional approach with coworkers and residents</li>
<li>Ability to keep all business and operations information confidential</li>
<li>Possess organizational skills and ability to problem solve</li>
<li>Possess excellent customer service and public relations skills</li>
<li>Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards</li>
<li>Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time</li>
<li>Experience in computer use and relevant software applications are preferred</li>
<li>Experience with or the ability to use multi-line telephone system</li>
<li>Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)</li>
</ul>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Staff the reception desk continuously during assigned period</li>
<li>Arranges coverage of reception desk during break and lunch periods</li>
<li>Graciously greets all visitors and politely assists them as necessary</li>
<li>Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance</li>
<li>Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log</li>
<li>Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)</li>
<li>Maintains a clean and safe workspace, community entrance, lobby, and hydration station</li>
<li>Prepares refreshments and pours coffee in the dining room during mealtimes as needed</li>
<li>Sort and direct mail to managers, residents, or forwarding to family as needed</li>
<li>Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)</li>
<li>Promptly and courteously answers telephone, directing incoming communications to appropriate person</li>
<li>Monitors fax machine, directing incoming communications to appropriate person</li>
<li>Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance</li>
<li>Performs clerical duties as directed</li>
<li>Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable</li>
<li>Maintains inventory control system for all office supplies and notifies manager of any needed supplies</li>
<li>Performs simple, routine maintenance of office equipment</li>
<li>Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner</li>
<li>Performs other duties as assigned by Supervisor</li>
</ul>
OTHER JOB DUTIES AND RESPONSIBILITIES
<ul>
<li>Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others</li>
<li>Meet the assigned work requirements of the job. Regular attendance is required</li>
<li>Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude</li>
<li>Represent the Community in a professional, courteous, and friendly manner</li>
<li>Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor</li>
<li>Adhere to company policies, procedures, and standards</li>
<li>Promote resident advocacy and demonstrate excellent customer service at all times</li>
<li>Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)</li>
<li>This position has no supervisory responsibilities</li>
<li>Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)</li>
</ul>

PHYSICALREQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Stand
X
Walk
X
Sit
X
Pushing, pulling and/or reaching
X
Grasping and fine manipulation
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X

Lifts Weight or Exerts Force
20% or less
20% to
40%
40% to
60%
60% to
80%
80% to
100%
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Concierge, Day Shift-IL

<h3>Job Description</h3>
Job Description
 Bella Santé is currently looking to hire full-time and part-time front desk Spa Concierge.
In business for over 20 years, our ‘Best of Boston’ awards span over a decade. We are proud of our numerous awards and accolades, which is a testament to our talented staff and executive team and their commitment to delivering world class service and relaxation to our clients.
We offer competitive pay and benefits (for qualifying employees) which include medical, dental , 401k , paid vacation and sick time and complimentary spa treatments and generous product discounts .
Our Spa Concierge are responsible for creating a welcoming environment for our guests and members. Responsibilities include but are not limited to:
<ul>
<li> Greeting all guests</li>
<li> Answering the telephone</li>
<li> Assisting guests with questions regarding spa services and products</li>
<li> Checking guests in and out</li>
<li> Scheduling appointments</li>
<li> Ensure that the retail items are stocked and properly maintained.</li>
</ul>
Strong customer service and organization skills are a must for this position.
Visit us at <a href="http://www.bellasante.com/collections/careers" target="_blank">www.bellasante.com/collections/careers</a> to view more about this opportunity and why you should work at Bella Santé.
To be considered for this position, all candidates are asked to email an updated resume for review or stop into the spa to fill out an application. Our Spa is located at 190 Linden Street, Wellesley, MA. Applicants must be eligible to work in the United States without sponsorship.
Success in the spas will fast track your career growth with us. The opportunities are endless with Bella

Concierge

<h3>Job Description</h3>
Job Description
About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.
 Position Overview: Circles is looking for a hospitality minded Employee Experience Concierge who loves working with people! This role is perfect for you if you are outgoing, industrious, and have a passion for providing the highest level of service. 
On a typical day you will research a trip to Disney World for a family of four, write an article about local restaurants in your area, host an onsite table to promote Circles, do a virtual presentation on the concierge service for a team of 20, connect with an onsite lead for an upcoming program and finish your day with finding fun events for associates to do that evening! 
This is a full-time, 100% on-site position with a schedule of Monday through Friday from 8:30am to 5:00pm
Compensation for this role is $21.00 to $24.00 per hour
Who you are: 
<ul>
<li>Exceptional written and verbal communication skills</li>
<li>Confident and outgoing</li>
<li>Building meaningful relationships comes naturally to you.</li>
<li>Tech savvy; Comfortable with computers and technology</li>
<li>Excellent listening and conversational skills</li>
<li>Strong attention to detail and the ability to follow processes 100% of the time.</li>
<li>Professional communicator</li>
<li>Engaging</li>
</ul>
Requirements
<ul>
<ul>
<li>Manage and prioritize multiple tasks daily</li>
<li>Ability to meet/exceed productivity and quality standards</li>
<li>Excellent written and oral communication skills</li>
<li>Ability to adhere to schedule</li>
<li>Ability to flex schedule to meet business needs</li>
<li>Active listening</li>
<li>Desire for continuous learning and improvement</li>
<li>Flexibility to adapt to changing tasks/priorities</li>
<li>2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred</li>
<li>Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding</li>
<li>Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment</li>
<li>Must have reliable transportation</li>
<li>High school diploma or GED required</li>
</ul>
</ul>
Benefits
<ul>
<li>Medical, dental, vision Insurance starting the first day of the month after hire</li>
<li>Long term and short-term disability insurance paid for by Circles</li>
<li>401k with match</li>
<li>Life insurance paid for by Circles</li>
<li>Up to 15 days of PTO your first year</li>
<li>Paid holidays</li>
<li>Access to discount programs</li>
<li>30 day paid sabbatical</li>
<li>HSA/FSA account eligibility</li>
<li>Access to Employee Assistance Program</li>
</ul>

Employee Experience Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
 
Summary:
The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Duties &amp; Responsibilities:
<ul>
<li>Check front office accounting records for accuracy summarize information for the hotel's financial records</li>
<li>Track room revenue, occupancy percentages, and other front office operating statistics</li>
<li>Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day</li>
<li>Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier</li>
<li>Process guest charges voucher and credit card vouchers</li>
<li>Transfer charges and deposits to master accounts</li>
<li>Check to see that all charges are assigned to the appropriate departments</li>
<li>Verify that all transactions performed at the front desk are supported by documentary evidence and signatures</li>
<li>Print and file reservations for the next business day</li>
<li>Monitor the current status of coupon, discount, and other promotional programs</li>
<li>Perform check-ins and check-outs as well as wake-up calls</li>
<li>Summarize results of operations for management</li>
<li>Balance the days charges, making corrections as necessary</li>
<li>Respond to guest needs, special requests, and complaints</li>
<li>Additional tasks may be assigned at any given time</li>
</ul>
Requirements:
Qualifications:
<ul>
<li>Hilton Experience is a big plus!</li>
<li>High school graduate or equivalent</li>
<li>Minimum one (1) year of hotel front desk experience</li>
<li>Understand basic principles of auditing, balancing, and closing out accounts</li>
<li>Know how to operate front office equipment</li>
<li>Experience handling cash, accounting procedures, and general administrative tasks.</li>
<li>Excellent customer service skills.</li>
<li>Ability to lift 50 lbs. and sit, stand, or walk for extended periods of time.</li>
</ul>
 
Benefits:
<ul>
<li>Competitive salary</li>
<li>Annual review with increase potential</li>
<li>401k program with company match</li>
<li>Additional benefits may be available</li>
</ul>
 
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
<ul>
<li>Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. </li>
<li>Lead with Heart - Be kind, passionate and hospitable.</li>
<li>Be Accountable - Take ownership and deliver results.</li>
<li>Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li>
<li>Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li>
</ul>
 
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Night Auditor

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors</li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement </li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to identify and correct potential security problems (locking doors after hours, etc)</li>
<li>Ability to work alone and work well in stressful situations </li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance </li>
<li>HSA &amp; FSA plans available! </li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance </li>
<li>Commuter benefits including transit &amp; parking </li>
<li>Pet Insurance </li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
 
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work </li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

<h3>Job Description</h3>
Job Description
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Full Time 
Job Summary: The perfect candidates will be responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments and must be able to work independently as well as with a team. This position is also responsible for assessing all visitors, and employees. This position mainly provides services and support to staff in a manner that meets or exceeds community expectations. Free parking in our heated garage!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
<ul>
<li>Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Dress professional/business casual.</li>
<li>Fills out Sales Inquiry cards for Community Relations Director.</li>
<li>Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.</li>
<li>Deliver packages that are delivered to community for residents.</li>
<li>Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.</li>
<li>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li>
<li>Coordinates guestroom reservations.</li>
<li>Receives, sorts, and routes mail, and maintains and routes publications.</li>
<li>Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li>
<li>Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li>
<li>Performs other clerical duties as needed, such as filing, photocopying, and collating.</li>
<li>Maintains emergency binders.</li>
<li>Coordinates all Move in door cards, packets and updates resident listing with phone number and name.</li>
<li>Makes sales packets for sales manager when needed</li>
<li>Puts together all event planning materials for sales manager.</li>
<li>Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.</li>
<li>Collects money for meal tickets, etc.</li>
<li>Follows all infectious disease protocols mandated by the company and EOEA. </li>
<li>May perform other duties as assigned.</li>
</ul>

Minimum Qualifications:

<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.</li>
</ul>
Required Behavior:

<ul>
<li>Arrives to work on time.</li>
<li>Absence and tardiness is minimal.</li>
<li>Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.</li>
<li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li>
<li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li>
<li>Able to work cooperatively with a group of people to achieve goals and objectives.</li>
<li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to work various tasks as when asked by your supervisor.</li>
<li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li>
</ul>
Physical Demands:
<ul>
<li>Physically able to move at least 50 lbs. without assistance.</li>
<li>Physically able to bend, reach, and work in small areas.</li>
<li>Physically able to push and pull equipment and furnishings.</li>
<li>Physically able to stand for long periods of time.</li>
</ul>
Benefits:
Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus.

Concierge - Full Time Susan Bailis Assisted Living

<h3>Job Description</h3>
Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality and the John Carver Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.&nbsp;Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Part time hours - $16 per hour
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.&nbsp; Additional benefits may be available based on property specific locations!</li>
</ul>
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Encore Boston Harbor&nbsp;&nbsp;
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
The Encore Boston Harbor Concierge is responsible for providing exceptional service including proactively anticipating the needs of Encore guests. Concierge are committed to providing personalized services of the highest level including but not limited to: restaurant reservations, show tickets, transportation arrangements, shopping, spa &amp; salon services and amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind.&nbsp; The Concierge will develop and maintain relationships with key vendors and local partners.&nbsp; Responsibilities include, but are not limited to: supporting the department strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:&nbsp;&nbsp; 
<ul>
<li>Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.&nbsp;</li>
</ul>
<ul>
<li>Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.&nbsp; Identifies key drivers of success.</li>
<li>Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.</li>
<li>Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.</li>
<li>Delivers and maintains a maximum level of service.&nbsp;</li>
<li>Contributes to company-wide communication and best practices.</li>
<li>Keeps informed of all new developments within the department.</li>
</ul>
<ul>
<li>Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.</li>
<li>Resolves guest issues according to established policies and procedures.&nbsp;</li>
<li>Exhibit exceptional, detailed knowledge&nbsp;about&nbsp;local shopping, entertainment,&nbsp;dining and business venues, as&nbsp;well as special local events.&nbsp;&nbsp;</li>
<li>Responsible for maintaining vendor relationships with a focus on quality, consistency, and cost.&nbsp;</li>
<li>Utilizes in-depth knowledge of all services and attractions at Encore Boston Harbor and the Greater Boston area to create unique and outstanding guest experiences.</li>
<li>Works with safety as a priority and follows department and company safety standards.</li>
<li>Maintains relevant knowledge of industry through continuing education and training.</li>
<li>Provide guest assistance with florists, couriers, mail services, tours, tickets, reservations, ect</li>
<li>Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.&nbsp; Handle reservations and obtain/issue tickets where applicable.</li>
<li>Understand and anticipate customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel</li>
<li>Performs any other job-related duties as assigned.</li>
</ul>
Qualifications 
JOB REQUIREMENTS: &nbsp;
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Education and/or Experience:&nbsp; 
At least 2-3 years as a hotel concierge.
High school degree or equivalent required.&nbsp; Bachelor’s Degree in a related field or equivalent experience preferred.
Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of union as well as non-union working environments preferred.
Membership in the Les Clefs d’Or and The Greater Boston Concierge Association (GBCA) preferred.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.&nbsp; Ability to respond to common inquiries from other employees or guests. Fluency in English.&nbsp; Ability to write detailed instructions and correspondence.&nbsp; Ability to effectively present information in one-on-one and group situations.
Second language a plus.
Mathematical Skills &amp; Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request.&nbsp; Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp;
Physical Demands: 
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.&nbsp;
Work Environment: 
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is typically moderate.&nbsp; When on the hotel floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.</li>
<li>Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.</li>
<li>Reliable, consistent, and punctual attendance is required.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job Description
Salary: $25-$30 / hour
What makes FLIK click
 What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. 
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
The Ambassador/Concierge is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times. Located at the Front Desk, the Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. Key Responsibilities:
<ul>
<li>Provide high-level internal and external customer support</li>
<li>Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.</li>
<li>Assist in making space reservations using an online tool and escorting guests throughout the office</li>
<li>Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest</li>
<li>Coordinate luggage drop-off and pick-up</li>
<li>Manage the access badge process for employees and visitors according to client standards</li>
<li>Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen</li>
<li>Provide general travel support (arranging for transportation, providing directions, etc.)</li>
<li>Coordinate and arrange basic office equipment repairs and maintenance</li>
<li>Carry out instructions for security, fire, health and safety guidelines</li>
<li>Provide first-line support for basic office technology</li>
<li>General administrative support</li>
<li>Interface with vendors to provide seamless customer support</li>
<li>Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.</li>
<li>Maintain a strong awareness of business activity and communicate all updates with your team members.</li>
<li>Communicate and interact effectively with all other departments.</li>
<li>Conduct opening and closing walkthroughs when business requires</li>
</ul>
Preferred Qualifications:
<ul>
<li>A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.</li>
<li>The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.</li>
<li>Excellent listening and oral communication skills.</li>
<li>Basic computer skills and knowledge of office technology / equipment.</li>
<li>Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.</li>
<li>A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.</li>
<li>Two to three years' experience in a client service / reception position within a hospitality or corporate environment. </li>
</ul>
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1422694
Flik Hospitality Group&nbsp;
JEANNE M LANE&nbsp;
[[req_classification]]&nbsp;

AMBASSADOR / CONCIERGE

<h3>Job Description</h3>
Job Description
Context Travel is always&nbsp;looking for great experts and licensed guides in cities around the world! If you think you fit the bill or know someone who does, please apply via our guide application here.&nbsp;
Context offers cultural and historical tours and activities led by deep subject-matter experts in over 60&nbsp;destinations around the world. With coverage of lesser-known locales as well as main city sites, our expert guides take clients through in-depth, thematic topics to help them get to know a city more deeply.&nbsp;Context tours are designed to be the ideal environment for learning—they are conversation-driven experiences that are structured, but never scripted. From&nbsp;Paris to Tokyo to New York to Mexico City, we have a global network of architects, historians, food experts, ecologists, archaeologists, artists - and more - showing their cities to intellectually curious clients.
Join our global community of guides and experts and learn more about the benefits of working for an international travel company, a learning organization invested in sustainability and transformational travel.&nbsp;
Our experts work on a freelance basis, according to their schedules and expertise. There are no fixed hours per week. It's a great opportunity for Ph.D. students, professors, tour guides, or academic enthusiasts. We welcome applications from individuals with the following profession or expertise:
<ul>
<li>Architecture</li>
<li>Anthropology</li>
<li>Art and Art History</li>
<li>Archaeology</li>
<li>Food and beverage&nbsp;</li>
<li>History (especially early American)</li>
<li>Sociology</li>
<li>Urban planning and/or environment</li>
<li>City specialists</li>
</ul>
Requirements
<ul>
<li>Applicants should hold a higher degree (MA or Ph.D.) in any of the above disciplines or an equivalent credential&nbsp;and/or have&nbsp;licensure to lead tours as required by cities or venues&nbsp;</li>
<li>An ability to connect with people of all ages is essential, and&nbsp;demonstrated experience working with or teaching children is a plus</li>
<li>Fluency in English (all our tours are led in English); bonus if you speak another language, especially Spanish, French, Italian, Portuguese, Russian, or Mandarin</li>
</ul>
Please apply directly by filling out our application form here..&nbsp;You can learn more about Context by visiting our website,&nbsp;<a href="https://www.contexttravel.com" target="_blank">https://www.contexttravel.com</a>. If you have specific questions about the role, please don't hesitate to email us.
Feel free to share this opportunity with others who you think might be interested!&nbsp;
Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you have a disability or special need that requires accommodation, please let us know.&nbsp;
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